Customer Service Analyst

BRIDGET KUEHN **** Chelsea Road, Trenton, Michigan 48183

************@*****.*** • Home 734- 671-5705 • Cellular 313- 319-7259

CAREER SUMMARY

Finance professional with over 15 years of analytical experience in finance and accounting methodologies and

practices. Experienced in analysis, budgeting, forecasting, business planning, account reconciliation, internal control,

SOX compliance, and interpreting 10-K and 10-Q disclosures. Combines dynamic organizational and communication

skills with the ability to independently multitask. Green Belt certified.

BUSINESS EXPERIENCE

FORD MOTOR CREDIT COMPANY, Dearborn, MI 2007 - 2009

Senior Financial Analyst

Competitive Benchmarking Analyst, executing all aspects of competitive analysis and benchmarking for CFO

and Senior Management. Led departmental internal control reviews.

• Implemented competitive analysis metrics and benchmarking derived from 10-K's and 10-Q's for captive

finance companies' and other major financial institutions for the CFO of Ford Credit and Senior

Management.

• Disseminated information from captive and major financial companies’ Earnings Announcements and

financial highlights for CFO and Senior Management within a compressed timeframe.

• Led departmental review of Global Information Systems, determined retention periods for financial

documents.

• Prepared annual Departmental Basic Control file, documenting best practices and procedures within the

department to ensure continuity and zero interruption to business.

• Received award in December 2008 for Exemplary Teamwork.

FORD MOTOR COMPANY, Dearborn, MI 2004 - 2007

Senior Financial Analyst 2006 - 2007

Warranty and Policy Analyst, responsible for developing vital cost thresholds and warranty comparisons for

use in determining corporate warranty policy.

• Determined warranty thresholds ( cost caps ) for all engines and transmissions eligible for replacement

under company warranty in North America.

• Conducted an annual study of competitors’ warranty costs, a complex study derived from numerous

sources both within and outside of the company. Final product was presented to Senior Management and

is still in use as an aid when considering company warranty and policy revisions.

• Led annual Modular Control Review Program for the Warranty department and ensured compliance with

company and Sarbanes-Oxley guidelines.

Financial Analyst 2004 - 2006

Service Engineering Controllers Office Analyst. Lead analyst responsible for budget forecasting,

business planning process and budget development in collaboration with Controller and Senior

Operating Management.

• Performed accurate and timely reporting of variance to budget for a $121 million organization with 28

individual departments.

• Reconciled accounts and performed monthly journal entries accurately and on time.

• Analyzed and identified risks and opportunities, and presented to management.

• Responsible for headcount tracking and analysis, task implementation, capital spending and project

control. Administered and billed back to global regions a $54 million, five year, IT project.

• Led organization – wide Internal Control Review based on Sarbanes-Oxley requirements.

Bridget Kuehn Page 2

MSX INTERNATIONAL, Allen Park, MI 1997 - 2004

Financial Analyst

Responsible for tracking and reporting variance to budget for a $114 million organization with 23 departments.

• Led departmental Internal Control Review based on Sarbanes-Oxley requirements.

• Responsible for budget forecasting, business planning process and budget development. Perform

analysis to identify risks and opportunities, presented to management.

• Headcount tracking, company vehicle budgeting, task tracking and Inter-Company Budget Transfers.

Reconciled accounts and performed monthly journal entries.

RENKIM CORPORATION, Southgate, MI 1983-1997

Financial Analyst 1990 - 1997

Financial liaison between the Ford Customer Service Division Controller's Office and 38 departments within

Vehicle Service and Programs.

• Responsible for administering and tracking a $92 million budget. Forecasting, budgeting, facilities and

tooling planning, company vehicle budgeting and tracking, and variance to budget reporting.

• Developed procedures to place Ford resources in new and emerging markets.

• Rolled out the Corporate Procurement and Receiving System within Vehicle Service and Programs.

• Led PeopleNet conversion within Vehicle Service and Programs.

Accountant 1983 - 1990

Assisted Controller in daily financial processing, including preparing payroll data, billing, disbursements,

expense accounting, and deposits.

• Prepared accounts payable and receivable, payroll, inventory, and month end general ledger entries.

• Responsible for a custom designed AS400 based postage accounting system that handled bank account

reconciliation, control disbursement accounts, and bank deposits.

• Accurately tracked $6 million in customer deposits annually.

EDUCATION

B.B.A, Business, Davenport University, Dearborn, MI 1995

GPA 3.7 Graduated with high honors.

SOFTWARE

• Microsoft Excel, Word, Outlook, PeopleSoft, Hyperion Essbase, Access

• Ford Systems: AFx, IT Billing, CCAPS, CPARS, MICS, MEARS, AIS

CERTIFICATIONS

Green Belt Certified, Six Sigma

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