Project Manager Management
Resume:
214-***-**** email: *****@*****.***
CAREER PROFILE
Highly experienced Principal and Program Manager with diverse process engineering, program/project
management, Regulatory Compliance (SOX, ITIL etc.), and Six Sigma expertise with P & L ownership
of processes in fortune 500 corporate environments. Proven communication, leadership, and
management skills in many areas that include:
Business process, performance improvement professional and principal information technology
consultant with hands-on executions of automation of business intelligence and processes for fortune
500 companies. Managing Organizational Change - Enterprise Data Warehousing (BI) – Working
with C-level management across business units identifying and defining project scope. I manage
budgets and resources for – global business Performance Improvements, Acquisitions and Mergers.
8-yrs of Global ERP/SCADA Program/Project Management Data Warehousing solutions and 14-yrs of Business
Process & Technology Solution Consultant experience in addition to resource management, architecture,
systems, and application development and support using SEI - SDLC standards and CMMI models.
PEOPLESOFT HRMS, CRM, SCM & FINANCIAL EXPERTISE:
SCM/HRMS Base Benefits eCollaborative Applications Benefits Administration
Core HR Time & Labor Payroll
CRM – All Materials Management Modules Query SQL/SQR Sales & Customer Support
Crystal nVision People Tools
FINANACIAL Modules:
AP AR GL Billing Budgets Projects Order Management
Manufacturing Solutions:
Plant Management Solutions NA Plants Barcode WiFi Solutions Global Quality Management
Systems (GFPA) BASys Manufacturing (Bandag Alliance System)
PeopleSoft SCM/HRMS eCollaborative Applications & Global HRMS Implementation & Upgrades
Manufacturing, Oil & Gas-Energy, Financial, Telecommunications, Healthcare Industies. Functional area:
eCollaborative Applications and Global CRM, HRMS, and FIN version 9. Developed & Responsible for
business process fit analysis of client’s current in house Self Service features. Act as main source of information
for the implementation team on CRM, FIN & HRMS and PeopleTools version 8 changes. Features areas
included multiple components of pay, Compensation, Talent Development, position management, national ID
and multiple languages; Sales and Support, GL, AR, AP, OM and other enterprise processes.
TECHNOLOGY EXPERIENCE
Hardware and Operating Systems - IBM AS/400, (OS/400(Internals) * IBM RS/6000, (AIX) * IBM PS/2, (OS/2)
* IBM 370/168, (OS/VMS) * HP-9000, (HP-UNIX) * INTEL 286/386/486/PENTIUM, (MS –DOS (Internals),
XENIX, QNIX)) * PLC
Applications and Languages – (ERPs) PEOPLESOFT, LAWSON, JDEdwards, Telecom OSS, RESUMIX, ORACLE,
DB2, SYBASE, MS-OFFICE, LOTUS 123, LOTUS NOTES, e-Business – Websphere, Tibco, BizTalk, WebLogic etc.
** C, C++, CL, RPG, SQL, COBOL(Micro Focus), PL1, Java, J2EE XML. Windows, TCP/IP Network Operating
System experience for most of the operating systems listed above for both LAN and WANS. TCP/IP experience in
configuration of both LAN and WAN.
Communications protocol/Networking – INTERNET, LAN/WAN, NOVELL, TOKEN RING, ETHERNET,
TCP/IP, SDLC, ASYNC, XML and BISYNC.
TOOLS: BMC Patrol, IBM Tivoli Maestro, Legatto Networker, PeopleSoft Process Scheduler &
Workflow, Mercury TestDirector, Primavera, and Microsoft BI EPM & Project.
Relevant Experience
Apex IT @ Cabelas Inc. - Retail ($3 Billion) Oct. 2007 – Nov.2008
Principal - Program Manager (Project Size - $45 Million)
As hands-on Global Principal Program-Level Manager for Peoplesoft ERP (CRM/FSCM – ($35 Million project)
Implementation at their corporate office in Nebraska, automating business processes for customer relationships and
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finance internal and external processes consistent with best practices. Financial processes optimizations with HR
processes were also undertaken with future state solution. I managed integrated business and technical teams in Sidney,
Kearney and Lincoln – NE with technical teams in India.
Responsibilities/experience includes and not limited to:
• Working with Business Units Process Owners, Executives and MIS PMO on project budgets and
timeline
• Working with stakeholders, I developed roadmaps for their enterprise IT solutions and support processes
• Working with business and technical teams configuring and deploying Sales, Customer Support, GL,
AR, AP and OM processes modules replacing legacy solutions while addressing all legal, regulatory
compliances.
