Developer Manager

JACQUELINE PONS

**** ****** ****** • Sacramento, California 95821

650-***-**** • *******@*****.***

SENIOR TECHNICAL WRITER

Technical Developer / Technical Staff Manager

Programmer / Software Developer

Dynamic technical professional with a strong portfolio of successes analyzing business

needs to introduce winning solutions (ranging from IT systems to website structures) for

Global Fortune 500 organizations like AT&T and Oracle.

• Talented technical writer, adept at communicating complex technology

topics to diverse audiences ranging from IT specialists and cross-functional team

members to executives (published over 20 documents).

• Proficient with various programming languages (including C

Programming Language and C#), APIs (Application Programming Interfaces),

and networking technologies in UNIX (including UNIX Certification) and Windows

environments.

• Developed and maintained numerous websites. Received Java

Programming Certificate from Sun Microsystems.

• Developed technical materials using Systems Development Life Cycle

(SDLC) and ITPM (Information Technology Project Management).

• BS/BA in Computer Science and Applied Mathematics.

CREATIVE MEDIA SOLUTIONS, Citrus Heights / Redwood City, CA 2001-Preent

Private company providing research and development

Technical Developer

Established contracts with Small Companies and Government Agencies to develop and

maintain websites and to provide special training. [using ITPM]

• While under contract with WOWZZY.COM, reviewed and edited

International websites for the General Public. This included editing “pop-ups” and

manipulating pictures and graphic images.

• While under contract with Sunnyvale Leadership Development Institute

and the City of Sunnyvale, created a website for the general public.

• While under contract with American River College (Los Rios Community

College District) and the State of California, provided special training in Advanced

Mathematics and Computer Science.

AT&T LABS CORPORATION, San Jose, CA 2000-2001

Research and development arm of communications leader AT&T

Technical Staff Manager / Technical Developer

Developed internal technology for the Professional Services Group and Middleware

Geoplex Group to improve the Networking Technology and Internet Security Issues of the

World Wide Web. Synthesized the raw data from various departments and published

solutions to website problems for Network Managers. [using SDLC]

JACQUELINE PONS – Page 2

650-***-**** • *******@*****.***

ORACLE CORPORATION, Redwood Shores, CA 1994-1999

Leading database solution developer with nearly $12B in annual sales

Technical Writer / Technical Developer

For Oracle Relational Databases 7.0/8.0, published the technical materials, identified

risks to technical implementations and associated mitigation strategies, and established

production system requirements. As a member of the Oracle Software Development

Group, led a team to distribute some of the product for key customers worldwide.

• Scheduled the project plan and collected raw information describing

internal software features. Debugged the software suite.

• Coordinated the best use of contract and vendor resources. Provided

assistance in Paris and Vienna for the product announcement. Received 98%,

99% and 100% customer approval ratings.

• Created 3 websites for the distribution of the documentation describing

the Oracle Software Suite.

EDUCATION

Bachelors Degree in Applied Mathematics and Computer Science

Graduate Course Work in Statistical Queuing

Florida State University, Tallahassee, Florida

Graduate Course Work in Electrical Engineering

Stanford University, Stanford, California

Graduate Course Work in Multimedia And Graphic Design

University of California, Berkeley, California

Course Work for Current Technology

Windows, Microsoft Office Suite,

HTML, XML. C#

American River College, Sacramento, California [4.0 GPA]

CERTIFICTIONS

Unix System Administration Certificate - Sun Microsystems

Java Programming Certificate - Sun Microsystems

Supervisor's Certificate - National Management Association

Basic Student Methodology Certificate - Ruth Clark Instructional Design

Expert Student Methodology Certificate - Ruth Clark Instructional Design

TECHNICAL SKILLS

Reference Manual and User Guide Content, Robohelp, Instructor Led Training

HTML, XML, Java, JavaScript

C, C++, C#, Cobal, Fortran, Pascal, Lisp

ClearCase Revision Control, Adobe FrameMaker, Microsoft Office Suite

Unix, Windows

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