Sales Customer Service

GREG CLAEYS

***** ********* ***** ******, ** ****7 512-***-**** ****.******@*****.***

VP SALES / GENERAL MANAGER

Customer Service / Sales Negotiation / Turnaround Management / Market Share Improvement

Forecasting / Growth Strategies / Competitive Analysis / New Products / Organizational Design / International

Leader, motivator and trainer with solid record of building sales and profits for industrial product companies. Proven

record of maximizing sales with existing accounts while developing new business. Keen sense of timing when working

toward the close. Developed long-standing positive relationships. Proven change agent.

■ Spearheaded 50% sales increase to $12M in Southwest Region for Ryan Herco Flow Solutions.

■ Halted decline in gross margin by creating metrics and new guidelines at Flow Solutions.

■ Generated $8M in new revenue for Metron through visionary approach.

■ Increased sales over $24M at Kyser by negotiating exclusive agreement with largest supplier.

Key Skills: Communicate effectively, present with conviction, drive results. Develop and negotiate win / win

situations. Identify new opportunities to grow sales. Handle multiple priorities. Research the competition. Create solid

customer relationships. Make meaningful and measurable contributions to a company’s growth and success.

BBA, Texas A&M University

HIGHLIGHTED ACCOMPLISHMENTS

Spearheaded 50% sales increase to $12M in Southwest Region for Ryan Herco Flow Solutions. Company had

traditionally built business through acquisitions. Strongly made the case for expanding geography with existing product

lines. Identified Southwest as target area and negotiated cost effective agreement with a manufacturer. Achieved first

year revenue far in excess of expectations.

Halted decline in gross margin by creating metrics and new guidelines at Flow Solutions. Pricing was under

pressure from customers, margins were decreasing and company did not have appropriate metrics to properly assess and

evaluate product delivery and customer service. Determined new means of measuring what customers were buying,

timely delivery of products, error rate and service variables. Retrained sales force with consideration of new metrics.

Regained confidence from customers, maintained pricing, and stopped margin decline.

Generated $8M in new revenue for Metron through visionary approach. Metron was in competition to win

business with major semiconductor manufacturer that needed to reduce contamination created from field welds required

on gas system installations. Convinced manufacturer that the solution was to build an off-site cleanroom to prefabricate

the gas systems, which would minimize the number of field welds. Metron won contract and supplied 100% of the

process requirements, generating $8M revenue.

Increased sales over $24M at Kyser by negotiating exclusive agreement with largest supplier. Worked out

agreement with Entegris, Kyser’s largest supplier, to terminate its agreement with other distributors and work

exclusively with Kyser for nationwide product distribution. Opened new Kyser branch operations in selected new

market areas and set the stage to ultimately distribute Entegris products nationwide to the semiconductor industry.

CAREER HISTORY

Vice President Sales, Ryan Herco Flow Solutions, 2004 to 2007. Leading distributor of process filtration and corrosion

resistant fluid products supporting the electronics, health, chemical, oil & gas, pharmaceutical, food & beverage, water

and waste industries. Managed all sales activities in the Western and Southwestern regions comprising ten states. Key

responsibilities included strategy and account development, product portfolio expansion, and sales force development.

Controlled $8M budget and up to 46 sales personnel.

Managing Director / Vice President Sales (Materials Group), Metron Technology, 1998 to 2003. Global distribution

company servicing the semiconductor industry with equipment and materials. Managed worldwide sales operations

with 225 employees operating in 26 locations. Products included materials and components used in the production of

semiconductors and the maintenance of semiconductor equipment and facilities. Accounts included Intel, Motorola,

Samsung, TSMC, ST (Microelectronics) and Phillips.

Earlier Career: President / VP Sales / Sales Manager / Branch Manager, Kyser Company.

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