• Working with business team mentoring and organizational change management and training
• Organized and worked with the internal technical and outsourced teams for legacy integrations globally
• Developed processes to work with Oracle and IBM offshore teams on technical deliverables for CRM
and Financial modules
• Working with teams develop and mentoring both Functional and Technical solutions for future state
solution
• Developing processes with global project teams deploying CRM & FSCM 9.0 modules consistent with
best practices .
• Developing business processes to meet SOX and ITIL compliance for internal & external Audit
certifications.
• Helped matured companies’ IT capability model from CMM level 1 to level 3 in one year.
Bridgestone-Bandag Inc. – Manufacturing ($25 Billion) Aug 2004 – Oct. 2007
Principal - Executive Manager (Project Size - $53 Million)
As Contract Principal Program Management Office (PMO) Manager, I developed and managed automated
processes risks and business intelligence objects for global Tire, equipment manufacturing operations to develop,
design and execute internally developed methodologies (PMI - PMBOK). Automated processes are not limited
to Manufacturing processes, Change Management - Oracle/PeopleSoft (FIN, CRM, HRMS and EPM) and high
ROI custom process improvement projects are managed through post-production support. As a Project Manager,
my responsibilities are not limited to:
Initiated data warehousing process for BI decision making, BI-generated reports, Score Cards, Metrics for
marketing, and corporate executive decisions.
• I worked with executives, sponsors and stakeholders gaining approval for large programs and projects
execution.
• I had full budget and resource management responsibility for manufacturing company programs optimal
results not limited to customer relations management – Sales and Customer Support, HR Process (Payroll,
Benefits & Time & Labor and On-boarding, Financial Processes which included GL, AR, AP, Billing, and
OM processes.
• Development and creation of automated Business Processes through early adoptions and optimizations.
• Quality and Performance Management of automated manufacturing processes for Bandag globally.
• Implemented Data Warehousing solution enterprise-wide using MS EPM, Sharepoint technology with
executive dashboards, cube reporting replacing the company’s Essbase solution.
• Developed SOX and ITIL processes for MIS Organization maturing CMM model from Level 1.5 to Level 4.
• Created IT and ERP roadmap, Project Management and technical management of corporate Business
Process Re-designs (BPR) and improvement for global deployment of FSCM (7 out of 16 modules)
addressing key business processes including marketing, sales, legal and customer support.
• Performed Applications and Systems upgrades while overseeing major FSCM implementation
• Developed and design Project Plans, Budgets and Estimates optimizing Bandag’s internal PMO processes
• Develop Risk Checklists and Mitigation Planning for Business Continuity in addition to best IT practices
adoption for the corporation.
• Manage project execution to meet project deliverables and scope for project business units and sponsors
• Design, Build and Supported Data warehousing processes for corporate and regulatory requirements.
• Mentor project teams and staffs for optimal performance.
Williams Energy & WilCom Companies, Tulsa OK. ($23 Billion) Nov. 2000 to Dec. 2003
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(Projects Sizes - $85 Million)
As hands-on Principal and Sr. Delivery Manager and Enterprise Business Systems Technology Consultant, I
successfully developed, executed global HR, CRM and Financials business processes to support automated
energy (Oil &Gas) company with 23,000 employees. I developed and gained board and corporate Leadership’s
approval for re-engineered performance improvements for $23 Billion annual revenue company. I consulted
with company executives, stakeholders/process owners and end users developing plans for successful e-business
enterprise solutions – Financials, CRM, HRMS using SDLC and mature CMMI processes. Organized and lead
global enterprise program team of 260 business and technical core staffs implementing data warehouse solutions,
upgrading and re-engineering web based PeopleSoft HRMS & SCM/FIN. 7.51 to 8.41 (ERP) enabling
client/employee/manager self-services and workflow processes. I successfully upgraded Siebel’s Customer
Relationship solution for the organization. I developed and implemented new enterprise business models
providing solutions and services with cost centers and enhanced P & L reports with ($12.5M) million dollar
annual savings for all business units in HR processes.
• Global Data Warehouse implementation of Hyperion Essbase solution for multiple Business Units globally
capitalizing on enterprise data from ERPs and Custom solutions. Managed IT programs budget and
resources across multiple business units with best practices result.
• Developed new corporate processes enhancing and business unit employee-performance with IT applications
and tools. Global employee/client self-services functions were deployed allowing for efficiencies and
effectiveness.
