Quality Assurance Project
Resume:
Madeleine Hoshizaki
Cupertino, CA 95014
408-***-**** (h)
408-***-**** (c)
Callidus Software, Inc., San Jose, California July 2008 to
July 2009
Senior Technical Writer
Produced all documentation for the TrueMBO product, a web-based management-by-objectives enterprise
application. Responsibilities included online help for both the administration and self service clients, maintaining
the data dictionaries, release notes, and helping with QA feature testing. Callidus transitioned from waterfall to
agile development at the time I came on board, and documentation was in the process of moving from paper to
online help.
Other projects included updating online help for the Callidus Portal and TrueProducer products, producing the
upgrade guide for the Callidus suite of products, and assisting the Tech Pubs team as needed.
IBM Corp., San Jose, California August 2007
to July 2008
Technical Writer (long term supplemental)
Responsible for improving documentation for the multi-platform Records Manager product. The project
involved converting existing documentation from SGML to Epic DITA, and adding all topics to a Web-based
product information center. The project’s primary goal was to update and restructure documentation to
improve document consumability and usability.
The first two releases included working with the product usability team to improve installation panels,
embedded help, and conduct document usability tests with customers; and working with developers in China
to update installation and upgrade scenarios. The installation documents and release notes were translated into
six languages.
My final project involved gathering customer feedback from field engineers to drive document content with
new deployment strategies and use cases; worked closely with the usability team to improve the product user
interface and messages; and redesigning and conducting more document usability tests. This release had the
added challenge of moving from a waterfall development method to agile development.
Yahoo! Inc., Sunnyvale, California October 2005
to August 2007
Senior Technical Writer
Documented internally used tools and frameworks for the Platform and Infrastructure group. Managed all
aspects of each writing project, from assignment to release. Major projects included:
• Documented a framework for monitoring application services in production, including an end -to-end use
case for writing and implementing a metrics-gathering plugin.
• Created user guides for an automated build tool and a technology search framework.
• Created release notes for migrating to the latest corporate TWiki release.
• Documented an extension to the Firebug tool that analyzes web pages and suggests ways to improve
response time.
Chordiant Software Inc., Cupertino, California January 2001
to July 2005
Senior Technical Writer
Documented Chordiant Foundation Server, its extension servers, development environment and tools, and
administrator tools. The audience for the document suite included developers, technical architects, system
administrators, and database administrators.
• Produced documents from concept to finished product for the Chordiant Tools Platform including
Getting Started guide, Business Process Designer, Business Process Ser ver, and Application Deployment.
• Produced and maintained (from existing documents) the installation and upgrade guides for Chordiant
Foundation Server and Tools Platform. Based on feedback solicited from field engineers, re -designed, re-
organized, and honed the installation guide to improve the user experience. This resulted in a better user
experience by decreasing the time to install from several days to several hours.
• Wrote and maintained the documentation plugin for the Eclipse -based development environment. The
plugin added all Foundation Server and Tools documents and sample files into the Eclipse Help menu.
• Reviewed and edited product technical support notes.
• Conducted bi-monthly project status meetings for the Tools Platform to ensure engineers, product
testers, and writers were informed of changes in scope and delivery schedu le for the 5.6 product release.
MultiGen Inc., San Jose, California September 1997
to January 2001
Senior Technical Writer
Produced paper documents, online help, and release notes for MultiGen’s family of 3D modeling products,
and created documents for special projects upon request.
• Documented new product features and changes; created models and illustrations as user examples in the
documents; tested the documents for accuracy and clarity; logged requests for product fixes and
requested changes in the user interface to improve usability; created release notes for full and interim
releases.
• Converted existing documents for the Creator product to Frame+SGML as a single source for paper
manuals and context-sensitive online help.
• Acted as project lead for the SGI platform Creator product. Set and managed group tasks and deadlines,
coordinated document reviews with engineering, quality assurance, and technical support, and ensured
that any supporting files required by the document were included on the installation CD for an 850 -page
options guide that was created in lieu of revising the user guide.
• Planned and created the document suite for the Site Builder product.
• Teamed with another writer to plan and create two concept guides for using MultiGen Creator
effectively. The guides won a merit award at the STC Touchstone competition.
• Updated the Tech Pubs Department style guide and m ade it available company-wide via the internal web
site.
Tools: DocBook, Epic, FrameMaker, MS Word, XMLMind, AuthorIT, Movable Type, RoboHelp, WebWorks
Publisher, Eclipse, PowerPoint, Excel, Visio, PaintShop Pro, Adobe Photoshop, Adobe Acrobat
Operating Systems: Windows, Mac, UNIX
Education
Technical Writing Certificate, DeAnza College
BA, California State University Long Beach
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