Customer Service Manager
Resume:
Crystal Schmidt
*** *. ***** ** #*** • Chicago, IL 60606
972-***-**** • E-mail: **********@*******.***
Inventory Planner Analyst
Results-oriented analysis and planning professional relocating to Chicago with over 10 years
of experience across a range of analytical and logistics functions including department- and
inventory management, forecasting, reporting, distribution, as well as customer and vendor
services.
Professional Experience
Merchandise Analyst
MICHAELS, Corporate – Irving, TX 11/2005 –
7/2009
Managing an inventory of 2,500 unique SKUs with over 2 million SKU/store combinations
using E3, Retek, and RMS12 as well as manual analysis tools. Proficient in data mining,
detailed analysis and reporting with an excellent track record in optimizing forecast accuracy
and balancing inventories. Exhibiting strong communication skills while working with both
internal as well as external customers and vendors.
Outbound Coach
MICHAELS, Distribution Center– New Lenox, IL 6/2004 –
11/2005
Supervised 30 direct associates to provide accurate and timely delivery to 1,000 stores and
coordinated with manager and other departments to ensure distribution center’s goals were
met through teamwork. Identified and promptly resolved safety, production, and
communication problems that would hinder meeting the deadline. Responsible for executing
quality and accuracy audits on store deliveries, achieving 99th-percentile results.
Department Manager
MICHAELS, Retail Store – Shelby Township, MI 7/2002 –
6/2004
Assisted in launch of new store while managing margin awareness and shrink prevention,
consistently exceeding corporate goals in a range of key metrics. Trained new employees on
stocking procedures, POS management, and customer service. Responsible for merchandise
presentation and ordering, and provided excellent customer service and resolved problems in
a professional manner.
Front End Supervisor
MICHAELS, Retail Store – Rochester, MI 9/1998-
7/2002
Provided top notch customer service while managing a well maintained zone, including
receiving multiple customer recognition awards. Responsible for cashier accountability and
scheduling of associates, as well as zone recovery. Trained associates in customer service,
SOP for customer transactions, and zone recovery.
Education and Degrees
Business Management, Bachelor of Science
Oakland University – Rochester, MI
Eisenhower High School
Eisenhower High School – Shelby Twp., MI
Member of National Honor Society
References
Michael Heyer – VP Supply Chain Management
Horizon Group USA
Jeff Delicati – Director Inventory Management
Michaels Stores Inc
Brett Sangunett – Manager of Inventory
Creativity Inc.
Crystal Schmidt
130 S. Canal St #216 • Chicago, IL 60606
972-***-**** • E-mail: **********@*******.***
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