Project Manager Software
Resume:
Marc Duffy, PMP
New Smyrna Beach, Fl.,
32168
*********@*******.***
SUMMARY
An experienced software solution provider with decades of experience delivering Software
solutions to the Healthcare, Manufacturing, Telecom and Transportation industries is presented
herein. PMI active membership maintained including PMP certification.
Serving as primary Project, Interface and Engagement Manager throughout the complete
Software Development and Implementation Cycle (SDLC) this incumbent specializes in
fostering healthy, productive client and software vendor relationships at all levels in typical
organizations. This incumbent is a very effective communicator working with the C Suite and
all Operations personnel including Doctors, Nurses, Administration, Executive VPs, CEOs,
Software Vendors, IT Managers and Staff.
SELECT CAREER ACCOMPLISHMENTS
• Established World wide technical service center supporting proprietary Manufacturing
software solutions for client base of 50+ customers and internal staff of 300 professionals
saving over 500 hours manual, disjointed effort each month
• Centrally managed and distributed product enhancement and upgrade releases to client base
of 50+ installations, world wide saving over 1,000 hours monthly in manual effort
• Implemented proprietary Manufacturing, Telecom and Customized software solutions at over
75 client sites internationally resulting in company profits in excess of $5M annually
• Trained, Demonstrated to and Implemented software for customers on the best use of
proprietary software in their unique environments for world wide customer base of 100+
clients in Healthcare and Manufacturing markets giving clients ROI benefits of $100K annually
• Implemented and Designed Software based on Customer Requirements in 100+ installations
establishing profit margins exceeding $100M annually.
• Employed latest technology for maximizing speed to market for implementing
Healthcare/Pharmacy software solutions using Object Oriented and Client/Server Technology
giving increased speed to market of over 50% time savings and $10K implementation
personnel saving per installation (50+ installations)
• Managed professional Functional, Clinical and Technical staff across various capacities during
software solution implementation and development activities at 10 Hospital/Healthcare clients
nationwide. Established record breaking techniques to activate software, savings in the order
of $20K per installation
PROFESSIONAL EXPERIENCE:
Assignments locally and internationally
January 2007 to Present – Consultant
Market and Identify business opportunities for PatientOS, an innovative, emerging open source
EMR for Hospitals and Physician practices, RFP development and response, identify and
establish client base and contract employee resource pool, conference exhibitor, contract
negotiation. Opportunities identified resulting in possible $500K business and 4 year tenure of
services
Advise and Consult with local Church organization on system implementation and support
saving over $10K in operating expenses
Project Management and Integration/Interoperability consulting for the Healthcare industry.
Assignments with Hayes Management (Best In KLAS):
Introduce the Project Management Office (PMO) at a start up Medical facility – 3 months
Integrate and Interface Physician practices for an IDX client – 2 months
Interface/Integration Project Management for an IDX/Cloverleaf client – 3 months
PMO initialization and standardization for the Hayes consultant practice – 3 months
Implemented Allscripts/ Touch Works results and orders interfaces for the LAB and RAD in a
500 bed facility saving over $20K annually
Support and advice on operation of Law practice software establishing cost savings of $15K
annually
Training and education on Para Transit software and market space developing business for
$50K client contract
Baxter Healthcare/Patient Care System – Chicago, IL, Toronto, Canada, New Smyrna Beach
September 2003 through December 2006 - Manager Professional Services
(laid off due to business closure)
Baxter’s Patient Care System offered a Best of Breed Pharmacy and Medication Delivery
solution to hospital pharmacies. Baxter closed this business unit in the first quarter 2007.
PROFESSIONAL SERVICES MANAGER/ENGAGEMENT MANAGER/PROJECT
MANAGER/INTEGRATION CONSULTANT reporting to Director Client Services.
Implemented the Baxter Patient Care System at client hospital facilities. Served as primary
client and prospect contact throughout the life cycle of Sales and Implementation: product
feature presentations, prospect environment assessments, contract negotiations, software
implementation, software maintenance and support.
Interacted daily with SR. VP, CEO, CIO, Doctor, Director, Pharmacist, Nurse and the full gamut
of IT professional levels.
Managed and Supervised Application Analysts in the Integration and Development of the
Baxter Patient Care System into client facilities.
Developed and Initiated the Professional Service practice within the BPCS Business Unit selling
and delivering expert services for Nursing, Pharmacy and IT disciplines for client facilities.
Managed staff delivering services and product development expertise.
HL7, Cloverleaf, Rhapsody, Orion Interface solutions
GE CENTRICITY/IDX/PHAMIS, New Smyrna Beach, Fl., Seattle, WA, Burlington, VT
1997 to 2003 Integration Consultant, Project Manager
(left for opportunity at Baxter Healthcare)
GE/CENTRICITY/IDX/PHAMIS is a 30-year-old organization recognized as one of the industry
leaders supplying Healthcare Software solutions. PHAMIS/IDX is now part of GE and continues
to enjoy success and market share penetration.
