Project Manager Software
Resume:
Richard S. Richards
*************@*****.***
*** ********** **, ***** ***** Beach, Florida 32082
Senior Business Analyst/Architect/Designer, Professional Services Consultant and
Project Manager with deep cross industry expertise with Fortune 50 clients.
Expert in the design and delivery of cost-effective, high-performance technology. Skilled in all
phases of the project life cycle, from the initial feasibility analysis and conceptual design through
implementation and enhancements. Effective at building diverse, team oriented collaborative
environment, with excellent business process and strategy development expertise. Client
focused with the ability to initiate profitable alliances with clients, executives, stakeholders,
users, and developers.
Core qualifications include:
• Expert System Analysis and Design
• Data Architecture, Data Modeling and Design
• Application Design, Implementation, and Testing
• Business Process, Gap Analysis, and Efficiency Recommendations
• Business Intelligence, Statistics and Analytics
• MBA and Software Patent Holder
EXPERIENCE SUMMARY
2007- 2009 IT Consultant & Sr. Business Analyst/Architect
Title Guaranty, Honolulu, HI
Architect for new state-of-the-art title and escrow applications, enhancements to existing
systems and comprehensive replacement of legacy UNIX title and escrow systems with the
selection and customization of SoftPro Select. These web-based systems included both internal
and client facing applications that comprise the entire core business IT infrastructure of
proprietary strategic, mission critical systems.
This position spanned GUI design, scope definition, requirements, business rules and process
flows, business intelligence application design and programming, as well as technical
consultation on data architecture, data modeling and technical specifications spanning the entire
software development life cycle (SDLC).
My role as subject matter expert in both Title and Escrow services required the use of Visio to
translate user interviews into business process flows, application process flows and data
structure diagrams to map data sources. It also required translating Unix capabilities into
Windows capabilities, defining and mapping data models from one environment to the other
while preserving data integrity.
I also created report specifications, testing scenarios, graphical user interfaces, application
scope definitions, business process models (BPM), use case definitions, business rules, data
warehouse architecture definitions, and administration/security protocols, i.e., defining roles and
rights by user class, along with content needed for the technical specification. My ability to
communicate with executives, managers, users, developers and testers resulted in accurate
specifications and successful software releases.
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2002 – 2006 Senior Business Analyst, Professional Services Consultant
Convergys Corporation / Finali, Westminster, CO
Responsible for insuring 100% data quality, on-time technology deployments, and sophisticated
analytics across all clients. Deep technical expertise with a leadership role in deployment of
Portals, SQL Data Warehouses, Analysis Services Cubes, MicroStrategy, ERP (Oracle, SAP),
CRM (Kana, Netagent), Internet based and internal knowledge-based systems (KBS), and
business intelligence systems. Managed the specification and design of automated Internet
virtual live agent expert help system for AT&T maintenance and order processing systems.
One of three founding members of the Professional Services Consulting Group. Significant
contributor to the development and delivery of the professional services consulting methodology
and intellectual property leading to the $30M acquisition of Finali by Convergys Corporation in
November of 2004.
Presidential and executive level client interface and presentations to high profile Internet,
entertainment, financial, travel, automotive, and telecommunications companies including US
Postal Service, Western Union, IBM-GM, Cingular, Cheap Tickets, buy.com, AT&T, Direct TV,
MTV, VH1, and CMT. Developed recommendations to improve client processes, technology
and methodologies to achieve efficiencies and cost reduction in the call center. These
methodologies are currently deemed “best practice” across the Convergys Fortune 50 and US
Government client base.
1993 – 2001 Consultant/Inventor – Software Patent Holder
MC Enterprises, Chicago, IL & Boulder, CO
Invented and wrote software patent on “Polymorphic Enhanced Modeling” for business
intelligence financial modeling. Designed and programmed two software products utilizing the
software patent. Professional Services Consultant in financial and medical billing, web site
development, network, hardware and software sales, installation, support and Internet
applications providing concept to release expertise in Internet, financial, medical and BI
modeling disciplines. Certified Lytec Medical software value added remarketer (VAR).
