Customer Service Quality Assurance

Stephen Camper

**** ***** ******, ** • Skokie, IL 60077 • 847-***-****

*******@*************.*** • www.stephencamper.com/portfolio/

Talented, dependable freelance Front-end Web Developer

(HTML/CSS/Flash) seeking short-term projects

SUMMARY OF QUALIFICATIONS

Over sixteen years professional experience – as a front-end web developer, web designer, and graphic artist.

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Resourceful, with a strong attention to detail and accuracy, and a talent for working quickly under pressure.

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Proven ability to effectively meet deadlines within time and budget constraints.

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Able to handle multiple projects with little direction and supervision.

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Possess strong production and organizational skills.

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Excellent communication and interpersonal skills, and a high work ethic.

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A strong visual eye, along with a thorough understanding of how typography, layout, and color impact design.

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TECHNICAL KNOWLEDGE

ActionScript 2.0 and 3.0 Flash CS3 and CS4 QuarkXPress

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BBEdit HomeSite Subversion

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Content Management HTML (hand-coded) Word

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Systems (various) Illustrator XHTML

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CSS

• ImageReady XML

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Dreamweaver

• JavaScript

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Excel PC/Windows

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Outlook

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Fireworks Mac/Apple

Photoshop

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PROFESSIONAL EXPERIENCE

Various Companies, Chicago, IL/Atlanta, GA 1999 – 2004, 2008 – present

Web Developer (Freelance/Contractor)

Work with various companies providing front-end web development (based on client-designed layouts),

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Flash/ActionScript programming (development and design), CMS tasks, and graphics production.

Counsel clients on web development tools, usability issues, and website maintenance.

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Clients include: Best Buy (Canada), (Chicago) ESW Partners, Jockey International, Inc., Leap ‘N Lizards,

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Loyola Medicine, Stuart Design, Anixter, National Marine Manufacturers Association; (Atlanta) CNN-Sports

Illustrated, Cox News, Centers for Disease Control, Ketchum, Turner Online, The Weather Channel.

Premier Farnell, Chicago, IL 2004 – 2008

Web Content Developer/US Web Support Lead

Handled GUI development, maintenance, and support for global company e-commerce websites.

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Managed workload assignments for US production support team, leading to clear direction, and consistent

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response times regarding customer issues.

Acted as a technical point of contact for various business teams regarding production support.

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Assisted with quality assurance testing by troubleshooting issues on multiple platforms, resulting in fewer

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online functionality errors, and better customer relations.

Provided various internal teams with standard operating procedures and status reports regarding application

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development and production support, preventing delayed reactions to customer service problems.

Lead appropriate meetings with various business teams regarding support issue prioritization, business team

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needs and requirements, support ticket status reporting, and UAT testing.

Macquarium Intelligent Communications, Atlanta, GA 2000 – 2001

Technical Web Designer

Designed and built prototypes, visual layouts, and user interfaces.

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Worked closely with senior executives to conceptualize, design, and launch Internet/Intranet sites.

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Participated in creative meetings, brainstorming sessions, and other team activities in determining improved

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methods for meeting client objectives.

The Atlanta Journal-Constitution, Atlanta, GA 1993 – 1999

Senior Graphic Artist

Produced clearly understood informational graphics, maps, and illustrations for daily newspaper, meeting

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deadlines for daily and breaking news items.

Handled day-to-day work-related problems, particularly troubleshooting software-related issues.

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Provided software training for graphics team, leading to fewer print errors and computer-related issues.

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EDUCATION

Associates Degree, Visual Communications (1992)

The Art Institute of Atlanta, Atlanta, GA

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