Customer Service Sales
Resume:
JAMES S. STENDLER Wauwatosa, Wisconsin 53226
*********@*******.***
Summary of Experience
Business Professional with over 10 years of project management, process improvement, and data analysis
experience. Extensive background in value-stream optimization, cost and inventory reduction, and customer
service metrics. Skilled in planning, cross functional teambuilding, change implementation, forecasting,
scheduling, and training.
2007 to Dresser Waukesha, Waukesha, Wisconsin
2009 A $450 million subsidiary of Dresser Corporation, producing natural gas powered engines.
Master Scheduler: Responsible for managing all aspects of MRP forecasting, scheduling,
and customer delivery for 1300 custom-configured products including metrics reporting,
revenue estimates, new order bookings, and customer quotes. Acted as liaison between
Manufacturing, Customer Service, and Marketing.
• Led operations portion of Sales and Operations Process (S&OP), reviewed and analyzed
sales plan, created action plans, integrated detailed planning function with strategic plan.
Result: Streamlined process, reduced errors, and minimized implementation time.
• Established forecasting and scheduling processes for new Oracle ERP implementation.
Result: Smoothed transition between systems with zero downtime and improved
customer order acknowledgement time by 75%.
• Controlled planning bills of material. Result: Reduced number of models forecasted by
76%. Decreased the number of incorrectly forecasted components by 9%.
• Designed order replenishment plan for largest customer. Result: Improved lead-time for
by 66% and raised on time delivery by 40%, minimizing costly shipping charges.
• Scheduled 2 new product launches. Result: Delivered units to market within budget
leading to increase of 55% in second year of production.
• Led WIP physical inventory count. Result: Reduced time consumed by 4 hours.
• Mentored colleague on Operations and Master Scheduling. Result: Provided trained
back-up with cross functional abilities, and aided professional development growth.
• Managed finished goods inventory. Result: Achieved 40% reduction in 4 months.
2003 to Rockwell Automation, Mequon, Wisconsin
2006 A Fortune 500 manufacturer of automation equipment.
Production Control Analyst: Responsible for managing day-to-day material needs,
inventory and delivery for 7 production lines.
• Created methods to manage demand variation in circuit board lines and designed
new reporting tools to provide workload visibility. Result: Reduced variation by 35%.
Resume of JAMES S. STENDLER Page 2
• Redesigned production lot size program. Result: Achieved savings of $245,000.
• Managed inventory and data supporting a $3.1 million production line integration and
transfer to new facility. Result: Improved throughput efficiency, reduced labor costs, and
increased service and delivery levels.
• Led team that documented and standardized implementation procedures on
engineering paperwork, and sold management on recommendations.
Result: Streamlined part transitions, lowered scrap, and reduced delays.
• Developed and facilitated new Planner Training Program including creation of
procedures, preparation of materials, and training. Result: Provided standardized,
complete orientation for new hire performance in less time with improved support.
2003 Lamplight Farms, Menomonee Falls, Wisconsin
A consumer-products division of W.C. Bradley Co., distributing candles and outdoor lighting.
Traffic Analyst: Responsible for scheduling and coordinating outbound distribution center
shipments.
• Selected carriers and interfaced with customers’ logistics groups for timely delivery.
1997 to Textron Turf Care, Racine, Wisconsin
2000 A division of a Fortune 250 company, producing commercial-grade turf-care equipment.
Parts Planning Analyst: Responsible for forecasting and managing spare parts
inventory.
• Led Kaizen project to improve work flow. Result: Saved $100,000.
• Used statistical forecasting software to predict future demand. Result: Minimized
shortages and reduced inventory levels in the warehouse by 15%.
Education: MBA – Focus in Operations, Purdue University, West Lafayette, Indiana, 2002
BBA – Focus in Distribution, Marketing and International Business, University of Wisconsin,
Madison, Wisconsin, 1996
Professional
Certifications
and Training: APICS Certification – CPIM 1999
Knowledge of Oracle ERP and Mainframe applications, FOCUS, MS Office, Statistical
forecasting methods.
Trainer and mentor, both in work experience and as Operations TA at master level.
Contact this candidate