Customer Service Manager

**** ******** **. • ADDISON TOWNSHIP, MI *****

PHONE 248-***-**** • FAX 248-***-**** • E-MAIL **********@*****.***

LEON J. MORROW

OBJECTIVE

To secure a multi-faceted position within Finance that will allow me to use my Analytical, Problem

Solving and Team Building skills.

SUMMARY OF QUALIFICATIONS

Extensive background in Financial Analysis, Corporate Accounting, and Account Management.

Held positions as Senior Financial Analyst, Cost Analyst, Lease Accountant, and Portfolio Manager.

Specific experience in Product Development Finance including Budgeting, Forecasting, and Product

Cost. Strong Analytical and Communication skills. Process Driven. Able to Multi-Task. Capable

of Defining Issues, Proposing Solutions and Implementing Change. Self starter who thrives in both

Team and Individual setting.

P ROFESSIONAL EXPERIENCE

SENIOR FINANCIAL ANALYST - Chrysler LLC. Auburn Hills, MI (Jan. 08 – Nov. 08)

• Accounted for and managed Total Program Financials for new 2010 model year Ram Chassis Cab

Program. (IE: Volume, Revenue, Incentives, Margin, and NPV).

• Consolidated all Variable Cost and Investment for all areas of production: (Body in White/Exterior,

Interior, Chassis, Electrical, and Powertrain as well as the associated Assembly and Stamping

plants).

• Assisted in creation of all Vendor, ER&D and PP&L tooling project requests for Chassis Cab

Program.

• Provided Total Program Financial Metrics to top level Executive Committee for all major build

phases and funding requests.

COST/FINANCIAL ANALYST - Chrysler LLC. Auburn Hills, MI. (Aug. 05 – Dec. 07)

• Tracked Variable Cost and Investment for entire Chassis Division for all Light and Heavy Duty

Pick-Up’s, Chassis Cab trucks, as well as a Light Duty Pick Up for Nissan.

• Analyzed and approved all related engineering change notices, tooling purchase orders, source

packages and material cost management initiatives.

• Consolidated and reported out all Variable Cost and Investment Budget and Forecast figures at

monthly Cost, Weight, and Investment meetings with Program Management, Engineering Director

and Chief Engineer.

• Performed Quarterly Audit of all Vendor tooling assets for accelerated amortization analysis.

Worked in Tandem with the Corporate Product Cost group for audit of both Model Year and

Calendar Year Product Cost Study for creation of Corporate Goldbook.

• Created Business Case models for Program directed initiatives. Financial Metrics reviewed at both

Director and Executive level for implementation approval.

• Played integral role in the 2007-2008 model year launch of new Dodge Ram Chassis Cab program

as well as 2009 model year launch of new Dodge Ram Light Duty Pick Up program.

LEASE ACCOUNTANT - DaimlerChysler Financial. Farmington Hills, MI. (Mar. 03 – Jul 05)

• Performed daily and monthly reconciliations for all Lease and Retail payment activity within

Ontario, Quebec, and Calgary zone offices.

• Monitor individual project workbasket identifying and correcting all sales tax and property tax

issues throughout U.S. and Canada.

• Analyze and correct Account Audit Summary report and corresponding invalid edit exceptions.

PORTFOLIO MANAGER - DaimlerChysler Financial. Troy, MI. (Mar. 00 – Feb 03)

• Managed a portfolio of accounts 30 to 120 days past due to achieve a 97% cure rate.

• Skip trace delinquent lease and retail accounts, run credit checks, and assign delinquent accounts for

repossession.

• Worked in tandem with Senior Management to create repossession and loss budget and forecast

future loss schedule.

• Identify and resolve customer service issues.

• Identify and initiate use of Attorney services (Claim & Deliver etc..)

E DUCATION / TRAINING

• Masters of Business Administration – Finance (Walsh College, Troy MI.)

Graduate April 2010.

• Bachelors of Business Administration - Finance (Walsh College, Troy MI.)

Graduated Sept. 99.

• Strong knowledge of Microsoft Office Suite, Lotus Notes, Mainframe Systems, Change Notice

System, Material Cost Management System, Source Package Database, and SAP.

REFERENCES

• Available Upon Request.

Contact this candidate