Engineer Technical Support
Resume:
J. Kevin Meeks•216-***-****•******@*******.***
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J. Kevin Meeks 216-***-****
**** ********* **, ******, **, 44060 ******@*******.***
Professional Profile
Cisco CCNA Cisco BCMSN 642 - 811
640 - 802 •
•
Cognio Spectrum analyzer
Cisco AWLANFE 642 - 587 •
•
AirMagnet WiFi analyzer
Cisco CCNAW 640 - 721 •
•
Cisco Wireless Networking Site Survey
Cisco CCDA 640 - 863 •
•
Professional Experience
University Hospitals, Cleveland, OH
1/07 – Current
Network / Wireless Engineer
Achievements:
• Company’s Quarterly IT award
Responsibilities:
• Helped with the implementation of Cisco’s Medical grade network
• Build out and design of rf at new, and reconstructed areas
• Implementation of Cisco vofi A spectrum in hospital environment
• Setup heat maps for WCS, location tracking.
• RF Site surveyor, air magnet, spectrum analysis
• Shared network on call rotation for all departments in network.
• Configuration / installation of all style switches, and wlc’s, wism.
JP Morgan Chase (Comsys), Tampa, FL
11/05 – 11/06
Senior Technical Support Engineer
Achievements:
• Assists in establishing performance standards, policies and procedures
• Created internal knowledge base for technical support reps.
Responsibilities:
• Technical administration for internal Chase applications
• Remote location Cisco support asa
• Basic admin level Cisco support
• Provided support for internal clients, pertaining to support with in the Lotus
Notes, Novell, Windows, and DOS environments.
• Troubleshoot remote access end users and their accounts for connectivity and
administrative purposes.
• Tracked user problems with internal software for timely resolution.
• Supported user’s accounts in Active Directory.
Verizon, Tampa, FL
J. Kevin Meeks•216-***-****•******@*******.***
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7/04 – 8/05
Business Sales
JPMorgan Chase, (CTG), Tampa, FL
6/03 – 3/04
Senior Technical Support Engineer
Achievements:
• Tested 80 % of Servers, Desktops, and Printers for clients
Responsibilities:
• Provided technical support for internal clients support with in the Lotus Notes,
Novell, Windows NT, and DOS environments.
• Remote location Cisco support asa
• Basic admin level Cisco support
•
• Troubleshoot printer related problems, and provided hardware/software
resolution to desktops and laptops.
• Troubleshoot remote access end users and their accounts for connectivity and
administrative purposes.
• Tracked user problems with internal software for timely resolution.
• Novell Administration, Lotus Notes, DOS, and Windows NT4.51Administration,
• Support of various JPMorgan Chase Internal Mainframe Applications i.e.
HP3000, AS400
Software Spectrum, Tampa, FL
3/03 – 6/03
Support Technician
Achievements:
• Implemented internal intranet apps
• New hire start up program
Responsibilities:
• Provided technical phone support to internal customers utilizing basic
administrative abilities.
• Responsible for new user setup and user upgrades support.
• Troubleshoot connectivity issues, service problems, and trend issues.
• Last level support, tracked internal IT issues.
Alamo, Solon, OH
9/01 - 2/03
Network Support Administrator
Achievements:
• Special recognition of time spent during network outage.
Responsibilities:
• Maintained hardware and software for spoke offices, local corp., and 500 plus
remote offices
J. Kevin Meeks•216-***-****•******@*******.***
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Troubleshoot laptop, printer, workstation, email, and software issues
•
Network troubleshooting for VPN with dial-up, ISDN, Cable, and DSL
•
Connections.
Responsible for installation of software and operating systems on internal and
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external user’s computers via SMS.
Extensive network troubleshooting for customers with dial-up, and DSL
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connections
Provided phone and email end user support with minimal supervision.
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Troubleshoot connectivity issues for internal and external users.
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Creation and deletion of rights and user accounts through Microsoft User
•
Manager.
Create and distribute all Helpdesk Activity Reports. .
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Administration of Windows NT, and Novell servers.
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Extensive work with network and phone patch panels.
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Supported internal and external employees on all Windows Platforms consisting
•
of Win 9x, NT, 2000, XP and, DOS, Lotus Notes, Novell, Microsoft Office
Suite, network printers, and Visio
Responsible for installation of software and operating systems on all pc’s.
•
Provided inbound and outbound calls documentation as, well as training
•
materials.
Supported 120+ Citrix Meta fame users.
•
Jones Day Reavis & Pogue, Cleveland, OH
2/01 - 9/01
Network Technician
Achievements:
• Standing Ovation award for out standing customer client relationship.
Responsibilities:
• Troubleshoot network, printer, workstation, email, and software issues
• Supporting a variety of Windows platforms in particular: Win 9x, NT, 2000,
LAN and WAN support, RAS and VPN connections, Citrix, MS Office Suite,
Lotus Notes, Outlook, SMS, MS Internet Explorer, creation and deletion of
Windows NT accounts.
• Set up, configure, install, and upgrade new and current workstations
• Re-imaging and setting up workstations for redistribution
• Provided Network printers, RF Scanners, PC, and terminal troubleshooting.
• Provided technical phone support in a Windows NT/Server 2000 environment.
• Administered Windows, Lotus Notes, and Novell Netware.
• Supporting all internal employees with all hardware, and software issues.
EDUCATION
Cuyahoga Community College, Cleveland, OH, Windows 2K Pro/Server
Currently Studying for CCNP
Contact this candidate