Project Manager Management

GWEN ROBERTSON, PMP #******

**** **** ***** ***** ********: 214-***-****

W ylie, Texas 75098-6108 ********@*******.*** Home: 972-***-****

http://www.linkedin.com/in/gwenrobertsonpmp

http://GwenRobertson.myplaxo.com

http://www.DallasJobsite.com/14359186

SUMMARY

I am a Project Management Professional with extensive experience and a successful record of leading

teams through full life cycles of multiple and complex programs. I have consistently proven my abilities in

the execution of project and program management, processes, standards, governance, and metrics. This

has allowed me to be instrumental in delivering technology projects and programs that meet and exceed

defined business goals and objectives. I am a results oriented leader with a unique blend of technical

knowledge, interpersonal skills and business insights. Key areas of expertise that I specialize in are:

Program Leadership Operations Management

Business Analysis System Development

Process Improvement Training

SAP Time Management & Expenses Risk Assessment

Vendor Relations Customer Relations

RICEF: Reports, Interfaces, Conversions, PMO Setup and Oversight

Enhancements and Forms Executive Level Collaboration

EXPERIENCE

FARR SYSTEMS, INC. – DALLAS, TX

Senior Project Manager – Dec 2008 to Jan 2009

Assigned to a very Fast Paced, exciting Project, with extremely aggressive deadlines, providing the IT

solution for merging a company that has gone into bankruptcy and been purchased by another Party

Planning Business. Responsible for the coordination and the completion of this project. Oversee all

aspects of the merging of these companies. Set deadlines, assigned responsibilities, monitored and

summarized progress of the project. Prepared reports for upper management and the Business

Sponsors regarding the status of the project.

SAPPHIRE TECHNOLOGIES – DALLAS, TX

Senior Project Manager – Network Engineering – June 2007 to Dec 2008

Assigned to: Verizon Business, Richardson, TX

Managing IT development projects for three Network Engineering Inventory Management applications,

communicating with internal and external management and end users.

Simultaneously managed, tracked, documented, and reported to the PMO, the project schedules and

progress for up to 26 projects simultaneously.

W orked closely with the PMO, supplying all required docum entation, financial spreadsheets, etc.

Facilitated JAD/JAR sessions working with a team of developers and testers.

Developed and managed to the LOE’s, bringing projects to implementation under budget and ahead of

schedule.

Provided monthly spend-rate spreadsheets to management, utilizing multiple internal applications to

derive accurate information, insuring all delivered reports balance between applications.

W orked with development resources in India as well as locally, which required flexibility in my

schedule due to time zone differences.

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INTEC TELECOM, INC., Dallas, Texas

Senior Project Manager-Billing Operations, 2005 - 2007

Managed new service bureau and licensee customers Carrier Access Billing (CABS) implementations,

exceeding customer requirements and increasing company revenue. Communicated with internal and

external management and the users to determine specific program and project requirements. Provided

leadership from inception of new contracts, through implementation; managing project schedules,

resource allocations, change control, risks, and expenses, ensuring that customer deadlines were

satisfied within project budgets.

Produced and maintained all project documentation, including status reports and exec utive

management updates, to ensure financial and technical compliance standards.

Managed the Dallas portion of Intec’s global Remedy system and SAP financial time entry and

expense implementations, including the UAT (user acceptance testing), and user training of the Billing

Operations personnel.

Managed the conversion implementations of 17 new CABS Service Bureau Customers, within

scheduled timeframes, increasing company revenue and saving processing dollars.

Orchestrated the distribution and support of the CABS V3 to V4 application upgrades for 32 customers

within scheduled timeframes, increasing savings to the company and the users.

NOKIA, Irving, Texas

Project Manager, 2004 - 2005

Managed two project budgets totaling 277,340.00 Euros, extensive spreadsheet creation required to

satisfy budgeting and resource cost control reporting to Executive Management and customer. Led

project team consisting of two Java Developers, one Database Administrator, managing testing and

implementation of new applications, ensuring quality standards were satisfied.

Interacted with, and reported to management located in Finland, as well as locally.

