Sales Customer Service

Daniel Yoo

*** ****** ****** *******, ******* ***80 205-***-**** 708-***-****

*********@*******.***

EXECUTIVE MANAGEMENT: ANALYTICAL CHEMISTRY

Automobile Coatings, Pharmaceuticals, Chemistry, Biology

OVERVIEW

Disciplined professional Chemist with extensive Management and Business expertise in

Profit/Loss Management, Business Operations, Business Development, Sales and Marketing.

Solid Technical/Analytical skills, excellent Chemist. Strong record of increased revenue and

improved profitability. Resolving cultural conflicts between Korean and U.S companies.

Verbal and written translation.

PROFESSIONAL QUALIFICATIONS

Decision Making Negotiation

Profit and Loss Revenue Forecasting

Relationship Management Training and Retention

Business Development Business Plan Development

Profitability Improvement Market Research

Sales Analysis Bilingual

ACCOMPLISHMENTS

• Developed a new time-saving analytical method for a chemical process using High

Performance Liquid Chromatography (HPLC).

• Increased revenue by 80% in seven month period while maintaining margins.

• Used Market Analysis to develop new product ordering procedures and guidelines.

• Defended a business claim and prevented future financial damages.

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Daniel Yoo Page 2

EDUCATION

Bachelor of Science: Chemistry Major, Mathematics Minor

University of Alabama, Tuscaloosa, Alabama, 2002

CAREER PROGRESSION

NB COATINGS/NIPPON PAINT CO. – LANSING, IL (2008 PRESENT)

TO

(The leader in North American plastic automotive coatings)

Technical Service and Sales Representative

Position Overview: Maintain sales customer retention by making presentations to existing

customers regarding additional business services. Strengthen and improve business

relationships by interacting with all levels of customers. Research the automotive coating

industry and its trends worldwide. Provide basic analytical chemistry services. Investigate

and determine competitors’ strategies toward automotive related companies and observe price

competition. Function as verbal bilingual translator for meetings between NB Coatings and

Korean automotive related companies’ personnel, and translate all Korean/English

documents. Defend a business claim and prevent future financial damage to NB Coatings.

Monitor customer production lines to resolve application failures.

TAEMEN LLC. – BIRMINGHAM, AL (2007 2008)

TO

(A small business leader within the beauty supply market.)

Consultant

Position Overview: Interacted at executive level, provided direction and strategic guidance.

Responsible for development of Business Plan, design of Merchandising format, Pricing

formulas, and product ordering procedures and guidelines. Conducted market research regarding

customer spending patterns, seasonal products and competitor pricing. Developed organization

wide inventory system to track and manage products from receiving through customer purchase.

Implemented guidelines for maximizing profits. Provided ongoing management and support of

HR functions to include recruitment, screening, training and orientation of new hires.

Responsible for Employee Education and Professional Development.

JC IMPERIAL LLC– BIRMINGHAM, AL (2002 2007)

TO

(A small chain providing specialty consumer goods at both retail and wholesale.)

Manager

Position Overview: Motivated and managed a sales team. Implemented best practices in areas

of sales and marketing. Responsible for customer service, relationship management, account

management, sales and marketing. Managed stock levels and made key decisions about stock

control. Analyzed sales revenue and forecasted future sales volume to maximize profits.

Analyzed and interpreted market trends to facilitate planning.

CIBA SPECIALTY CHEMICALS – MCINTOSH, AL (2000 2001)

TO

(A leading global company that produces specialty effects for its customers’ products.)

Analytical Chemist

Position Overview: Developed a new time-saving analytical method for a chemical process

using High Performance Liquid Chromatography (HPLC). Analyzed Biological Oxygen

Demand (BOD) for environmental daily samples. Monitored environmental samples,

checked pH and conductivity and analyzed chlorine. Analyzed daily manufacturing of dye

samples to determine substandard product and maintain quality control. Used High

Performance Liquid Chromatography (HPLC), Gas Chromatography (GC), and Atomic

Absorption Spectroscopy (AAS).

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