Customer Service Sales
Resume:
Aisha C. Wrighter
Decatur, GA 30034
*************@*****.***
CAREER OBJECTIVE
Desire a long term career with Flagstar Bank as an Assistant Branch Manager so that I may,
maximize my management skills, quality assurance and sales experience. Also utilize
interpersonal and communication skills.
EDUCATION
The Art Institute of Atlanta Atlanta, GA
Bachelor of Arts, Digital Film & Audio Production/2008
Kennesaw State University Kennesaw, GA
Bachelor of Science, Communication/Media Studies May 2006
GAMLS Training institute Marietta, GA
Real Estate Sales: Finance, Terms & Concepts, Contracts, 2006
EXPERIENCE HIGHLIGHTS
05/06-07/07 Regions Bank
Teller Supervisor Marietta, GA
• Assign & control activities of tellers in high volume multi-teller environment
• Ensure an economical quantity of cash is in vault and teller stations
• Investigates and reports overages and shortages in accordance with internal procedures.
• Supervise branch proof, teller recap, and reporting.
• Approve checks for payment in excess of teller limits with specified authority
• Ensure compliance with bank policies and procedures
• Work with branch sales manager to ensure adequate staffing and teller training.
07/04-12/05 National Bank of Commerce Atlanta, GA
Financial Service Representative
• Process all financial account transactions and maintain accurate transaction records.
• Explain, promote, refer and sell bank products such as personal and commercial accounts, residential
lending, small business lending checking, savings, CDs, IRAs, credit cards, personal line of credit,
home equity loans and mortgage referrals.
• Accept and process deposits, payments, checks for cashing according to established procedures
• Prepare routine correspondence, process account changes, research and resolve account related problems.
• Receive and verify wires, daily monitoring of CD interest rates, checks from official to travelers
• Consistently exceed individual goals contributing to branch goals.
• Call nights; obtain at least one loan application and mortgage referral
• Outside sales to generate new business accounts.
06/03-07/04 Washington Mutual Bank Marietta, GA
Personal Financial Representative
• Sell and service all deposit products, checking, savings, personal and business accounts as well as
trust accounts.
• Regularly call existing clients and outside prospects to develop and maintain business relationships.
• Marketing and outside sales to generate new business.
• Primary focus on recruiting small business accounts and maintains files.
• ATM custodian.
Aisha C. Wrighter
06/00-07/01 HSBC Bank Buffalo, NY
Telephone Banking Representative 1
• Answer inbound calls handling balances, calculating interest/late fees and requesting legal documents.
• Resolve customer concerns, process loan applications, credit card servicing.
• Perform special projects as assigned.
• Light bookkeeping; general ledger month-end close, journal entries, solid debits/credits financial
statement preparations.
• Unlock and reset ATM cards
TECHNICAL SUMMARY
PowerPoint Presentation, MS Office 07 Dreamweaver, Windows XP, QuickBooks, Peachtree
Adobe Acrobat, Adobe Illustrator, Adobe Photoshop, InDesign
OVERVIEW
• Strong communication skills oral and creative writing
• Extensive sales experience and financial service
• Excellent management skills and customer service, combined with good problem solving skills
• Handle multitude of task and very organized
• Detailed and task oriented
• Notary Public
Additional Experience
10/02-04/03 Blockbuster Marietta, GA
Store Manager
• Assist store manager in store operations; maximize sale and profitability, marketing execution.
• Process shipments and inventory control.
• Train staff in sales, merchandising, inventory, loss prevention, customer service and presentation.
• Supervise a staff of 6 assign duties, coach team leaders and customer service reps.
• Conduct weekly meetings on loss prevention, risk management and store goals.
09/99-05/02 McDonald’s Restaurant Atlanta, GA
Assistant Store Manager: (08/00 – 05/02)
• Supervise staff of 15.
• Training of staff in areas such as: sales, cash register, loss prevention, customer service.
• Daily food inspections, shift reports.
• Maintain store records; perform balance sheet reconciliations and analyzing for cost effective planning.
• Maintain fast paste customer service and cash management.
• Scheduling of employees, preparing employees daily and weekly sales goals.
• Monitor shipment and inventory control.
• Achieve store goals consistently.
Contact this candidate