Customer Service Sales
Resume:
JOHN P VEGA
LOS ANGELES, CA *****
***********@*****.***
OBJECTIVE: To obtain an entry level position with potential upward growth.
SKILLS: Bilingual in English/Spanish. Type 40 words per minute. Computer Server and Customer Service skills.
Computer skills gained through training and application including the following: Windows Server 2000/2003, Personal
Computers, Microsoft Office, Windows OS, Network Fundamentals, Macintosh OS, LINUX/UNIX, Data Research,
Technical Writing, Network Security, Active Directory, Novell, Router Configuration, Computer maintenance,
Computer Construction, FTP, Network setup, Network maintenance, and Computer cloning.
WORK EXPERIENCE:
Performance Team Freight Sys- Santa Fe Springs 08/08-03/09
Account Rep
• Account Representative for companies such as Limited brand, Bath & Body, Victoria Secret, and Expression.
In charge of accounts receivable and schedule deliveries based on store demand.
• Overseer of Best Buy Company’s return to vendor billing and deliveries.
• Reconciliation of parts on delivery that have been brought back by drivers for their deliveries.
• Responsible for sending e-mail correspondence to coworkers and supervisors advising them of their schedule
shipments and status reports for the work day.
Refunds Today LLC – Santa Fe Springs, CA 11/07-06/08
Customer Service Rep/ Technical Support
• First point of contact for analyzing and resolving customer questions and concerns while adhering to corporate
rules and tariffs. Took inbound calls from clients, to assist customers with status on tax returns
• Made outbound calls to provide support to customers while installing their programs and also provide a status
on their tax returns.
• Proficient knowledge in troubleshooting customer issues both over the phone and via screen share to resolve
program conflicts.
• Able to obtain ownership of customer concerns while handling sensitive and complex customer information,
while still maintaining customer satisfaction.
• Capable of handling large work loads as part of a team and independently with little or no supervision. Work
well in a team environment to assure departmental goals are met and exceeded in a timely manner.
• In charge of redesigning the company’s internal .net program, to better assist customers in a timely and
professional manner.
TORNADO AIR – DOWNEY, CA 02/07-07/07
Senior Sales Rep
• In charge of shipping and receiving both local and international.
• Warehouse duties consist of organizing shipments, merchandise, and old files manually and with forklift
equipment.
• A strong ability to communicate ideas and concepts both orally and written with customers, managements, and
my fellow co-workers.
• Adapt easily to planned and unplanned events such as overtime requested by management.
AUTOZONE INC-LOS ANGELES, CA
05/04-02/07
Assistant Manager
• Promoted from Sales Representative to Part Sales Manager within 4 months of hire date. This illustrates
reliability, good work ethic and capability to handle changes in priorities.
• First point of contact for analyzing and resolving customer questions and concerns while adhering to corporate
rules and tariffs.
• Negotiate customer agreements to ensure customer satisfaction, while adhering to company and departmental
policies and procedures.
• Assisted in team effort to bring about an 87% increase in sales and 47% decrease in shrinkage in the top 20th
store of 3345 stores nationwide.
• Took initiative to install new server when store system went down as well as providing ongoing maintenance
and repair support for cash registers, printers, and the computers.
• Assisted in installing Cisco Router and T1 line for the grand opening of the new store.
JAMES A GARFIELD HIGH SCHOOL-LOS ANGELES, CA 12/05-03/06
Intern
• Networked 25 computers to new server, wired computers and printers.
• Set up user accounts, group policies, and provided network assistance to students. Use knowledge gained
through school studies on how to use electrical equipment to trouble shoot defective wiring.
EDUCATION
Brooks College-Long Beach, Ca 07/04-03/06
Associates of Science Degree in Network Technology – Awarded March 2006
Perfect Attendance 3 quarters in a row
Best Improvement Recognition
James A Garfield High School-Los Angeles, Ca 07/00-07/04
Leadership 04
Advanced Placement Classes
References available upon request
Contact this candidate