Customer Service Manager

Michelle Allen

Michelle

*** ********** **. *********, ** 06614 203-***-**** *********@*****.***

WORK EXPERIENCE

Art Director Synapse Group, Inc., Stamford, CT 1/04 to 11/08

• Worked closely with the team (Creative Director, Sr. Art Director and Copywriters) to concept and design a

wide range of in-store marketing collateral based on client specs, budget restraints and timelines including

P.O.P. brochures, displays, counter-mats, posters, in-store signage, buttons, incentive posters, on-receipt offers,

coupons, postcards, letters, sell sheets, and training materials

• Responsible for meeting with internal clients to discuss new projects, keeping deadlines, presenting finished

work, delivering print-ready files to production, and designing 3-D images of final art for sales presentations

• Provided direction to freelancers while working on own projects

• Led creative pieces from concept to completion very quickly with little direction

• Exceptional organization, prioritization, multi-tasking, follow-up skills, great under pressure

• Team player, pro-active, assisting other departments as needed

• Shooting Star Awards in Feb. '05 and Dec. '06. Criteria: Employee who showed marked improvement in

performance, consistently delivered high quality work, exhibited behavior deemed worthy of a personal

thank-you

• Shining Star Award in April '07. Criteria: Employee who volunteered to take on added responsibility in a pinch

that proved indispensable to end result

• Adobe Creative Suite, Photoshop, Quark, Acrobat, Illustrator, PowerPoint, In-Design, Media Bank

Freelancer M. Crews and Company, Westport, CT 8/03 to 12/03

• Added and removed logos for website and client presentations, color corrected products

• Maintained website based on inventory and product specifications

Assistant Creative Services Manager Prime Resources, Bridgeport, CT 5/98 to 7/03

• Worked with Creative Services Manager on catalogs, promotions, package design

• Color corrected images, photo re-touched, removed and added logos

• Created web-ready images: buttons, banners, logos

• Business cards, notepads, letterhead, line drawings for instruction sheets, labels, sample cards, sell sheets

• Reviewed printer's proofs, attended press approvals and directed photo shoots

Other

Customer Service Representative AAA Travel, Westport, CT 6/97 to 5/98

Public Relations Director Direct Buy, Norwalk, CT 12/95 to 6/97

• Trained employees on phone scripts, positive attitude, and conducted 50 minute presentations once/week

Personnel Coordinator Dunhill Temporaries, Fairfield, CT 4/95 to 12/95

• Interviewed and placed temporaries in appropriate jobs; Met with clients to generate new business

Intern Promar, Norwalk, CT Spring 1993

• Involved in all aspects of the advertising agency, especially how the creative department worked

EDUCATION

Southern CT State University B.S.: Corporate Communication, Concentration: Graphic Design 1/95

Extra

• Write books, type-set, paginate, illustrate, self-publish, print, market, store, distribute, invoice, and manage all

aspects of my book publishing business started in 2002

Online Portfolio: http://mallendesign.homestead.com

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