Manager Technical Writer

Katherine Stanley **************@*****.*** 408-***-**** http://www.linkedin.com/in/kathystanley

Senior technical writer with more than ten years of experience in the high-tech industry.

Specialist at increasing customer satisfaction with documentation and online help. Highly

skilled at analyzing and improving documentation processes. Former documentation manager

with two direct reports. Thorough knowledge of the role of documentation in the software

development lifecycle. Highly skilled at working as a writer and documentation project

manager with global teams of engineers, writers and managers. Trained to write for an

international audience.

Key Achievements

Blade Network Technologies: Reduced three-volume documentation update time from five days to two days.

Cisco: Introduced process that shortened QA help testing cycle and reduced help bugs. IP Unity/Movius

Networks: Closed 55 of 60 documentation customer complaints in three consecutive quarters. Decreased QA

doc bugs by 75% in four quarters. Developed proposal response process that decreased the average proposal

response cycle by 2.5 days. IBM: Increased troubleshooting topics in a nine-volume library by 85% in six

months. Project reduced support calls by 10%. Invented release note translation process that increased

documentation satisfaction score by 15%. Worked for nine months as a software QA installation engineer to help

ensure product shipped on time.

Portfolio

• Administrator guides

• Block diagrams, flowcharts, cabling diagrams and schematics

• Command line reference guides

• Context-sensitive online help

• Errata sheets and data sheets

• Hardware upgrade and software migration guides

• Installation guides for software applications and hardware products

• Messages and codes

• MIB and SNMP documentation

• Proposals and whitepapers

• Technical notes, release notes and readmes

• Quick-start guides

• Standard operating procedures and forms for pharmaceutical firms

• User guides

Computer Skills

• Adobe Acrobat Professional

• Adobe Illustrator

• Bugzilla

• cvs

• Documentum

• FrameMaker 8.0 + WebWorks, structured and unstructured, expert at conditional text

• HTML and CSS

• ID Workbench (similar to AuthorIT)

• Microsoft Visio

• Microsoft Word

• Perforce

• Robohelp

• SharePoint

• SnagIt

Katherine Stanley **************@*****.*** 408-***-**** http://www.linkedin.com/in/kathystanley

Work History

Contract Senior Technical Writer Amgen Corp (current)

Sole writer assigned to update more than 80 QA, manufacturing, raw material and logistics standard operating

procedures and forms. All deliverables conform to cGMP and international pharmaceutical/biotech industry

documentation requirements.

Senior Technical Writer Aptina Imaging (2008 to 2009)

Maintained documentation for an internal audience of CMOS imaging developers. Deliverables included register

guides, data sheets, system-on-a-chip specification sheets, technical notes, errata sheets and developer guides.

Senior Technical Writer (Consultant) Blade Network Technologies (2008)

Maintained documentation for network switch installers and administrators. Updated and maintained command

reference guides, online help, installation guides, administration guides.

Senior Technical Writer Cisco Systems (2007 to 2008)

Used FrameMaker and WebWorks to maintain documentation and online help for teleconference system.

Documentation Manager IP Unity/Movius Networks (2004 to 2007)

Worked alone to set up and manage documentation department at a telecommunications startup. Responsible

for 20 manuals and six help systems. Supervised two direct reports. Provided all documentation-related project

management. Established and maintained close and harmonious relationships with customers, support,

manufacturing, product and project managers and engineers.

Senior Technical Writer IBM (2000 to 2004)

Created and maintained user guides, installation guides, administrator guides, online help and release notes.

Used structured authoring to develop reusable information modules. Mentored junior writers. Acted as

documentation department subject matter expert for relational database installation and thin-client Web server

deployment. Sharing my expertise resulted in improved documentation satisfaction scores for technical accuracy

and completeness.

Senior Technical Writer Nortel Networks (1994 to 2000)

Created and maintained user guides, circuit card guides, installation guides, upgrade guides, administrator

guides, online help and release notes for PBX product line. Used Adobe Illustrator to draw circuit cards, cabling

diagrams, rack-mount diagrams. Led documentation team for a voice-mail application. Mentored junior writers.

Education

• BA, Mass Communication, California State University Hayward

• Managing a Technical Documentation Group, UCSC Extension

• Certified ISO 9001:2000 internal auditor

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