Customer Service Human Resources

KARAN GULATI

**** ******** **

Aurora, IL *****

Cell: 312-***-****

************@*******.***

PROFILE

• Highly motivated, conscientious and flexible professional who is dedicated to getting things done right.

• Seven years of staffing and consulting experience with a proven track record of success in recruiting, leading and

training.

• Mastered cost effective sourcing resources with focus on passive and impulse candidates through candidate generation

techniques as well as use of job boards, user groups, and association bulletin boards.

• Solid grasp of the full recruiting life cycle in the following industries: Consulting, Wireless/Telecom, Information

Technology, Human Resources Outsourcing, Customer Service/Call center, and Administrative

• Extensive experience utilizing various applicant tracking systems.

• Proficient with DeepWeb & Other networking tools, Boolean String Searches with Top Search Engines, and with

Cheat Sheet for TOP Search Engines

• Experience in organizing and training large-scale new-hire orientations.

• Extensive experience in immigration process.

• OFCCP Trained.

EXPERIENCE

Chicago Transit Authority, Chicago, IL Apr 2008 – Dec 2008

Technical Recruiter (Full Life cycle)

Recruiting

• Designed and implemented full life cycle recruiting strategies for broad range of roles and levels, all of which

included sourcing, screening, and closing the candidate.

• Collaborated with hiring managers to determine position requirements and the level of priority.

• Took university recruiting initiative and was able to successfully build 4 new university relationships.

• Filled hard-to-fill engineering positions in less than a month’s time. Recognized by the GM of HR.

• For a company operating under a consent decree, recruited with a special focus on diversity.

Sourcing/Systems

• Utilized sourcing management tools such as AIRS Oxygen (formerly Search Station)

• Proficient with Social Networks software such as Linked In, Spokeo, and Twitter etc.

• Drove implementation on numerous system changes to the applicant tracking system to enhance the user interface for

both recruiters and operational associates – which included online employment applications, recruiter desktop, and

streamlining applicant tracking.

Strategy/Process/Operations

• Core Team member of a project that successfully merged multiple legacy company recruiting processes into one

process that could be followed globally.

• Chosen as core team member for a new metrics initiative. The effort will drive common metrics to measure the entire

breadth of the HR function for both HR and Line leader usage.

• In conjunction with legal, set divisional standards for adjudication of background checks. Developed and delivered

training to the US recruiting team on these standards.

• Managed the immigration process.

• Served as an HR policy advisor to the CTA Background Verification team when unusual issues are identified.

U.S. Cellular, Chicago, IL. June 2005 – March 2008

Contract: Recruiter (Full Life cycle)

Recruiting

• Recruited exempt and non-exempt associates for corporate and the field in all departments including IS, Marketing,

Engineering and Sales Operations; Identified and participated in targeted job fairs (Chicago Tribune, NSHMBA etc.).

• Managed the pre-employment process which encompassed sourcing, recruiting, technically screening, qualifying,

negotiating compensation, and presenting qualified candidates to hiring managers.

• Consistently followed up with both candidates and hiring managers to assure a smooth recruiting process.

• Recruited various levels of consultants included: PMP/ITIL Certified & CISSP Certified Managers, Microsoft

Certified Systems Engineers, DBA’s, SOA based programmers and Business Analysts.

• Focused on hiring consultants with enterprise level knowledge and consulting background utilizing different

technologies including: Informatica, Business Objects, Powerbuilder, Convergys, Amdocs, HP-Unix, SQL Server, etc

using UML and RUP software development life cycle methodologies.

• Technologies recruited: UNIX, AMDOCS, SQA, C, JAVA, ORACLE, LOAD RUNNER, TEST DIRECTOR,

COBOL.

Sourcing/Systems

• Worked extensively with Hire.com and People Filter Applicant Tracking Systems (ATS) as well as outside sources

including AIRS Oxygen.

• Worked on non-traditional sourcing techniques (Boolean, flip search etc) to improve productivity and strengthen

internal sourcing capabilities and competencies.

• Participated in minority/diversity recruitment activities and planning as well as community outreach programs.

• Developed and maintained a resource network utilizing Community Partners and Diversity Partners (NAACP, Latin

Chamber, etc.)

• Attended the second, 2nd Life Virtual Job Fair in August 2007. (GE, Accenture & EMC were few of the participants)

• Analyzed, prepared and presented hiring activity metrics.

Key Accomplishments:

• In 2006, filled 90 professional non-technical positions.

• Developed and implemented recruiting strategies for large Marketing hiring initiative in 2006 which resulted in 74

hires under the average days to fill threshold of 90 days.

• Successfully turned a difficult relationship around in Marketing. Our efforts and partnership was recognized by the

VP of Marketing.

• Successfully operated within sourcing staffing model requiring strong ability to work cohesively with recruiting and

HR partners.

• Built the confidence of business group leadership in Talent Acquisition’s expertise and abilities.

vCustomer Corporation June 2001-Nov 2004

A US-based global provider of contact center and technology support services.

Technical Lead Recruiter

• Handled complete lifecycle of recruitment. Identified potential candidates, interviewed and recruited them in a short

span of time per the client requirements for onsite and offshore assignments

• Negotiation of contract rates and salaries with all associate employees and full time employees

• Solely identified, selected and hired the ERP team. Staff consisted of ERP Technical Analysts, Functional

Consultants, Testers and Database administrators.

• Recruit consultants within the following areas: Java, HTML, Java/ASP/IIS, Visual Basic, solution architects and

software engineers

• Directly interfaced with Senior Executive Vice Presidents, Vice Presidents, and project managers at a corporate level.

• Generated reports regarding metrics to discuss with consultants/employees and supervisors

• Liaison with contingency firms for vendor services.

EDUCATION

Post Graduate Diploma in Information Technology. May 2004

Advance Diploma in web technology & e Commerce. Dec 2000

Bachelors in Business Administration; Madras University, India 2000

SAP-HR Training, Sky Info Technologies, 2009

COMPUTER SKILLS

Applicant Tracking Systems: SharePoint Recruiting Portal, Hire.com,Peoplefilter, Airsoxygen, Virtual Edge, Oracle

iRecruitment;

MS Office (Word, Excel, Outlook, PowerPoint and MS Visio), Lotus Notes, ACT, Internet (Monster, Dice, Careerbuilder,

Hotjobs, ama.org, SHRM.org, linkedin, allpm.com etc).

SAP HR SKILLS

Time Management, Personnel Administration, Recruitment, Organizational Management

REFERENCES

Available on request

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