PROJECT MANAGER reporting to International Manager of Integration Services
Promoted from Interface Analyst to Implementation Analyst to Project Manager
Responsible for development and execution of Integration/Interface tasks and project plans
for Software Implementation projects nationwide using the HL7 data protocol and the latest
EDI tools and techniques.
Managed and Directed client staff and IDX staff engaged in implementation of integration
solutions including using common interface engines on the market. These interface engines
included Cloverleaf and IDX/GE.
• Interpret contract negotiations into project plans, deliverables and accountabilities
• Conduct and develop customized training sessions for client staff and executives
• Coordinated resolution of all integration/interface related issues at client sites during
implementation and support activities
• Sold and Marketed additional integration services to nationwide client base
• Manage product maintenance release implementation projects at client sites
• HL7, NAI
Halifax Medical Center, Daytona Beach, Fl.,
1995 to 1997 Integration Consultant, Project Manager
Halifax is a local Community/State Funded Healthcare facility located in Daytona Beach, FL.
Recognized as a fixture in the community for over 100 years providing specialized and general
health care to the greater Dayton area.
Application Consultant/Interface Analyst reporting to IT Director
HL7, HUBLINK
CBIS (Cincinnati Bell Information Systems), Orlando, Fl.,
1990 to 1994 Project Manager
Providing Consulting, Contract Programming and Software Solution Development for the
Telephony Industry. The Bell family of companies was the major customer.
CINCOM Systems Inc. Orlando, Fl., Cincinnati Oh., Toronto, Canada
1980 to 1990 Service Center Manager/Sales Support Specialist/Implementations
Supplying to the international market a full range of Manufacturing and Financial Application
Software Solutions, Relational Database and 4GL Programming Productivity Tools
Doherty Consultants Ltd., Toronto, Canada
1970 to 1980 Project Manager/Systems Analyst/Programmer
Consulting and Contract Programming for general client needs across a spectrum of industry
Software used: IBM: System 36, RPGII, MAPICS
Summary Software Technical Experience
Baxter Patient Care System (Pharmacy Management): (expert),
Interface Engines: IDX/GE (expert), RHAPSODY (ORION) (working)
Hospital Information Systems: IDX/GE Carecast/Centricity (expert), CERNER (working),
SUNQUEST (working)
Software Disciplines: HL7 (expert), Micro Soft Project (expert), Oracle (working), SQL
(working), PYXIS (working), Salesforce.com (working), MSWORD (working), MS Excel
(working).
Software Products used: CareCast, LastWord, GE Centricity, Cloverleaf, Datagate, Cerner,
Sunquest, IDXRad, HL7, TANDEM: COBOL, Btrieve, HubLink, Dietary, Comed, Coretet,
Logicare, Cams, SUN: UNIX, C/C++, SQL, Oracle, HUBLink Interface Engine, IBM: MVS, OS/2,
DOS, COBOLII, CICS, LAN/WAN, IPX, TCP/IP, NOVELL, Oracle, Automated Test Tools,
CINCOM: MAPICS, MRP, Manufacturing Systems software solutions.
Education:
BA, Computer Science Major 1984 from California University of Advanced Study,
Petaluma, CA
Virtual Study program
PMP Certified
CPIM professional in Manufacturing Principles and Practices
Client Organizations Served Nationwide and in Canada:
Healthcare
North Adams Regional Hospital (MA)
Northwestern Medical Facility (VT
National Rehab Center (DC)
Missouri Rehab Center (MO)
Hendricks Medical Facility (IN)
Berkshire Medical Facility (CT)
Flagler Medical Center (FL)
Sacramento Medical Facility (CA)
San Mateo Medical (CA)
West Park Rehab (ON)
Valley Hospital (AK)
St Mary/St. Francis (CA)
Grandview (OH)
Wake Forest (NC)
Chicago (IL)
St. Joe's Atl (GA)
South Fulton (GA)
Marin (CA)
St. Joe's (NM)
OLM (NY)
Providence (WA)
Clarian (IN)
Lehigh Valley (PA)
St. Joe Marshfield (WI)
Antelope Valley (PA)
Kaiser (OR)
Baptist Health Little Rock (AR)
Nebraska (NE)
Valley Baptist (PA)
St. Francis (CA)
Park Nicollet (MN)
Manufacturing
Square D
Ferranti Packard
Telecom
CBIS Cincinnati Bell Information System
NTT Nippon Telephone and Telegraph
ATT American Telephone and Telegraph
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