Customer Service Administrative Assistant

Matthew A. Saler

*.*****@*****.***

**** ** ** ****** * Miami, FL 33165 * 305-***-****

Objective Statement

As a motivated, competitive, and economically focused individual, my goal is to obtain a full

time position in business or computer services where my technology driven, task oriented

leadership capabilities can be effectively leveraged to facilitate maximum potential.

Education

ITT-Tech 2008 - Ongoing

• Associates/Bachelors in Information Technology with 3.8 GPA

Devereux HS, Viera, FL 2000 - 2004

• Graduated top fifteen percent with 3.2 unweighted GPA.

• Multiple Honors and Principals lists

Experience

Miscellaneous Freelance IT/ Computer repair and Assistant Jan 2004-Present

• Troubleshot XP, Vista, OS X Leopard, WAN and LAN networks.

• Configured new networks and upgraded existing networks to meet client specifications

• Repaired private and business computers in a timely structured manner

• Taught proper maintenance and other skills to client specifications as needed

• Removed malware, installed components, modified OS and server networks to business

specs, and troubleshot new or preexisting issues in a private or corporate setting

• Handled database issues in SQL on a contract basis for clients

• Handled TCP/IP transactions for clients successfully and beyond expectations

Innotion Enterprises January 2009- June 2009

Project based IT Support Specialist and Administrative Assistant

• Supported, tested, and helped develop a database driven web application that tracks and

manages foreclosed properties and assets for the FDIC.

• Troubleshoot, diagnose, develop, and test various SQL Server databases. This included

implementing tables, views, and stored procedures quickly and accurately.

• Ran SQL queries to find, transfer, delete or otherwise modify information located within

a large set of tables.

• Troubleshoot, diagnose, maintain, and test a Windows based web-server running IIS 6.

• Performed various tasks in Active Directory and Exchange including email and user

generation, general domain functions, and troubleshooting related issues.

• Implemented security, from SSL certificates to AD authentication, across the board for

aforementioned systems to maintain security and control user access.

• Handle onsite and offsite issues using various methods including remote sessions to

various computer systems and Windows Server 2003 maintenance and repair.

• Worked one on one with clients via phone, email, and in person to solve involved,

difficult issues with PCs, servers, and network systems.

• Handled scanning duties and file creation for client with rapid, continuous multitasking.

• Improved productivity through generation of all aforementioned systems as well as

independent multilateral thinking and outside the box solutions.

• Utilized Backup Exec, Nortel VOIP systems And Barracuda spam software .

• Utilized Ticket tracking software to handle out of office technical issues and support.

• Successfully tracked and organized a large file system and was charged to correct errors

in a timely manner

• Successfully handled all office duties and improved workflow with changed procedures

and motivational ideologies.

Best Buy - Geek Squad, Doral, FL July 2008 – January2009

In Store Tech/Retail

• Perform computer repairs and IT troubleshooting on all Hardware and Software systems.

• Perform all necessary clerical paperwork as well as maintaining database and contacting

clients upon work completion.

• Assisting clients and coworkers with any questions pertaining to troubleshooting or

maintenance of Computer Hardware, Software, or board issues.

The Grape Wine Bar and Bistro, Coral Gables, FL September 2007 – August

2008

Server/Retail

• Developed natural skills in client interactions and time organization

• Learned various aspects of POS systems

• On and Off employment (good relations with owner)

FedEx Kinko’s, Fort Lauderdale, FL June 2007 – April 2008

Key Operator/Retail

• Became very well educated on both business and Professional interactions.

• Acquired knowledge in printing solutions as well as Microsoft Word, Excel, PowerPoint

and Adobe Acrobat.

• Elaborated on customer service techniques including, up selling, cross selling, customer

appreciation and solving complicated problems with creative outside the box solutions.

Dave Dobson’s Home Repair

Construction/ Retail Dec 2005- July 2006

• Acquired exceptional project and client management abilities via role as project

manager/supervisor for onsite duties including employee management, job financials,

business relationship building and networking as well as time management.

• Increased productivity and client satisfaction through proper management of worksite

resources and overhead support.

Skills

• Proficient in Microsoft Office (including Excel, Word, PowerPoint).

• Possess excellent research skills; I’m very well organized and have solid clerical abilities.

• Tech-Savvy with extensive knowledge of computer functionality and IT troubleshooting

and maintenance.

• Exceptionally personable with excellent interpersonal and.

• Easily transferable into an IT, computer tech, or assistant environment.

• Highly motivated!

References Available Upon Request.

Contact this candidate