• Consulted with Board and Executive Leadership teams & essential stakeholders recommending and
executing value-add solutions for enterprise business processes, streamlining business processes reducing
corporate enterprise initiatives budget by Twelve and half ($3M) Million Dollars for major business units
annually.
• Responsibly educated, motivated and mentored onsite and offsite staffs, managers, consultants, developers
and customers leading to increased performance improvement enterprise-wide.
• Review operational processes to ensure compliance with company policies/procedures, and applicable
government regulations. Implemented Peoplesoft EPM 8.41 scorecard and metrics for the corporate BU.
• Actively work with business units in identifying and assessing/evaluating risks for their internal operations.
Evaluate internal controls; consult with business units on how to improve their internal controls, and perform
follow-up verification to ensure required controls are in place to effectively mitigate risk factors.
• Prepare and present system reports to business units, parent company team and executive management.
Oversee maintenance of business records, development and implementation of action plans, root cause
analysis and corrective action verification.
• Deliverables were not limited to cube reporting for BI decision making, and performed analysis of customer
requirements to be presented with resolutions to management.
• Developed and maintained SOX and ITIL certified processes with focus on legal and regulatory entities.
@ Trammell Crow Company & Trinity Industries – Dallas, TX. - April 1999 to Nov. 1999 ($14 Million)
Sr. Project Director (Enterprise Resource Planning – PeopleSoft SCM & HRMS 7.5 Implementation)
• Risks management of PeopleSoft Supply Chain Management SCM & HRMS 7.5 (ERP) Implementation
(Payroll, Benefits & Human Resources), SCM (Materials management), Financial processes.
• Project technical lead for 12 independent consultants and 10 functional consultants plus seven (7) Trammell
Crow Company’s MIS technical team communicating with executives and users.
• I developed and managed deployment plan for eighty-five (85) remote offices across the continental US for
Trammell Crow Company, I continued to manage and work on Trinity Industries modifications.
• Managed Oracle (8.0.4) database install, Peoplesoft database install and creation of seven environments
(Development, Conversion, Test, Demo, Upgrade, System and Production databases)
• Developed a disaster recovery plan for Trammel Crow Company for mission critical applications.
• Hardware, operating system and application support of Support Department's TCP/IP LAN consisting of and
IBM AIX server, NT servers, and as many as 120 Windows 95/NT clients.
• I successfully developed executed training plan for all Support Staff including training of hardware,
operating system and Peoplesoft applications staffs (DBAs, UNIX administrator, LAN/WAN administrators
and report writing staffs and end-users).
• I developed integrated Help Desk plan and training for PeopleSoft application support.
• In-house support of the Support, QA, Research, Consulting and Implementation departments.
• I developed plan for the ongoing support and training of the HRIS Support Staff.
• I performed Payroll, HR and Benefits SQR customization at Trammell Crow, and implemented security
class’s setup at Trinity Industries.
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• I continue to lead the development of Peoplesoft (ERP) practice for CSSI (now Buchanan Associates) by
working with executives, Sales Directors and Staff development in gaining new accounts.
NORTELNETWORKS CORP., RICHARDSON TEXAS
@ GTE, Irving TX. & Bell Atlantic Corp. – Silver Spring, MD. December 1997 to March 1999
Sr. Project Director (Enterprise Provisioning client/server applications (ASAP-Telephony))
• Management of Assignment Service Activation Program (ASAP) 4.2 Implementation (System Provision
services for GTE (16 million customers) and Bell Atlantic (11 million lines) customers automatically)
• Technical lead for eight technical consultants at GTE and fourteen technical consultants at Bell Atlantic
corporations installing and customizing Assignment Service Activation Program (ASAP) application and
forty technical MIS staffs from both companies.
• I developed and managed deployment plan for five regional plus twenty-two area offices across the
continental US for GTE and four regional offices plus 10 area offices for Bell Atlantic.
• Managed Oracle and Sybase database installs, ASAP database install and creation of six environments
(Development, Conversion, Test, Demo, System and Production databases)
• Hardware, operating system and application support of Support Department's TCP/IP LAN consisting of and
IBM AIX server, NT servers, and as many as 200 Sun Workstation and Windows 95 clients.
• I developed and customized training program of entire Support Staff including training of hardware, operating
system and ASAP applications staffs (DBAs, UNIX administrator, LAN/WAN administrators and report writing
staffs and end-users).
• I created Customer Support program of our ASAP provisioning application software, both single and multi-
user DOS environments.
