Project Manager Management

HENRY C. ENRIGHT

*** ******** ******, ***** *********, NEW JERSEY 07043

HOME: 973-***-**** * WIRELESS: 201-***-****

*********@*******.***

SUMMARY

Wireless industry veteran with 25 years of experience in advancing the goals of the organization by delivering

results and being a proactive, decisive team player in a corporate environment. Proficiencies include: User

Acceptance Testing, Business Requirements and Process, Project Management (Certified), Training, Fraud and

Risk Management, Regulatory Compliance, Business Ethics and Corporate Governance, Subpoena

Compliance, Investigations and Physical Security.

PROFESSIONAL EXPERIENCE

MONTCLAIR RISK MANAGEMENT, LLC UPPER MONTCLAIR, NEW JERSEY

CONSULTANT JUNE 2008 – PRESENT

• Regulatory Compliance – ensure compliance with federal regulations, including FCC Privacy rules,

CALEA, Records Management and FTC Red Flags (Identity Theft) programs. Created compliance

manuals, along with operational methods and procedures tied to these regulations.

• Created a program to facilitate the handling of subpoenas, court orders, and civil requests for

information.

• Business Requirements Architect – created policies and test requirements for a startup company’s

emerging technology venture. Responsible for end-to-end testing and evaluation, compliance with federal

and state regulations, and business process documentation. Ensure policies reflect current “best practices.”

IDT NEWARK, NEW JERSEY

BUSINESS PROCESS & RISK MANAGEMENT 2005 – MAY 2008

• Fraud and Risk Management – implemented fraud and gaming controls to mitigate financial exposure

and realize large scale cost savings. Drivers included root cause analysis, fraud control(s) deployment,

brand protection, and product security. Provided Senior Management with prevention, detection, and

deterrence recommendations to control fraud, gaming, transshipping, account takeover, pretexting and

other scams that exposed the Company to financial and legal risk.

• Lead for User Acceptance Testing (UAT) – tested all new offers, rate plans, service features, and

network releases. Responsible for all related test environment planning, execution, and documentation.

• Wireless Reseller Launch – developed and implemented business processes and requirements for

launch of prepaid wireless service (“TúYo”) – Fall 2005. This included Local Number Portability, Privacy,

CALEA/Law Enforcement Compliance, Fraud, and Network/IT System Outage Response.

• E-911 / Subpoena Compliance – created and deployed methods and procedures for IDT’s wireless

Compliance Response Center ensuring timely response to emergency 911 operator calls, as well as the

processing of subpoenas, court orders, and civil requests for information.

• Investigations – conducted investigations of irregularities, including the identification and permanent

injunction of defendants engaged in illicit bulk resale schemes (transshipping). P repared case management

reports to support internal/external investigations in concert with Legal and law enforcement personnel.

AT&T, INC. (FORMERLY CINGULAR WIRELESS) P ARAMUS, NEW JERSEY

CORPORATE SECURITY MANAGER 1992 – 2005

• Business Ethics – to become compliant with the Federal Sentencing Guidelines / Sarbanes-Oxley Act,

created and implemented the Company’s new Code of Business Conduct Manual. This included

compiling, analyzing and revising all conduct related policies and procedures. Deployed the manual via

the Company’s intranet sites; created and deployed the associated all-employee interactive training module.

Liaison with the Company’s Business Ethics Committee and General Counsel.

• Expert Witness – Company’s Litigation and National Subpoena Compliance Departments (identity

theft/fraud cases and custodian of records).

• Fraud Standardization -– led the Company’s national Subscription Fraud Task Force, whereby

processes were standardized across departments, achieving cost efficiencies.

• Training Instructor-Fraud & Identity Theft – instructed thousands of employees, law enforcement and

industry peers (classroom, convention center settings, and industry forums).

• Physical Security – Direct supervision of the Northeast (Virginia up through Maine) Security

Operations Center (SOC), ensuring all 400+ facilities’ (retail, office, and switch sites) video surveillance,

burglar alarm, and card access control systems were properly functioning and policy compliant. Managed a

guard staff of approximately 50 officers; coordinated SOC/field security services for internal customers. In

concert with Corporate Security, conducted investigations as needed for internal/external cases.

• Policy Management – created standardized policies for the Investigations and Fraud Departments.

• New Products/Offers -– Managed the Fraud Department’s ‘new product and offers’ programs. Ensured

process/system launch readiness, allowing for timely and efficient fraud prevention.

• Corporate Representative-Federal Trade Commission – presented the Company’s position statements at

the Spring 2002 FTC “Identity Theft Workshop,” regarding consumer privacy, protection of personal

identifying information, and fraud prevention, detection and deterrence.

• Editor – Business Security Department’s monthly newsletter, as well as the department’s report to

Senior Leadership. Drafted the Company’s Privacy policy, “Facts on Fraud” and “Fraud Position Paper”

for use by the Company’s Public Relations and Legislative Affairs departments.

PROJECT MANAGER 1986

– 1991

• Systems Engineering – responsible for entire NY/NJ market’s switch and cell site interconnection to

the PSTN. Arranged facilities/trunking for all new network nodes to accommodate equipment changeover.

• Real Estate & Construction – responsible for the acquisition, zoning, construction and FCC notification

of the NY/NJ markets’ cell sites.

QUALIFICATIONS, TRAINING and AWARDS

• Communications Fraud Control Association’s Board of Director (1996 - 1999); CTIA Wireless Fraud

Task Force (1992 – 2004).

• Certified Trainer – NY Electronic Crimes Task Force and Federal Law Enforcement Training Center at

Glynco, Georgia (1994 – 2000); John Jay College, New York, New York – wireless fraud trainer for

HIDTA (High Intensity Drug Traffic Area) program (1995 – 1997).

• Project Management – Certified by AT&T School of Business and Technology (April 2001).

• Certified in Executive Protection duties.

• Trained in Business Continuity and Environment, Health & Safety Risk Assessments.

• Two-time AT&T Wireless National Circle of Excellence Winner (1997 & 2004).

• Multiple “Employee of the Month” Winner – AT&T Wireless (1987, 1990, 1991, 1994, 1997, 2004).

EDUCATION

• Bachelor of Science degree in Physical Oceanography, with minors in Physics and Mathematics,

Stockton State College, Pomona, NJ.

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