EXCEL COMMUNICATIONS / VARTEC TELECOM, Carrollton, Texas

IT-Technical Manager, 2002 - 2004

Led an eight-person production support team for billing mediation, ensuring consistent 24/7 system

readiness. Managed daily activities of eight developers and four contractors in the mediation of an

average of 28 million call detail records (CDR’s) from both DEX and DMS switches, as well as new

project development for Collections and Billing stakeholders.

Interacted with business users and customers to resolve any production support issues.

Developed MS Project schedules, requirements and technical design documents.

Performed risk assessm ents, and worked issues through to resolution.

Communicated project status to executive management regularly.

Completed and submitted employee reviews to Human Resources (HR) and upper management.

EXCEL COMMUNICATIONS / VARTEC TELECOM (Continued)

IT-Senior Business Analyst, 2001 - 2002

Program Manager (PMO) / Liaison for Credit and Collections Department and IT. Directed project

managers in the completion of projects related to Collections, from concept/charter through post -

implementation, ensuring all defined deliverables were met within the program budget and timeline.

IT-Senior Business Analyst, 2000 – 2001

Sr. Business Analyst supporting all aspects of life-cycle development and work ed very closely with the

Business partners and Data Customers. Managed the full life-cycle of a variety of project management

assignments, communicated project updates and statuses to all levels of management. This position

required regular interaction and coordination with many cross -functional groups including development

teams, business teams, customers and infrastructure and internal operational and technology groups.

Ensured compliance with enterprise procedures and provided initial support for users. W orked with

GWEN ROBERTSON, PMP

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business teams to prepare test scenarios and scripts for user acceptance testing of new applications

and enhancements and ensured all systems changes met business unit requirements and processes

as well as compliance requirements. Performed regression testing and analysis on exiting systems to

ensure continued application compliance.

Performed as Lead Business Analyst for Excel’s entry into the local phone service market, a proof of

concept project resulting in a new line of business, which accounted for 30% of the company’s

revenue.

Led mediation team for the quality conversion and implementation of a new $13 million billing platform

which serviced 7+ million customers. Defined deliverables were completed on time and 10% under

budget, satisfying the customers’ requirements.

Facilitated joint application requirements/design (JAR/JAD) sessions meeting customer requirements.

Authored all necessary business requirements, functional requirements and detailed design

documents to satisfy technical compliance standards.

Managed implementation of mediation resulting in a savings to the company of $48.9 million per year.

EDS, Plano, Texas

IT-Technical Specialist, 1998 - 2000

Created the EDS*CRM State Farm Banking and Suruga Japan Banking Projects. Developed and coded

new programs, utilizing the full system life cycle methodology (SDLC), allowing banks the ability to

interface with outside vendors. Provided operational support for the installation of newly developed

programs, maintained JCL, tables, executed production and special processing.

Project Manager, 1996 - 1998

Led wireless communications project, managing the entire project life cycle including request for quotes,

awarding vendor contracts, and personal installation and maintenance of the wireless metropolitan area

networks, resulting in a significant decrease in land-line costs for 10 largest banking customers.

IT Senior Business Analyst, 1994 - 1996

Converted three major banks, including 100+ full service branches in Puerto Rico, from 1994 through

1996. This effort required direct, on-site contact with the customer. Gathered requirements, facilitated

daily status meetings regarding procedures and processes that would best serve the customer, as well

as, ensuring consistency and data integrity within the system.

PREVIOUS EXPERIENCE

IT Conversion Relations Analyst

Managed conversion of financial loan applications of 130 banks, collecting and documenting financial

institutions’ current processes, then mapping that information into the new platform, requiring direct, on -

site contact with financial institutions, and training of bank personnel to support of daily operations.

COMPUTER SKILLS SUMMARY

MS Project 2003, MS W ord, MS Excel, MS PowerPoint and Access, Outlook 2003 and Visio

COBOL II, PacBase Structure Code, UNIX, SQL and C++

CONTINUING EDUCATION

Many hours of training courses and workshops for certifications in Project Management, Franklin Covey

Leadership, Personal Time Management, Problem Solving, Customer Relations, Communication, and

Executive Presentations.

Contact this candidate