Management Project

Ashish Chandra, PMP, SAPM

Director – IT (HealthCare/Finance domains)

******@*****.*** / Cell: 714-***-****

Education

Stanford University

SAPM – Stanford Advanced Program Management

Garhwal University, India

BS - Bachelor of Engineering in Computer Science (4 Yrs course)

Certifications:

PMP - Project Management Professional Certification from PMI

PRINCE2 – Project Management certification in PRINCE2 methodology from UK

Technical Skills

Professional Summary

Senior PMP Certified Technology Director with over fifteen years experience in technology leadership, strategic

directions setting, software architecture, business analysis, hardware, networking and product development, some

highlights include;

Established a new technology services business in healthcare environment right from scratch.

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Expert in organizational IT performance analysis and identifying areas of improvements.

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Established various technology CoE (Center of Excellence) and Shared Services operations

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Proven ability to direct complex, high-profile projects in matrix environment. Spearheaded and led large

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organizational initiatives with budget responsibility of $15 Million.

Program Management / PMO - Engagement Model Optimization, Portfolio Asset Rationalization, Managed

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Services, Establishing Program Level Metrics, SLA management, Multi location project execution.

Project management (9Yrs) – Project initiation, scope management, Quality planning TQM, estimation, work

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breakdown structures, stakeholder communication, resource and budget planning.

Domain experience of HealthCare and Finance (Charles Schwab, Capital Group).

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Previous hands on experience with Designing/Architecting/Coding using OOAD, J2EE/Java, XML, HTML,

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C++/C, VB-6, .NET, BI Informatica - Business Objects, SAP, Oracle, Sybase, MSSQL, SQL, AS400, NT, Unix,

Networking LA-WAN, eMail servers.

Six Sigma – Green Belt, Implemented LEAN, RUP, Agile SCRUM, ITIL, COBIT, TQM, ISO, and CMMi.

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Experience

Infocrossing HealthCare, Woodland Hills, CA 5/2003 – present

Program Director

Executed organizational merger strategy for IT processes, identified synergies, evaluated performance of IT

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department based on 17 parameters of productivity, submitted recommendations to Executive team for growth

opportunities and optimization.

Launched and established a new services business for Infocrossing from scratch. Defining it’s value offerings,

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marketing strategy, providing sales support, defining organizational processes, service levels, communication

strategy, including Key performance indicator for this business unit.

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Executed multiple projects under PMO, defined common development processes, consolidated management

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dashboard, cost tracking, common execution templates, cross leveraging of resources under PMO. Some of the

applications managed are as below

Project Manage “Medicare Member Management” application for HealthCare insurance companies.

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Build Targeted capacity for managing 15 million members at a time, under a SaaS/ASP model.

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Manage and oversight of hardware, application development and workflow teams. Product selection and options.

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evaluation, established coding practices and quality standards for team.

Client: Capital Group (Program Director)

Executed and managed delivery operations of $15 Million located in 3 US locations, Geneva and London.

Delivered multiple projects for marquee financial organization Capital Group.

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Successfully instituted common metrics tracing across program in coordination with all the PMs.

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Instituted common reporting and resource usage reporting for projects executed in PMO for client operations in

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USA, Europe (Geneva and London) and India.

Project management oversight for wealth management application, Forward Processing And Contract (FPAC),

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Currency hedging application.

Streamline testing approach and formulated a Testing CoE (Center of Excellence) test requirements, test scripts

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and defect tracking.

As PMO lead oversaw and reviewed Project plan, scope management, development oversight, and quality plan.

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Provided technical advisory in design reviews for streamlined technology strategy

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Resource performance management and budget forecasting.

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Used Agile SCRUM for one of the projects.

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Client relationship mgmt, Proposal writing, participate in bid generation and pre sales.

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Client: Schwab (Program Manager)

PMO scope included managing IT Application Development and Infrastructure management for 5 departments

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within Schwab.

Lead PMO Asset rationalization projects to reduced 165 applications down to 85 applications.

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Spearheaded multiple process improvement initiatives across the board as a value addition to client (submitted 23

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improvement proposals).

Developed PMO metrics program for FCAT, implemented LEAN and Six Sigma (achieved 65% savings).

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Oversaw business and technology aspects of application development for BI Data warehouse, KPI and SLA based

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support operations.

Project & Resource performance analysis, Budget management and Forecasting.

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Client relationship mgmt, Proposal writing, participate in bid generation and pre sales.

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EXEL/DHL Logistics (Project Lead / Technology architect):

Initiated and architected Supply chain integration application

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Managed and Architected Global logistics exchange system.

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Implemented ITSM / ITIL based process for issues resolution in EXEL

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DSQ Software, London, UK 4/2000 – 5/2003

Project Lead / Architect / Developer

Managed and Architected Global logistics exchange system for EXEL Logistics now DHL. This application was

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in J2EE and AS400 technology and was used around globe. The application had capability to connect to

heterogeneous technology platforms.

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Redesigned and stabilized web interface adapter application, technology used C++, AS400 and HTML.

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IOCL – Indian Oil (fortune 190), New Delhi, India 1997 –2000

MIS Manager / Architect / Developer

Conceptualized and developed web based indenting/procurement system using VB-ASP technology. Created web

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based computer complaint system. Responsible for Network topology planning installed a 300 node network

setup. Participated in vendor management, performance review and contract negotiation. Managed NT Servers

and Outlook email Servers.

AVDS (Audio Visual Digital Systems), New Delhi, India 1996 –1997

Software Engineer – Research & Development

Used C++ developed a graphical UI interface on MS DOS based system for Electronic display boards.

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Application provided file creation/editing feature using custom fonts and images created by working on pixel by

pixel.

Provided simulation of actual electronic board display and provided feature to print graphics files on a dot matrix

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printer (phew! Printer driver modifications).

1994 – 1996

Freelance developer

Software developer

Software Maintenance of human resource & accounting applications written in FoxPro and Dbase III.

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Designed and Coded in C++, FoxPro, DB III, Oracle 6.0

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