1987 – 1992 Vice President
Mobley Matrix International, Inc, Los Angeles, CA
Responsible for the development and marketing of financial analysis graphics software with
data links to accounting software (Great Plains and Platinum). Management of development
team, marketing and administration departments. Developed financial consulting methodology
for senior level executives in the analysis of their financial position, financial planning, financial
boardroom presentations, and training of personnel in financial concepts.
EDUCATION
MBA - Eastern Michigan University - Finance, Accounting and Quantitative Methods.
Distinction: Alpha Iota Delta Honor Society – The International Decision
Science Honor Society, Decision Science and Information Systems.
BA - University of Michigan - Literature
NCAA Championship Gymnastics
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Product and Technology Expertise
Visio, Microsoft Office Suite - Excel, Access, Project, PowerPoint, Visual Basic, Visual
Studio, .Net, C, C++, C#, JAVA, Java Script, Delphi, Pascal, HTML, CSS, php, XML, Soap,
ASP, Dreamweaver, Cold fusion, Front Page, FTP, Coffee Cup and other FTP software
packages, Data Warehousing, DBA Administration, DBMS performance tuning, SQL, mySQL,
SQL Queries and Reporting, SQL stored procedures and DTS packages, Analysis Services and
Cubes, MicroStragegy for business intelligence, CRM (Kana and NetAgent), ERP (People Soft,
SAP, Oracle), Accounting (Great Plains, Platinum), Unix, Web Services, Object Oriented
Design, Design Patterns, ADO, DAO, OBDC, OLAP, TCP/IP and Networking, Corda Graphics,
Active X, OWL Components DLL, API development, HTTP, OLE, System Administration,
SMTP, Graphics, GUI, Imaging, Multimedia, Web, E-Commerce, Object Oriented Programming
(OOP), Client Server Applications, Relational Database Design and Development (RDBMS),
Wireless Communications, Firewall, COM, DCOM
ADDITIONAL ACCOMPLISHMENTS
• Managing the Client Relationship - Managed the planning and launch of the customer
service call center for MTV, VH1 and CMT both on-time and on budget using a real-time
iterative content management methodology combined with intercompany real-time
authorization and interlinked communications model.
• Data Integration – Implemented foreign data extracts and imports from CRM (Kana &
NetAgent), ERP (Oracle, SAP), and custom call center categorization software into data
warehouses, inter-warehouse data transfers, using XML, Java scripts, Soap, VB, C,
and .Net technology with direct feeds into graphics to display key performance indicators
for performance analytics by the consulting team.
• Deployment – Responsible for the validity of data conversion and deployment of high
performance analytical databases for USPS, Qwest, Cingular, Direct TV, IBM-GM,
Western Union and other Fortune 50 Clients.
• Design Strategy Savings - Saved Title Guaranty more than $250,000 in software
license fees by recommending an application design strategy that minimized the need
for additional SoftPro Select software modules.
• Object Oriented Standards and Methods - Created an object oriented standard and
methodology for the development of functional specifications and other forms of
templates to increase consistency and completeness. Expert level comfort in creating
project documentation formats and templates.
• Innovations in Analytical Methods – Created a suite of call center analytical models
and consulting knowledge repositories including:
Customer Satisfaction Analysis SKU Model Analysis
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Deflection Analysis Transaction Pricing Models
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Life Cycle Issue Targeting Graphics Recommendation Repository
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Root Cause Analysis Survey Repository
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Segment Analysis Capabilities Repository
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PUBLICATIONS & PATENTS
• “Guide To Finance”
• “Guide to Banking Gap Analysis”
• “Guide to Sales Forecasting Methodologies”
• Omni Magazine, “Executive Information Systems”
• “Polymorphic Enhanced Modeling”, USPTO # 6,292,810
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