Customer Service Representative

Rose Mary Hughes

**** ******** ***** ***** *******, Ohio 44070 abnmvx@r.postjobfree.com H 440-***-**** C 440-***-****

A vibrant, cross-cultural woman dedicated to excellence in team development to advance

synergic maturity within a globally diverse organizational culture.

Education

Master of Organizational Leadership May 2009

Regent University, Virginia Beach, Virginia,

Bachelor of Arts in International Studies April 2007

Bethel College, Mishawaka, Indiana,

Cum Laude

Dean’s List: Six semesters

Associate of Arts in Deaf Studies April 2007

Bethel College, Mishawaka, Indiana,

Employment

Computer Lab Assistant June 2007 – Present

Cuyahoga Community College, Parma, OH

Manage Student User Accounts

Troubleshoot Computer Issues

Maintain Computer Lab Classrooms

Customer Service Representative November 2008 –January 2009

Macy’s, North Olmsted, OH

Assisted customers with purchases

Met and Exceeded Sales Quotas

Consulted on Registry Purchases

Customer Service Representative May 2007 – August 2007

J C Penney, North Olmsted, OH

Assisted Customers with Purchases

Maintained a Positive Atmosphere

Facilitated Multiple Transactions

Computer Lab Assistant January 2005 – May 2007

Bethel College, Mishawaka, IN

Troubleshoot Computer Issues for the College Lab Network

Assist with Microsoft® Programs, Printers, Copiers, Scanners

Provided Peer and Adult Student Computer Assistance

Residential Assistant August 2006 – May 2007

Bethel College, Mishawaka, IN

Observed Residential Housing Conditions

Launched Campus-wide and Residential Activities

Developed Confident Relationships with Residential Section

Mailroom August 2006 – May 2007

Bethel College, Mishawaka, IN

Sorted Incoming and Internal Mail

Delivered Incoming and Collected Outgoing Mail

Posted Outgoing Mail

Volunteer

Youth Leader/Coordinator March 2009 – Present

House of Praise International, Lorain, OH

Planned/Coordinated Youth Activities

Supervised Youth Registration Team

Safeguarded Student Trust

Youth Leader April 2008 – August 2008

Metro Church South, Middleburg Heights, OH,

Formulated Group-Building Activities for Junior High Students

Facilitated Group Discussion

Safeguarded Student Trust

Prayer Watch Organizer October 2003 – May 2007

Bethel College, Mishawaka, Indiana,

Student-Organized Religious Service

Director for Four Years

Oversee Special Events and Weekly Meetings

Student Liaison to Executive Faculty

Six-Week Internship May-June 2006

Caribbean Christian Centre, Knock Patrick, Jamaica,

Administrative Assistant and Interpreter

Cross-Cultural Leadership Training

Oversaw Work Teams Activity on Campus (8-70 people)

Youth Leader June 2002 – August 2005

House of Praise International Church, Elyria, OH,

Mentored Students

Organized Events

Directed Groups

Summer Internship June 2004 – August 2004

House of Praise International Church, Elyria, OH,

Assisted in Final Coordination of Three-Day Youth Conference

Contacted Guest Speakers and Event Vendors

Organized Special Events for Groups Ranging from 50 – 120 People

Teacher’s Aide 1998 – 2003

Christian Community School, Grafton, Ohio,

Assessed Performance and Assigned Grades

Tutored Special-Needs Students

Supervised Classroom Activities during Teachers Absence

Languages

D/deaf Languages

American Sign Language (Fluent)

English Sign Language (Fluent)

Lip Reading (Basic)

Spoken Languages

English (Fluent)

Spanish (Basic)

Other

Microsoft Products: Word, Excel, Works, Word Perfect, Access, Outlook, Power Point Other: PDF,

Scanner, Copiers, Fax, ACT Test Proctor Certified, Blackboard, Angel, Math XL, COMPASS Test Administrator

Contact this candidate