Customer Service High School

Candice E. Harold

P.O. BOX ****

Cincinnati, OH *5209-0221

Tel: 678-***-****/513-***-****

E

Email: **************@***.***

OBJECTIVE: To secure a position within the training and recruiting department of a

growing global organization, which will provide an open career path tailored to fit

my skills and embrace my strengths and weaknesses.

S

Summary of Qualifications

10 years teaching/training experience

4 years experience in project management non-technical

Proficient use of MS Word, PowerPoint, Outlook and Excel

Knowledge of IEX, ACD Systems, and LAN Networking

Ability to key data at 8700 kph

Experience in Telecommunications to include: sales & service, provisioning, and

technical support

Excellent communication, interpersonal, organizational, and leadership skills

Exceptional versatility with the ability to manage multiple tasks in a pressured

environment

Dedication and drive as a hard-working individual

Professional Skills

T

TRAINING & INSTRUCTIONAL DESIGN SKILLS

Provides new hire training to employees

Conducts training classes of adults and children ranging from 1-21 students on

computer skills (the internet, MS Office), school-based curriculums (elementary and

middle/high school subjects), and on-the-job training

Conducts workshops on various topics relating to compliance adherence and

continuing education for employees

Teaches training classes for client software applications, various technical and

soft skills

D

Develops school-based curriculums for elementary and middle/high school subjects

MANAGEMENT SKILLS

Supervised staff of 30 employees performing duties such as interviewing/hiring,

scheduling and payroll

Project management of non-technical projects

Effectively communicated strategies to attain goals or tackle issues and ensured

plan execution

Maintained inventory control for technical and non-technical supplies

Delegated tasks and duties to other team members regarding opportunities for

improvement in work-related tasks and processes

C

CUSTOMER SERVICE SKILLS

Delivered excellent customer service while working with internal/external clients

on a daily basis for various new and on-going projects

Interacted with clients and utilized excellent organizational skills to arrange

implementations, upgrades/migrations,

Served as a liaison between clients and staff to resolve clients problems and

implement long and short term solutions

Employment History

Sales & Service Agent/Project Ready Trainer, Convergys Corporation, Norwood, OH

2009-Present

Customer Support Agent II, Convergys Corporation, Erlanger, KY 2008-2009

Elementary/Middle/High School Teacher, Atlanta, GA 2003-2009

Executive Consultant, DC Business Consulting, Stone Mountain, GA 2002-2008

General Manager, Aaron's Sales & Lease, Decatur, GA 2001-2003

Education

Strayer University, Lithonia, GA Graduation: 12/2009

B

Bachelors of Arts in Human Resource Management

Additional Training Courses: Train the Trainer, Situational Leadership, and Banking

Regulations and Compliance.

Contact this candidate