Sales Manager

VIRGINIA L. HAHN

*** ***** *** ****

Bountiful, UT 84010

Home: 801-***-**** *******@*****.*** Cell: 801-***-****

QUALIFICATIONS SUMMARY

Talented and highly motivated Software Product Manager experienced in software product process and design,

developing network systems, budget, market and sales analysis. Demonstrated ability to lead and assume responsibility

for success across the life cycle of the product. Excellent organization, leadership, documentation, research, planning,

problem solving and decision making skills. Accomplished in building teams and fostering a collaborative work

environment. Able to access information and make decisions on behalf of the product team and the company resulting

in a positive impact on profitability and customer satisfaction. Successfully implemented a technique that was adopted

company wide that had a positive impact on expenses and product implementation.

SPECIAL / TECHNICAL EXPERTISE

PROFESSIONAL EXPERIENCE

H&R BLOCK / TAXWORKS, INC., Kaysville, UT 2006 – 2009

Product Manager 2008 – 2009

Responsible for gathering status updates daily from Development, Quality Assurance, Sales, Customer Support and

Customers.

• Organized team to function as one unit which resulted in increase of product renewals to highest in the history of

product.

• Created annual customer training sessions for new and current customers which resulted in decrease of customer

support calls and a commendation for lowest call volume overall products.

• Developed a technique for cutting project costs resulting in 94% decrease in support calls and an 88% increase in

customers served.

Assistant Product Manager 2006 – 2008

Responsible for customer support, meeting with development, selecting and training technical support agents, sales

team training and demonstrations with new clients.

• Selected Beta Testers, managed Customer Base, trained customer support and sales team on product functions,

assisted in online demos and system troubleshooting, which resulted in doubling customer base while staying

within our current budget requirements.

• Moved the product into Sales Seminars and setup first presentations to potential customers which resulted in

attracting a Fortune 500 customer.

AROSNET / MWV, INC., Salt Lake City, UT 2004 – 2006

CFO & Office Management

Responsible for financials and office management during and after the acquisition of Arosnet by MWV. Managed all

department operations including customer support, programming, internet accounts, billing, vendors, building, grounds

as well as budgeting, accounting and tax returns.

• Successfully served both companies needs while attending to employee morale issues and maintaining customer

loyalty.

• Developed creative solutions that resulted in the ability to maintain customer base during a challenging

environment.

VIRIGNIA L HAHN PAGE TWO

ROBERT HALF INTERNATIONAL, Salt Lake City, UT 2002 – 2004

Accounting & Office Management

Transitioned between offices servicing client base where there was a requirement for Accounting or Office

Management.

• Successfully replaced key employees and insured assignments were completed in a timely fashion.

• Streamlined accounting processes that resulted in significant overhead cost savings.

FRANKLIN SERVICE COMPANY, INC., Salt Lake City, UT 1989 – 2002

Accounting & Office Management

Performed all accounting activities, i.e. AP, AR, PR and GL. Responsible for interfacing with Federal and State tax

officials and filed quarterly and annual reports. Prepared financial statements, payroll, workers compensation, OSHA

(Occupational Safety and Health Association) and Union reports.

• Transitioned company from manual accounting to computerized accounting system which resulted in additional

efficiency and tax savings.

• Increased revenues for 3 consecutive years and increased customer base by 50% by improving company

qualification potential for bidding job contracts.

• Implemented Job Costing, job tracking procedures and trained employees on time and material entries which

changed and improved job bidding practices.

• Wrote Company Profile for General Contractors which resulted in increased invitations to bid on larger-scale

projects.

EDUCATION

University of Utah, Salt Lake City, UT, 2+ years

High School Diploma, Granite High School, Salt Lake City, UT

CERTIFICATES

Certificate of Completion, CPA Technology Advisor, Group Internet Based Programs

Course Title, “It’s Not Just About Paperless Anymore” 2.0 CPE Credits

Certified with IRS and SSA to file tax returns online

Certified with IRS as VITA (Volunteer Income Tax Assistance)

COMPANY SPONSORED TRAINING

Financial Management

Reading and Understanding Financial Statements Course

Computer Accounting and Technical Support Training

Managing Multiple Priorities & Meeting Deadlines Course

COMPUTER SKILLS

• Office and Accounting Software Programs: MAS90, Quickbooks, Quicken, Microsoft Money, Peachtree, Creative

Solutions, Microsoft Accounting, GEAC-Pro-Mation Accounting, eGLWorks Electronic General Ledger,

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Corel WordPerfect, ArkWorks Paperless Office,

Visio

• CODA (Unix based), ProcureIt on a Novell Network

• TaxWorks Tax Preparation Software, TaxCut, TurboTax

• .Net, C#, VB, SQL Programming & Platforms

• Windows XP, Windows 2000, Windows 98, Vista Operating Systems

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