Human Resources Manager

Carol Dietz-Walker

Cell 707-***-****

Email: ******-******@****.***

www.linkedin.com/in/caroldietzwalker

Objective: A challenging position that utilizes my Human Resources management experience, Business

and Management skills, and Program Management background.

SUMMARY OF QUALIFICATIONS

Established background in managing human resources at a multi-unit, multi-state level.

Experienced in directing pre-employment assessment, program implementation, business needs

assessment, performance management, workforce planning, and client services.

Organized professional who communicates effectively with all organizational levels.

Proven record of effectively managing multiple projects at varied levels of complexity.

RELEVANT SKILLS AND EXPERIENCE

Human Resources Management – all disciplines

15+ years managing field and corporate human resources including hiring and retention, special

events, change management, business development, and workforce planning.

Managed the implementation of a centralized time collection & payroll process.

Coordinated a comprehensive training schedule delivering in excess of 8,000 training hours

annually. Increased attendance by 50% in less than two years.

Managed an annual payroll / benefits staffing budget of $1.5m within a 3% variance.

Effectively managed an annual associate training budget (valued at $2.7m) by assessing project

needs, providing cost benefit analysis, evaluating results, and defining standards.

Directed the research and development of all levels if curriculum for on ground, hybrid, and

eLearning environments, by bridging operational, strategic, and field objectives.

Directed the Store Manager’s recognition program by defining the reward criteria, and managing

vendor negotiations, budgeting, fulfillment, and an ongoing communication plan.

Established a consistent hiring process using a standardized pre-employment applicant

assessment and an electronic background check as part of a shrink reduction initiative.

Partnered with a multi-discipline HR team to define and maximize HRIS functionality.

Collaborated with Labor Management experts to minimize labor costs, increase efficiency

and improve customer experience by defining labor allocations by function, department, and sales.

Redefined the benefits enrollment support process by omitting seasonal workers and using

existing call center staff. Resulted in an increase in efficiency and a decrease in recurring costs.

Highly organized, excellent decision making and problem solving skills, adept at weighing

alternatives and making quality decisions at an independent or collaborative level.

Program and Project Management

Experienced in providing a customized approach for individual regions, cultures, and markets

based on client evaluation, project definition and scope, and efficient coordination of resources.

Collaborated with leadership on small & large format mergers & acquisitions to recruit and hire,

then coordinate a comprehensive skill development program for newly acquired employees.

Directed the integration of 23 acquired Rite-Aid drug-stores and associates over 21 days

including hiring, benefits and payroll, company and policy orientation, and skills training.

Engineered a documented increase in efficiency, accuracy, and performance levels by reducing

employee on-boarding timeline from three weeks to three days.

Defined and managed HR implementation strategies related to corporate events as a Marketing

Division liaison. Partners included Disney, the United States Olympic Committee (USOC), the

Ladies Professional Golf Association (LPGA), and the National Football League (NFL).

Coaching and Development

Effectively worked with 20 districts and six states by building a positive relationship, maintaining

contact, setting interim goals, and acknowledging progress milestones.

Experienced in coaching and developing individual and group performance, improving hard and

soft skills, and the use and development of business metrics to influence decisions.

Initiated entry-level management development program by collaborating with leadership to assess

needs, monitor readiness for promotion, and establish a follow-up developmental plan.

Standardized first new employee on boarding curriculum by completing needs assessment, gap

analysis, competency evaluation, career path development planning and follow up assessment.

Communication

15+ years experience in designing and directing corporate and regional communication plans,

defining change management strategies, and authoring documents.

Excellent facilitation and presentation skills for individual sessions or audiences exceeding

500.

Experienced in coaching and providing performance feedback. Skilled at both developmental

and/or corrective communication resulting in clearly defined objectives and outcomes.

Managed the effectiveness of training curricula in communicating strategic business

initiatives and management development objectives through ongoing assessment and client feedback.

EMPLOYMENT HISTORY

Longs Drug Stores, Inc. 1987 – 2009

Manager of Professional Skills Development – Managed skills development and change

management programs for field and corporate employees based on operational initiatives.

Manager of Training Implementation – Directed tactical operations for company-wide

employee development, serving 24,000 employees in six states.

Manager of Special Projects – Managed a variety of high visibility, operations-based corporate

and regional projects and programs for internal and external clients.

Management Development Coordinator – Defined content, accountability standards, and

provided ongoing progress and development analysis to regional and corporate leadership.

EDUCATION

MBA – Human Resources Management – Baker College, Flint MI

In Progress – Degree Expected Spring 2010

BS – Social Sciences, Minor in Business Administration – California State University, Chico

RELEVANT TRAINING

Managing & Developing a Multi-Unit Business – American Management Association

Coaching and Leadership Development – Personnel Decisions International

Situational Leadership Workshop – Center for Leadership Studies

Effective Business Presentations – RogenSi Worldwide

Microsoft Project – New Horizons

ASSOCIATIONS

NCHRA – Northern California Human Resources Association

SHRM – Society for Human Resource Management

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