Manager Engineer
Resume:
HAMSA MURUGESAN
***** ******** ***** • Frisco, Texas 75035
214-***-**** (home) • 425-***-**** (mobile) • *********@*******.***
PROGRAM MANAGER & SCRUM MASTER
Results-focused leader and MBA with 13 years experience driving turnkey product development for some of
the world’s leading technology corporations. Certified Scrum Master and Project Management Professional
(PMP) adept at applying all facets of Scrum and Agile methodologies to effectively manage multiple
concurrent projects and deliver maximum return on investment in rapidly changing and innovative
development environments. Team builder skilled at leading the efforts of multi-disciplinary groups and known
for a strong commitment to instilling process best practices with a focus on ongoing training, coaching, and
staff development. Areas of expertise:
Scrum • Agile Methodologies • Program Management • Web-Based Development
Sprints: Planning, Execution, Review • Software Development Life Cycle (SDLC) • Process Design
Documentation • Reporting • Product Demonstrations • Stakeholder Management • Communication
Business Development • Team Building • Mentoring • Training • Managerial Leadership
PROFESSIONAL EXPERIENCE
NORTEL NETWORKS, Richardson, Texas • 2007-2009
Leading global telecommunications infrastructure corporation.
Product Line Manager, Enterprise Solutions Division
Directed a 25-member Scrum team in the management of all requirements for Nortel’s Agile Communication
Environment (ACE) software product based on SOA technology. Ensured the strategic alignment of the ACE
product with a unified communications partnership agreement with Microsoft. Additionally contributed to the
product’s business development efforts, managing up to 30 global and Fortune 1000 accounts from initial
client relationship building and requirements gathering through solutions development, presentation, and
fulfillment.
• Built an estimated $3M revenue pipeline by presenting product demonstrations to key decision makers
and by effectively aligning customer requirements with product benefits.
• Selected to represent the ACE product at a variety of major industry trade shows.
• Provided product development expertise to the ACE product’s marketing strategy by proactively
initiating a competitive marketing analysis and by contributing to the creation of numerous marketing
materials.
• Served as a Scrum coach and as a product owner, building and maintaining the product backlog in a
Scrum-of-Scrum environment of more than 5 Scrum teams.
MICROSOFT CORPORATION, Redmond, Washington • 1999-2007
Multinational computer technology corporation specializing in software products for computing devices.
Program Manager (2002-2007)
Promoted to lead an internationally dispersed team of US-based developers and China-based testers, driving
end-to-end project life cycles focused on the development of training and productivity tools. Executed more
than 20 continuous Sprints in Scrum Master and Scrum Coach roles. Oversaw all Sprint planning, daily stand-
up meetings, Sprint reviews, and retrospectives as well as creating Scrum artifacts such as Sprint and product
backlogs and Sprint burn downs.
Resume
HAMSA MURUGESAN • Page 2 • *********@*******.***
MICROSOFT CORPORATION (continued)
• Established an effective, multi-disciplinary Scrum team, introducing the methodology to the team and
mentoring each team member in the system’s tools, products, and principles.
• Built a highly functional, widely in-demand Scrum product with .Net and Ajax technologies, securing
the offering’s adoption across more than 150 top line Microsoft teams and generating such a positive
internal response as to create an external demand for the internal product’s public release.
• Successfully launched the “eScrum” product as a freeware offering to MSDN customers.
• Developed and presented a team training program for more than 500 participants.
• Overcame a challenging language barrier between the Chinese and US team members, enabling
strong collaboration by implementing a wiki page, weekly teleconferences, daily email project summaries,
and ongoing IM communication.
Software Development Engineer & Tester (2000-2002)
Served as the chief subject matter expert in testing the backend database functions for the MSNIA division,
including functions relating to dial-up and broadband service, “poptimization,” business continuity programs,
and legacy applications migration.
• Managed the complete product life cycle of the MSN Internet Access (MSNIA) division’s
“poptimization” service, serving as the offering’s technical lead while driving the long-term service
roadmap.
• Played a key role in bringing MSN’s broadband service to market, receiving senior-level management
recognition for collaborating with national telecommunications companies such as SBC, Verizon, and
AT&T in aligning front-end service with back-end support.
• Drove the successful migration and validation of 700K broadband customers to a subscription
platform.
• Cut test times 30% by developing testing tools using ASP, C#, ASP.Net, and SQL.
• Streamlined operations and service delivery by architecting extensive automation capabilities for
MSN’s backend components.
ADDITIONAL EXPERIENCE
• MICROSOFT CORPORATION, Redmond, Washington: Contract Engineer, Client Soft
• SRA SYSTEMS INDIA, CMMI LEVEL 3 COMPANY, India: Analyst Programmer
• GEM EQUIPMENTS LIMITED, India: Software Developer
EDUCATION & CERTIFICATIONS
Master of Business Administration
City University of Seattle, Bellevue, Washington
Master of Computer Applications
Bachelor of Commerce
University of Madras, Chennai, India
Certified Project Management Professional (PMP) • Certified Scrum Master (CSM)
TECHNICAL EXPERTISE
Resume
SQL Server • MS Office • MS Project • Visio • XML • UML • Linux • Windows
Agile Methodologies: Scrum, Pair Programming, Test-Driven Development
Resume
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