Customer Service Sales
Resume:
Kellie Brown
Pasadena, MD *****
*********@*******.***
SUMMARY OF QUALIFICATIONS
• Excellent computer skills: Proficient in Microsoft Word CRM, Excel, and
PowerPoint
• Strong leadership ability and high attention to detail.
• Willingly assumes new and additional responsibilities.
• Detail and deadline oriented
• Excellent organizational, writing and interpersonal skills.
• Ability to work in a detail-oriented, fast pace environment, and also
independently.
PROFESSIONAL EXPERIENCE
STG (Government) 03/05 to Present
Recruiting Specialist
• Recruiting for classified security clearance - government contracts, IT, PM,
intelligence (TS/SCI with full scope poly)
• Recruiting for in-house positions, accounting, admin, office staff, ect
• Conducting phone screen and interviews
• Resume writing and formatting
• Sending out new hire packets and implementing them into the system
• Managed all Fidelity 401K and profit sharing accounts
• Designed EEO database and Employee Handbook
• Preparing presentations of benefits for new hires and employees
• Creating spreadsheets for CEO, COO
• Programs; SHRM, SAP, Deltech, HRIS
• Making travel arrangements for the entire company
Deer Park Spring Water 07/01-03/05
Territory Sales Manager Representative
• 20-30 Cold calls a day
• Maintaining existing accounts as well as creating new accounts
• Meeting a quota every month and making sure sales are meet each week
• Providing “Good Quality” customer service to my accounts.
• Up selling to customers about new products as well as special deals Responsible
for setting up and updating accounts; submitted proper information to credit
department for customer credit approval
Deer Park Spring Water 06/00-07/01
Recruiter Representative
• Recruiting resumes for administration, sales, and management positions
• Attended job fairs, and used programs to recruit candidates
• Conducting phone screens, background investigations and interviews
• Processed payroll for branch employees
• Creating spreadsheets for benefits – 401K, health insurance, ect . . .
• Provided excellent customer service to customers’ via email and phone
• Processed orders, researched and resolved customer issues
• Handled all travel arrangements for training classes
Sears 05/97-06/00
Sales Manager
• Conducted daily sales duties; handled customer service, etc
• Suggested new products to customers and educated sales staff of technique that
increased sales by 23%; sold promotional products to increase revenue
• Implemented training course for new recruits, speeding profitability
• Coordinated recruitment, screened and interviewed candidates for retail sales
positions
• Managed about 20 people
• Worked off base salary plus commission
• Managed employee sales to make sure goals were met
EDUCATION
• Anne Arundel Community College - 9/2008 – Present
• FMU 9/2000 – 5/2005
BA Degree in Business MGT
• Glen Burnie High School
Graduated 2000 - Diploma
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