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Manager Customer Service

Location:
Archer, FL, 32618
Posted:
March 09, 2010

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Resume:

RUTH F. DENTON

***** ** *** ****** ****** FL ****8

352-***-****

OBJECTIVE: A position utilizing my food science technical, quality and management background

SKILLS

Experience with regulated environment requirements (FDA, USDA, QA/QC, HACCP, etc.)

Customer service oriented, goal oriented with excellent management and organizational skills

Working knowledge of food safety and regulations, sanitation and standards, compliance

Able to work independently, with a focus on quality and accuracy

Detail-oriented team builder/team player, working to meet internal and external customer needs

Excellent communication skills, oral and written

Background includes facility and personnel management; teaching certification

Computer skills, proficient in business-related technologies

EDUCATION

B.S. Food Science, University of Florida

Certificate, Introduction to Industrial Biotechnology: Working in a Regulated Environment, UF/CERHB

Banner Center Short Course, 2009

Certificate, The Biotechnician Training Program, UF/CERHB Banner Center Biotechnology, 2009

Santa Fe College, 2008, Teacher Certification (Mid-Grades Integrated Curriculum, Math 5-9)

EXPERIENCE

US Census Bureau, Crew Leader 2009

Trained and supervised 22-member crew; widely diverse group (age 20-85) mapping district on

hand-held computers; responsible for workflow to project completion while meeting quality

parameters. Finished ahead of schedule.

Chr. Hansen, Inc. 1992-2008

Technical Sales Specialist (2006-2008)

Initiated sales calls; organized and directed product presentations; managed customer projects for

$15MM key account. Awarded CH Sales/Support Award; recognized for superior performance.

Manager, Seasonings Development/Applications, Gainesville, FL (1999-2006)

Managed technical staff (7-11) of food technologists; managed development facility (admin offices,

labs), including budget, hiring and firing, staff development, facility operation, etc. Liaison with

regulatory: FDA and USDA requirements for labeling. Liaison with sales to drive/prioritize

customer projects; involved in customer presentations; maintained high degree of customer

contact.

Manager, Technical Services (QA/QC, R&D), Diversitech, Gainesville, FL (1997-98)

Managed technical staff (12-15) in 4 production locations (FL, WI, KS, CA), standardized GMPs

and processes, participating and driving projects establishing SOPs, consolidation practices,

product codes, formula systems.

Operations Manager, Liquid Seasonings, Diversitech, Gainesville, FL (1993-1997)

Coordinated production of liquid seasoning blends, including formula scale-up and maintenance,

scheduling, inventory, shipping including Hazmat, certifications (Kosher, safety, etc.), and other

production activities (purchasing, QA/QC). Set up HACCP program, QC lab, lab safety

program/training, performed QC analyses. Developed background in USDA/FDA requirements,

labeling, traceability, regulatory requirements.

ABC Research Corporation, Project Leader, Product Development, Gainesville, FL. Involved in

product duplications, sensory evaluation, ingredient and process evaluations, emphasis on meat

products/ingredients.



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