Manager Customer Service

Samuel L Pritchett

**** ****** ****, ***** ****, Texas 78664 Mobile: 414-***-**** abnmvy@r.postjobfree.com

Product Development Manager with expertise in large scale project leadership, high-profile customer

Professional

management, and long term corporate strategy in highly technical environments.

Accomplishments

Established Product Management discipline based on Pragmatic Marketing Framework at a

maturing technology company.

Successfully launched new products, including multiple iterations of an industry leading

business-intelligence tool.

Managed diverse .NET application development teams.

"Virtual CIO" for multiple clients with revenues over $250 million annually.

Directed full life cycle implementations of complex, multi-state technical deployments.

Innovative solution provider who utilizes strong business and technical acumen to understand market

needs and develop successful products.

Researched and applied new technologies for business process improvement.

Significantly restructured corporate contract process and documentation.

Articulate communicator with keen ability to translate highly technical information to key business

decision makers.

Recognized professional with demonstrated leadership skills and proven results solving difficult issues.

Employment History 2002-

Manager, Data & Reporting

present

VCPI

Hired as an Account Manager, promoted (Feb 2006) to Supervisor, Data & Reporting.

Second promotion to Product Manager (May 2007). Third promotion to Manager,

Data & Reporting (Feb 2009).

Manage .NET application developers for over 100 active projects and regular

incident work.

Continue to manage the Product Management discipline within corporate

operations; responsible for all product lines.

Named Primary Microsoft Partnership Contact; Elevated Company to Gold

Certified status through client referrals, MCP associations, and more.

Directed full project life cycle for large-scale, multisite endeavors.

Utilize hands-on technical skills to deliver customer service above and

beyond client expectations.

Created custom business intelligence system using Cognos BI, SQL 2005

SRSS, ASP, and other tools for real-time operational metrics.

Account Executive 2001-

Alliance Medical Corporation 2002

Recruited to exclusively manage 20 accounts for 10- to 750-bed hospitals in

central/west Texas and New Mexico.

Grew territory from $175K in 2000 to $495K in 2001 to over $1m in 2002.

Achieved 122% increase in account representation in less than 3 years.

Owner 1999-

J Carr Company 2001

Represented clients including Alliance Medical Corporation, Integrated

Medical Systems and North American Science Associates, Inc., to sell and

service medical products to large hospitals in central Texas.

Provided full-spectrum Internet consultation/Website development services

to small and medium sized companies.

Manager – Web Creation and Hosting

TDS Telecom

1998-

1999

Managed pilot program to sell Website creation through 3rd -party vendor;

coordinated all aspects of project including hosting, billing and technical

support.

Developed Website marketing program that generated up to 500 new

customers in 6 months.

B.S., Psychology (Comp. Sci. & Logic Minors), University of Wisconsin-Madison

Education

Six Sigma Certified Yellow Belt

Pragmatic Marketing© Certified Product Manager

CODiE Awards Judge, 2008 – Best Software Development Solution Category

Industry

Engagements QCHF Technology Symposium – Panelist, Technology Expert

Conference Speaker – “Software Licensing: Reducing your risk in copy and paste world ”

Community Cambodia Humanitarian Efforts

Involvement

Since 2004, personally managed a program to bring computer education to rural villages in the

Siem Reap province of northwestern Cambodia. After successfully piloting two villages, an

agreement was established with a local computer school to subcontract the implement ation and

teaching efforts so multiple villages could be served simultaneously. Recent accomplishments

include updated equipment, advanced subject matter (database concepts, Photoshop, etc.) and

expansion to additional villages. In 2009, the first computer and training classes were established

at Kesararam Primary School for administrators to begin working electronically. No PCs were in

place for this 1,500 student institution, and almost all staff had no previous training.

Samuel L Pritchett

2246 Casper Cove, Round Rock, Texas 78664 Mobile: 414-***-**** abnmvy@r.postjobfree.com

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