Citizen Utilities and Excel Telecommunications - Dallas, TX. - April 1996 to December 1996
Team Lead & Project Manager (Enterprise Resource Planning – PeopleSoft 5.12)
• Hands-on management & deployment of Genesis Call Center and Peoplesoft HRMS 5.12 applications
implementation and customization (Payroll Interface, Benefits Administration, Time and Labor Benefits, &
Human resources) and RESUMIX implementation as well.
• Modified programs and Technical lead for two independent consultants, one technical staff and two
functional consultants plus three (3) Excel’s MIS technical team.
• I developed and managed deployment plan for five remote offices across the southwestern US.
• I managed Oracle (7.1.8) database install, Peoplesoft database install and creation of five environments
(Development, Test, Demo, Upgrade, System and Production databases)
• I managed the upgrade of HP hardware and operating system before Peoplesoft application install.
• Developed training plan for entire Support Staff including training of hardware, operating system and
Peoplesoft applications staffs (DBAs, UNIX administrator, and LAN/WAN administrators).
• Managed and develop a disaster recovery plan for the mission critical applications like Peoplesoft
• I developed plan for the ongoing support and training of the Support Staff.
VHA Inc., August 1993 to March 1996
Project Manager, Principal Technical Analyst/Sr. programmer (Enterprise Resource Planning – PeopleSoft
5.12 & Lawson Materials Management & AS/400 Financial systems)
• System Architect, Administration and customization of Peoplesoft HRMS 5.12 Implementation (Payroll,
Benefits Administration, & Human resources) and LAWSON materials management implementation as
well.
• Technical lead for two independent consultants, one technical staffs and two operational supports staffs.
• I developed and managed deployment plan for three mission critical applications for twenty remote offices
across the southwestern US.
• AS/400 and RS/6000 system end-user support of all facets of their computer system including hardware
support of the system and all peripherals, the operating system maintenance, configuring all hardware and
peripherals.
• Managed Oracle (7.11) database install, Peoplesoft database install and creation of five environments
(Development, Test, Demo, Upgrade, System and Production databases)
• Managed the upgrade and maintenance of IBM hardware (AS/400 & RS/6000) and operating system before
Peoplesoft application install.
• Developed training plan of entire Support Staff including training of hardware, operating system and
Peoplesoft applications staffs (DBAs, UNIX administrator, LAN/WAN administrators and report writing
staffs and end-users).
• Developed Help Desk training of customer's Support Staff, including training on NT client hardware
platform and peripherals, the operating system and application.
• Managed and develop a disaster recovery plan for the mission critical applications Peoplesoft
• I developed plan for the ongoing support and training of the Support Staff.
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Analyst International Corp. Rochester, MN. - April 1991 to May 1993
Principal Consulting Programmer Analyst (AS/400 Operating System)
• I lead teams developing and supporting AS/400 system operating system components in Rochester, MN for
IBM customers worldwide.
• I supported IBM customers worldwide on AS/400 Client Access O/S issues and deployment of fixes.
• My team ported the OD, OS, OQ & MSH (XPF 6million lines of code) modules to new IBM RISC based
architecture.
Texas MicroSystems Inc. & Verifone Inc. Dallas, TX. - June 1988 to April 1991
Sr. Systems Programmer (PC & Windows Operating System and POS)
• I developed and supported Point Of Sale (POS) operating system components for North America military.
• I developed and supported TMIs’ IBM PC-compatible Fault Tolerant System (FTS) Operating System
components on Windows and UNIX based platforms for US aircraft jets and defense department.
ISC/Bunka-Ramo. Dallas, TX. - June 1983 to April 1988
Sr. Systems Programmer (PC & Banking Teller systems)
• I developed, deployed and supported banking applications in North America. I was promoted from Field
Engineer (hardware and software system installations) to Applications Programmer, then Sr. System
Programmer
Erricson Network Systems. Dallas, TX. July 1982 to May 1983
Sr. Systems Engineer (PBX & Data processing systems)
• I performed data processing and PBX hardware and software installations in continental US.
Docutel Corporation, Irving, TX. - June 1980 to July 1982
Sr. Systems/Analyst (Automatic Teller Machines - ATM)
• I performed final hardware and software system analysis on ATMs – cash dispensers, printers and card
readers before installations at client location. I also performed system installations at client sites.
EDUCATION
Management Courses/Sturdy Advance Management Sturdy & Certifications
University of Dallas, Irving, Texas MBA in progress
DeVry University - Irving, Texas. B. S. Electronics Engineering Technology, June 1981.
DeVry University - Irving, Texas. A. S. Electronic Engineering Technology, June 1980.
CERTIFICATIONS
Project Management Professional (PMP) – Project Management Institute Certification
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