Customer Service Manager

MICHAEL J. DONOHOE

** ********* ****** 732-***-****

West Long Branch, NJ 07764 ***********@*******.***

PROFILE

• Dedicated individual with over 15 years of experience supporting products, customer

bases, and services at the highest level.

• Well-organized and detail-oriented professional with excellent communication skills in a

diverse environment.

• Effectively manage multiple tasks in fast-paced settings.

• Team player who also works well independently.

• Strong computer skills including hardware and software testing & installation,

performance enhancements, troubleshooting and resolving technical problems.

• Proficient with entire Microsoft Office Suite as well as Adobe Acrobat, Photoshop and

Illustrator.

EXPERIENCE

PREMIERE GLOBAL SERVICES, Tinton Falls, NJ 2008 – present

Manager – Global Accounts

• Manage and provide support for large accounts.

• Manage meetings, troubleshoot technical problems and provide project development.

• Primarily utilize Excel and Word while providing technical support and customer service.

• Utilize databases to analyze, summarize and present data.

SIMULSCRIBE, New York, NY 2007 – 2008

Director – Products and Services

• Managed and developed customer service models for visual voicemail company.

• Provided high level support for enterprise clients.

• Maintained various products, including the purchasing of essential vendor products.

• Utilize databases to analyze, summarize and present data.

PREMIERE GLOBAL SERVICES, Tinton Falls, NJ 1998 – 2007

Manager - Major Accounts

• Manage and provide support for large accounts.

• Manage meetings, troubleshoot technical problems and provide project development.

• Primarily utilize Excel and Word while providing technical support and customer service.

• Utilize databases to analyze, summarize and present data.

Professional Services

• Worked with large client base, handling special jobs and projects. Mail Merge, Fax

Broadcast, and Voice Broadcast were the primary services the group focused on.

Supervisor – Legal Fax

• Ran legal fax broadcast department before being promoted to major accounts. I was

responsible for all facets of the busy legal department, including sales support, daily reports and

staff administration.

Tech Support- Broadcast Fax

• Joined firm as a support specialist, focusing on fax broadcast.

EASY VIDEO, Monmouth County, NJ 1994 – 1998

Store Manager

• Managed two store locations in Monmouth County.

• Responsible for the daily operation of the stores.

• Managed purchasing, inventory and store finances.

• Oversaw store staffing.

COMPUTER SCIENCE CORPORATION, Monmouth County, NJ 1987 – 1989

Data Technician

• Technical Intern for CSC.

• Duties included word processing and data input.

• Returned for another year with CSC, and began to work on proposals.

• Duties included graphics creation and technical writing.

EXTRACURRICULAR ACTIVITIS

FREELANCE WRITER, Monmouth County, NJ

1993 – 2003

• Viewed and critiqued major motion pictures for multiple publications including several

local newspapers such as The Atlanticville, and several web sites including Comcast Online.

VARSITY SOCCER COACH, Shore Regional High School, Monmouth, NJ

1995 – 2002

• Effectively instructed students on the fundamentals of winning soccer.

EDUCATION

B.A., Communication, The College of New Jersey, Trenton, NJ 1990

Minor in English

REFERENCES

John Minor 732-***-****

VP of Products and Services Simulscribe

Ray Fairbanks 703-***-****

Director of Major Accounts Premiere Global Services

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