Customer Service Quality Control

KEVIN W. VARS

** **** **** ****: 401-***-**** Cell: 401-***-****

Middletown, RI 02842 *****@***.***

SUMMARY

Diverse and extensive management experience in Product Research and Development, Manufacturing,

Service, Production, Electro/Mechanical Assembly, logistics, Quality Control and Inventory Operations. Strong

background in lean manufacturing and time management. Excellent analytical and organizational skills.

Proven ability to motivate and create synergistic teams of problem solvers and reporting of metrics.

Expertise includes:

• Kanban and Kaizen Operations / logistics • Qualified in Handling, Shipping, and as a

Trainer for Radioactive Isotopes

• PPI = Thermo Scientifics version of Six • Basic Electronic Theory / Following

Sigma Schematics

• Shipping Software, FedEx, UPS • Soldering and De-Soldering

• Microsoft Office Suite • Scheduling

• Inventory Management and Control • Systems Specific Software

• Right to Know Training • Product Development / Manufacturing /

• Tools of The Trade, Multi-meters, Hand Service / Production / Inventory / Operations

Tools.

PROFESSIONAL EXPERIENCE

ThermoFisher Scientific, Niton Analyzers 1997-2009

A world leader in serving science with over 30,000 employees globally and $10.5 billion in annual revenue for

2008.

Director of Service Operations for the Americas, East Greenwich, RI 2005 – 2009

• Managed 18 employees in all areas of the service business.

• Established a service facility in Rhode Island and grew the service revenue from $30K per month to as

much as $500K per month.

• Facilitated training in the safe handling of radioactive material.

• Established all policies and procedures and held a very high standard of customer service.

• Received a customer service excellence award in 2008.

• Oversaw and guided other service operations globally.

• Reduced inventory from $1.5 million to $750K using Kanban and lean manufacturing practices.

• Repaired and serviced equipment.

Manufacturing / Operations Director, Billerica, MA 2000-2005

• Managed 35 employees in all areas of the manufacturing business.

• Assisted in establishment of the manufacturing facility in Billerica, MA. Continued to grow and implement

lean manufacturing procedures that supported the sales forecast and met sales projections that grew to

$2.5 million dollars monthly.

• Continued training in the safe handling of radioactive material under direction of the Radiation Control

Officer.

• Provided hands on training for assembly of all products.

• Assisted in research and development of new products and provided numerous ideas that were

incorporated in to the design and are currently used.

• Provided all metrics for manufacturing using Microsoft suite office products.

• Used numerous product specific software programs.

• Implemented Quality Control, Kanban, Kaizen and PPI procedures.

KEVIN W. VARS PAGE TWO

Manufacturing Manager for Niton II Product, North Kingstown, RI 1997-2000

• Responsible for the complete line of Niton II product including hands on assembly.

• Controlled inventory, met all forecasts and shipping deadlines, established quality control and radiation

control procedures with Radiation Control Officer.

U.G. Nasons Inc, Newport, RI 1992-1996

A heating, air conditioning and sheet metal business

General Manager

• Responsibilities included accounts payable, accounts receivable, payroll, inventory, scheduling, customer relations,

advertising, safety, assisting owner with daily operation of business in all areas.

PREVIOUS EXPERIENCE:

Middletown Police Department, Middletown, RI

Reserve Police Officer

Part time: Dispatched calls, traffic control, patrol and investigation

Viking Olds, Middletown, RI

Assistant Service Manager

Supervised 10 employees and scheduled work. Wrote repair orders. Prepared work estimates and presented to

customers for approval in person and by phone. Ensured good customer relations with timely completion of auto repairs .

Handled employee concerns from working conditions to company policies and procedures. Performed profit and loss

analysis and submitted warranty claims for manufacturer’s reimbursement Supervised service department maintenance

and repair.

Newport Auto Center, Middletown, RI

Originally started as a mechanic then promoted to dispatcher. Position required much of the same duties as Viking Olds.

Additional duties included Quality Control Technician, checking each vehicle to ensure vehicles were returned to the

customer with proper repairs completed.

I.M.S., Portsmouth RI

Laser Room Supervising Operator

Started as a manufacturing technician responsible for production of thick film resistors. Maintained and repaired 2 laser

scribing and trimming units used in manufacturing of thick film resistors. Performed quality assurance audits of thick film

chip resistors. Assisted in design and development of probe cards. Laser trimmed resistors to value for new circuits.

Supervised inventory of laser room, performed extensive testing, soldering, operating and programming a Hewlett

Packard computer.

Promoted to a supervisory position responsible for two different shifts with 5 employees. Reviewed and assisted in

establishing programs, budgets, employee training and development, quality assurance audits of employee’s work, and

initiating corrective action in all areas.

Barry Pontiac Buick, Newport, RI

Started as a mechanic, promoted to Service Manager. Scheduled and estimated daily workloads, wrote repair orders Used extreme

care and judgment in order to effectively plan daily work to ensure timely completion and satisfy customers. Processed auto warranties

for manufacturer’s reimbursement. Interfaced with customers personally and over the phone while creating strong customer relations.

Provided complete information to customers including scheduling, billing information, and handling of any complaints or unusual

problems. Supervised 12 technicians and responsible for facility maintenance and repair.

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