Engineer Customer Service

Murali Das

** ********** *****, *******, ** *****, *****@*******.***, 610-***-****

LinkedIn Profile @ http://www.linkedin.com/in/muralidas

Experienced Network Architect with expertise in Routing and Switching in multi-

vendor environment, Network performance and security audits, internal and external

communication, Pre-sales and Project Management.

SUMMARY OF QUALIFICATIONS

• Network Architect: Over 10 years of design/deployment/project management

experience developing fault tolerant Mission-Critical LAN/WAN Backbones for

Fortune 1000 Companies and the Educational/Medical Communities. Designed

routed and switched networks with thousand of nodes in North America utilizing

Nortel/Bay Networks and Cisco Systems.

• Local Area Network (LAN)/Wireless LAN Topology Experience: Quality of

Service (QoS) enabled 10M/100M/1G/10G Ethernet (L2-L7 Switched) and

Secure Wireless LAN 802.11a/b/g Topologies.

• Wide Area Network (WAN) Topology Solution Experience: Virtual Private

Networking (VPN), Ethernet, DSL, Cable, PPP, Frame Relay, ISDN and Analog

Dial-Up.

• LAN/WAN Protocol Solution Experience: Expert Designer of TCP/IP

(RIP1/RIP2/OSPF/BGP/Multicast Routing) Methodologies.

• Applications: Microsoft Office Suite of Products, Unified Messaging, MS Visio,

MS Outlook, Microsoft Project

PROFESSIONAL EXPERIENCE

Network Architect 2000 - Present

Nortel Maywood, NJ

Nortel is a global leader providing communications network solutions to the carriers,

enterprises, governments, and government related entities.

• Designed and implemented projects for Universities, Hospitals, financial

institutions and School Districts.

• Assisted in defining services and quotes for prospective projects.

• Conducted pre-sales consultations on technical solutions and knowledge transfer.

• Assisted Sales Engineering with RFP efforts and solution presentations.

• Recognized as one of Nortel Networks Top Talent Employees.

• Established working relationship with other vendors and service providers such as

Cisco, Juniper, Checkpoint, Microsoft, Verizon, AT&T to assist customer integrate

custom solutions within their network including unified communication.

Cisco Consultant 1998-2000

Verso Technologies (formerly Eltrax Systems) Reading, PA

Verso Technologies provides communications network solutions to the carriers, enterprises,

governments, and government related entities in the United States.

• Designed and implemented campus wide networks for Universities and Hospitals

and financial institutions.

• Performed Network performance audits and recommendation for Customer

Networks.

• Mentored junior engineers and Customers on Nortel Networks and Cisco Systems

products.

Senior Customer Service Engineer 1996-1998

Datacraft RPG Mumbai, India

Datacraft is the leading independent IT services and solutions company in Asia Pacific.

• Managed structured cabling project and network implementation for multi campus

networks.

• Participated as implementation team member for installing video and voice

conferencing over satellite between office and factory location for Reliance using

Cisco, NET IDX, Polycom products.

• Received Company appreciation award for exemplary effort for managing and

successfully implementing a multi-million rupees project.

• Mentored junior engineers and conducted technical knowledge session for

Customers on Cisco Systems products

Customer Support Engineer 1994-1996

Zenith Computers Mumbai, India

Zenith Computers is one of the leading PC companies and also a pioneer to bring

networking into India in partnership with Novell.

• Resident Engineer for administration of Novell Servers at Citibank, Hindustan

Lever Limited.

• Promoted to All India Technical Support Group, assisting field engineers on Novell

Netware implementation project.

• Represented organization at NASSCOM 95 for the SUPERNET Group displaying

network solutions from Micom, Cabletron, Novell.

EDUCATION AND TRAINING

BACHELOR OF ELECTRONICS ENGINEERING 1990-1994

University Of Pune Pune, India

PROFESSIONAL EDUCATION

• Certified Information System Security Professional (CISSP)

• Microsoft Certified System Engineer (MCSE)

• Cisco Certified Network Professional (CCNP)

• Technology Specialist, Office Live Communication Server

• Check Point Certified Security Administrator (CCSA)

• Nortel Networks Certified Design Expert (NNCDE)

• Nortel Networks Alteon Certified Engineer (ACE)

• Cisco Certified Internetworking Expert (CCIE – R&S) Written passed,

lab exam prep in progress.

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