Customer Service Human Resources

ROBERT L. CASE

***** ******** *****, ***********, ** 20120

PHONE 703-***-**** • E-MAIL ******.*.******@*****.***

SUMMARY OF QUALIFICATIONS

Over 2 years experience in the Human Resources field working for L-3 Communications.

1 year experience as a Systems Administrator Assistant working at Corporate Express,

employed by Manpower, Inc. Professional experience includes point of contact for HR

data and personnel management for 800 to 1,000 employees in a number of business

units, as well as managing on-boarding and orientation of new hires, managing leave

donation program, performing employment verifications and assisting with background

investigations. Also experienced in managing, creating, and maintaining HR and benefit

files, as well as assisting with open enrollment. Experience in developing queries in HR

Access database, creating and formatting Access reports, and editing database entries. In

addition, experience in providing basic customer service helpdesk duties to employees,

working with end-users to resolve technical issues, re-imaging new & used laptops and

desktops, and monitoring and maintaining servers. Possesses significant experience in

CostPoint, Ceridian, Impromptu, HTML, Microsoft Word, Excel, Access, and

PowerPoint. Possesses strong communication, organization skills, and excels as a team

player.

PROFESSIONAL EXPERIENCE

L3 Communications – August 2007 – June 2009

Human Resources Coordinator

August 2007 – June 2009

Point of contact for HR data and personnel management for 800 to 1,000 employees in the

Mission Solutions, Information System, Defense Programs, and National Solutions Business

Units.

Managed on-boarding and orientation of new employees.

Managed Employee Leave Donation Program.

Performed employment verification of all employees and assisted with background

investigations.

Aerotek Staffing – September 2006 – August 2007

Benefits Administrator

December 2006 – May 2007

Performed clerical duties.

Created and organized personnel and benefit files.

Managed and maintained key HR data.

Developed queries in HR Access database.

Created and formatted reports in Microsoft Access.

Edited database entries.

File Clerk Assistant

September 2006 – November 2006

Organized and maintained personnel and benefit files.

Helped put together open enrollment packets and printed address labels from an excel spreadsheet

using Microsoft word.

Manpower Inc. – August 2005 – August 2006

System Administrator Assistant

August 2005 – August 2006

Provided customer service helpdesk duties to employees.

Worked with end-users to resolve technical issuers.

Developed queries in Microsoft Access.

Reimaged new and used laptops and desktops.

Monitored and maintained servers.

EDUCATION

B.S., Information Management Systems, Longwood University, June 2005.

OTHER RELEVANT SKILLS

Software: Visual Basic / VB Script, C++, Java, HTML, Costpoint, Ceridian, Impromptu,

Microsoft Word, Excel, Access, and PowerPoint.

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