Customer Service Design

WILLIAM J. KOONTZ

** ******** ****, ********, *********** 06798

PH: 203-***-**** (Mailbox #3) – Direct E-mail: ************@*****.*** - Website: WWW.WILLIAMJKOONTZ.COM

OB J EC TIV E:

Art Director/Designer

C OM PUTER SKIL L S:

Extensive Knowledge Of PC (XP & Vista) & MAC Platforms -

Adobe Illustrator CS4 (PC & MAC) - Adobe Photoshop CS4 (PC & MAC) - Freehand 10 (PC & MAC) - Quark Xpress 7.0 (PC & MAC) - Adobe Indesign CS4 (PC & MAC)

Microsoft Word 2007 (PC & MAC) - Microsoft Powerpoint 2007 (PC & MAC) – Microsoft Visio 2007 (PC) - Microsoft Excel 2007 (PC & MAC)

Adobe Dreamweaver CS4 (PC & MAC) - Adobe Flash CS4 (PC & MAC) - Adobe Fireworks CS4 (PC & MAC) - Apple Final Cut Pro (MAC) - Appl e Motion 3 (MAC)

Apple Live Type (M AC) - Adobe Acrobat 9.0 (PC & MAC) - Adobe Go Live! Cyber Studio (M AC) - Adobe Page Mill (MAC)

W EB -B A SED C OD ING:

- Hypertext Mark-Up Language and Cascading Style Sheets

- Generalized Familiarity With Actionscript 3 via/Flash CS3 & Javascript

PHOT OGR A P HY SKIL L S:

- Photo Re-touching Skills In Photoshop CS4 (PC & MAC) (Skin Tone, Shadow & Lighting, Special Effects)

- Digital Photography (Both Studio Lighting & Digital Manipulation) - Portfolio Work For Models, Actors And Actresses (1995-Present)

Cannon Rebel - EOS Rebel XS/1000D (10.1 MPX) & Sony HQX CyberShot (8.0 MPX)

- Theatrical Promotional Photography Warner Theater – Torrington, CT (2006-Present)

ED UC A TIO N:

• Paier College Of Art - Hamden, CT

1995 Graduated - Four Year BFA Degree – 1991-1995 Major: Graphic Design

Emphasis On Graphic Design For The Corporate Setting - Logos, Advertising Layout, Advertising Campaigns

• Eli Whitney Vocational Technical School - Hamden, CT

1991 Graduated - Four Year Program – 1987-1991 Major: Graphic Communications:

Emphasis On The Operation Of Printing Press & The Production Of Collateral Materials

• Naugatuck Valley Technical College - Waterbury, CT

2009 Microsoft Office - Certificate Program

2000 Photography - Certificate Program

1999 E-Commerce - Certificate Program - Marketing On The Internet

1998 Web Page Design - Certificate Program

• Yale University/Yale School Of Art – New Haven, CT

2009 Interactive Design: World Wide Web Program/Summer Session (Ruby)

• New Horizons Computer Training Center - Trumbull, CT

2009 Dreamweaver, HTML, CSS, Javascript, Flash, Photoshop CS3 for the Internet, Quark, Indesign, MS Word, MS Powerpoint, MS Visio, MS Expression

• Housatonic Community College - Bridgeport, CT

2009 Adobe Indesign Program

• Middlesex Community College - Middletown, CT

2008 Web Page Design - Certificate Program

• Gateway Community College – North Haven, CT

2009 Web Page Design - Certificate Program – Dreameaver, HTML Coding, Flash, Fireworks, Acrobat

• Manchester Community College - Manchester, CT

2009 Dreamweaver, Indesign, MS Expression, MS Sharepoint Designer

• Media Arts Center (M.A.C.) – Orange, CT

2008/2009 Apple Final Cut Pro & Web Graphics w/Adobe Photoshop CS3

A D D ITIONA L C L A SSES/ SEM INA R S:

2009 WIN-TV/Public Access – South Windsor, CT: Final Cut Pro Program

2009/2008 Litchfield County Continuing Education – Litchfield, CT: Adobe Indesign & Powerpoint Programs

2008 Seminar: Mastering Adobe Dreamweaver – Hartford, CT: Skillpath Seminars

1999 Seminar: Essentials Of Effective Web Site Development And Design – Hartford, CT: Rockhurst College Seminars

1996 Creative Arts Workshop – New Haven, CT: Graphic Design Program

EX PER IENC E :

• AT&T Advertising And Publishing - New Haven, CT (1999-2008) - Graphic Designer/Publishing Artist

Design Advertising/Ad Layout For Customers Of AT&T Yellow Pages, Photoshop Retouching And Logo Creation. Design Promotional Sales Materials,

Interact Directly With Ad Copy Editors, Sales And Sales Support Assistants. Extensive Customer Service Skills Both In-House A nd Out. Qualify Potential Advertisers

And Promote AT&T Products And Services. • Award/CEO: 2007 Above & Beyond Award In AT&T Publishing.

• Zackin Publications - Waterbury, CT (1997-1999) – Graphic Designer/Publishing Artist

Design Print And Web Ads, Revise And Maintain Web Pages, D esign Magazine Covers And Other In House Promotional Materials.

Co-ordination And Assembling Of Ads, Text Layout For Five Publications, Collection Of All Pertinent Data To Disk For Final Print Output w/Quebecor.

Oversee All Reprint Orders From Initial Order To Printed Piece.

• Design Communications Inc. - Milford, CT (1996-1997) - Account Executive

Research & Qualify Potential Business, Secure New Clients, Lead Generation Through Extensive Telemarketing Support,

Handling Of Literature Requests, Database Management.

• Powers Inc. - West Haven, CT (1995-1996) - Graphic Designer

Illustrations And Design For T-Shirts, Procedure For Silkscreen.

Samples of design and photography work available on request.

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