Manager Customer Service
Resume:
PAMELA HARTMANN
New Berlin, WI 53151
***.********@*****.***
SUMMARY
Successful management experience in small to large size health care organizations. Proven ability to manage
diverse responsibilities and problem solve critical issues leading to improved daily operations and documented
cost savings. Strong financial management skills with demonstrated communication and customer relation skills.
EXPERIENCE
NORTHWEST PHYSIATRY ASSOCIATES, Seattle, WA
Practice Manager
1998-2007
Managed a Physical Medicine and Rehabilitation clinic. Responsible for overall operations including financial,
human resources, purchasing, facility, and billing management. Advised physicians on management and financial
issues. Prepared monthly payroll, quarterly reports and taxes.
* Successfully managed overhead clinic expenses, resulting in continued clinic independence.
* Implementation of new billing service resulting in increased revenue for the clinic.
* Purchased and implemented new phone and voice mail system that led to improved clinic response to
patients, physicians and hospital units.
* Negotiated various clinic contracts which resulted in favorable agreements benefiting clinic.
NEW FRONTIERS PROFESSIONAL CENTER, Edmonds, WA
Clinic Manager
1994-1997
Managed Clinical Research Center and Neuropsychiatry clinic. Responsible for daily operations including facility
and fiscal management, staffing, project coordination, customer service, problem resolution, and vendor
negotiations. Advised partnership on business and financial planning. Recruited and coordinated for clinical
research studies.
* Coordinated clinic site move to new facility from design phase and space allocation to furniture and
technology acquisitions resulting in successful transition.
* Negotiated major capital purchases and contracts resulting in significant cost savings to the research center.
* Proposed innovative and creative business plans that led to increased revenue.
PROVIDENCE MEDICAL CENTER, Seattle, WA
Surgical Systems Coordinator
1991-1994
Prepared annual budgets, analyzed monthly financial reports and managed biweekly payroll for a surgical
services department in 375-bed acute care hospital. Responsible for materials management including
purchasing and tracking capital equipment and supplies. Planned and coordinated facility maintenance and
telecommunications. Coordinated major construction remodel project.
* Produced timely and accurate monthly financial analysis reports for five surgical departments which allowed
management to initiate cost saving measures quickly.
* Implemented purchasing procedures and record keeping system which produced better invoice tracking and
cost savings to the medical center.
* Coordinated facility renovations, furniture purchases and technology upgrades resulting in successful
completion of remodel projects.
Surgery Liaison Manager
1989-1991
Managed a 10 million-dollar patient chargeable supply system. Prepared and managed budgets for four cost
centers. Member of hospital product standards committee. Problem solved materials management issues for
five surgical departments.
* Improved service delivery systems and response times to all surgical departments increasing turnaround time
for surgical cases.
* Reorganized annual surgery supply inventory producing better alignment between reported and actual
inventory. Reduced labor and inventory costs.
* Instrumental in reducing supply costs through product evaluation and standardization.
EDUCATION
Bachelor of Arts in Health Care Administration
Lakeland College, Sheboygan, WI
Microsoft Certified Systems Engineer (MCSE) Program
Bellevue Community College, Bellevue, WA
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