Sales Manager
Resume:
Jeffrey Simmons
Spring, TX ***79
832-***-**** mobile
Experienced Information Technology and Sales management professional with an extensive background in
Systems Analysis, Team Leadership, Program Testing, and Problem Resolution. Possess exemplary skills in
written and verbal communications, time management, organization, and departmental operations. Reputation
for ability to interact easily with co-workers and subordinates of diverse backgrounds, cultures, and
professional and technical levels. Able to build and foster proficient workplace environment, through
application of proactive management techniques in world-class organizations. A service- and client-focused
professional, with proven team leadership strengths.
Professional strengths include:
System Analysis & Design End-User Training Project Management
Business Administration Operations Management Issue Resolution
Team Leadership Process Improvements Customer Relationship Management
Risk Analysis/Justifications Critical Problem-solving Sales Management
TECHNOLOGY SNAPSHOT
Microsoft Office Professional • Windows NT/2000/XP/98 • MAC OS • Microsoft Project • Siebel Call Center
(6.3, 7.5, 8.0) • Sharepoint • Microsoft Visio •
PROJECT & EMPLOYMENT HIGHLIGHTS
Successfully managed the Margin Visibility enhancement project for the SMB inside sales team.
•
This allowed sales personnel visibility to margin amounts on products, contributing to an
increase of overall sales margins of approx 5%.
Key member on 12-person team assigned to deploy Siebel CRM 7.5 and 8.0. Lead the testing
•
phase for both IT and the business to ensure successful validation of developed business
requirements. Developed testing processes to ensure successful, on-time testing activities within
constrained timelines and personnel guidelines. Deployments were conducted in the USA,
Canada, Mexico, South America and Central America.
Key contributor on 4 person team to investigate and develop a resolution to performance issues
•
with the Americas contact centers. Resolution increased overall productivity of contact center
operations.
• Key contributor to deployment of CTI functionality to US contact centers. This increased
productivity of contact center sales agents by over 30%, leading to increased overall department
sales.
• Successful contributor to architecture design analysis for development of Siebel CRM releases to
the HP sales force. This included business requirement gathering, requirement analysis, design
recommendations, and deployment and support activities.
• Key management team member for large retail chains, managing employees, inventory control,
and product placement to enhance sales and profitability.
EMPLOYMENT SUMMARY
Hewlett Packard Co., Colorado Springs, CO / Houston, TX
1999-2009
CRM IT Development/Deployment Analyst – Sales
CRM IT Project Analyst
CRM IT Support Analyst
Reseller Sales Consultant
SuperCom Inc., Denver, CO
1999
Sr. Account Manager
Neighborhood Computer Store, Lakewood, CO
1996-1999
Sales Consultant / Service Technician
Office Depot, Denver, CO
1993-1996
Electronics Dept. Specialist/Supervisor
Office Max, Denver, CO
1991-1993
Computer/Electronics Dept Manager
Longs Drugs, Inc, Sacramento, CA
1980-1991
Dept Manager / Warehouse Supervisor
EMPLOYMENT CHRONICLE
Hewlett Packard Corporation, Houston, TX / Colorado Springs, CO
Involved in business requirements gathering and creation of development plans for Siebel CRM
application.
Participated as a key contributor to development rollouts for Siebel CRM application.
Developed and maintained usage metrics to ensure proper application usage by business area.
Developed and managed testing processes to ensue complete testing results as per business
requirements.
Developed design specifications for offshore development of business requirements.
Provided call center sales agents with technical training and testing.
Provided technical assistance for upgrades, migrations, and
installations of Siebel CRM application.
Provided production support of Integrated Desktop project.
Provided sales consulting and program assistance to Compaq resellers, in order to maximize sales
of Compaq solutions.
Assisted team members with configurations, product information and positioning.
Worked closely with field sales staff to insure sales success for the region.
Supercom, Inc. Denver, CO
Responsible for management of approx. 250 reseller accounts.
Provided information and recommendations of computer components and configurations.
Provided training assistance to new employees
Neighborhood Computer Store Lakewood, CO
Provided service, repairs and support for Apple computer equipment.
Maintained an increasing sales level to maximize company profits.
Office Depot, Denver, CO
Provided sales and customer service leadership for electronic department.
Provided recommendations and product information to customers.
Assisted store management with product placement, new staff training
and customer relations.
OfficeMax, Inc. Denver, CO
Supervised a sales team of 5 to 10 employees.
Provided training and mentorship to new employees.
Assisted with product placement to enhance sales opportunities.
Attended sales and product training seminars for major electronic manufacturers.
Longs Drugs, Inc. Sacramento, CA
Provided department management with respect to product selection, evaluation, ordering and
sales.
Provided warehouse supervision with respect to shipping, receiving and Accts. Payable.
Assisted store manager with overall store supervision.
Assisted in new hire training.
EDUCATION
Bachelor of Arts, Business Administration, University of Phoenix
Associate Arts Degree American River College
References provided upon request
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