Sales Quality Assurance

CLAUDIA MARTINEZ

WELL-ROUNDED ADMINISTRATIVE AND OPERATIONS SUPPORT PROFESSIONAL

Telephone: 772-***-**** Email: *************@*****.***

**** **** ******* ***** **** Palm Beach, Florida 33414

OBJECTIVE

I am seeking an administrative or operations support role with an organization in Palm Beach or Northern Broward

County areas that will allow me to fully utilize my communication, organizational, and problem solving skills.

SUMMARY OF QUALIFICATIONS

I am a skillful and dedicated professional with extensive experience in the support of daily operational functions.

Detail-oriented and highly focused in the support of complex, deadline-driven assignments; able to identify

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goals and priorities and resolve issues in initial stages

Solutions-oriented with a proven track record of accurately completing research, reporting, information

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management, marketing, and supporting business development efforts

Adept at developing and maintaining detailed administrative and procedural processes that reduce

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redundancy, improve accuracy and efficiency to achieve organizational objectives

Productive and efficient work habits without supervision

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Demonstrated capacity to provide comprehensive support to executive-level staff

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Well-rounded background in sales, marketing, customer service, quality assurance and general accounting

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practices

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Publisher, FrontPage, QuickBooks,

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Peachtree and ACT! for Workgroups (CRM)

Fluent in Portuguese language

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PROFESSIONAL EXPERIENCE

– Charlotte, North Carolina 2006 to 2008

DITCH WITCH OF THE CAROLINAS

Sales and Marketing Coordinator

Provided administrative support to sales, marketing, and finance departments of leading earthmoving equipment

dealership.

• Prepared finance quotes, sales orders, title transfers and bank documentation related to equipment sales

• Analyzed weekly sales call reports to ensure prompt customer follow-up

• Supported marketing efforts by coordinating corporate meetings and trade show events, monitoring

manufacturer promotions, producing marketing materials such as literature, mailers, newsletters and

magazine advertisements

• Developed and maintained company website

• Served as database administrator for CRM software

ACCOMPLISHMENTS

• Implemented the use of customer relationship management software (CRM) and developed a training

program for the sales organization that contributed to a $20K cost savings

• Created promotional materials in-house and developed company websites eliminating creative design

expenses

CLAUDIA MARTINEZ

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CLINICAL DIAGNOSTIC SOLUTIONS, INC. – Plantation, Florida 2000 to 2006

Business Manager

Managed business processes for Customer Operations and Purchasing departments while providing assistance to sales

organization and supporting marketing efforts for in-vitro diagnostics manufacturer.

• Managed office staff of 4 persons and supervised daily functions of accounts payable, accounts receivable,

purchasing and customer order entry (domestic and international)

• Assisted in the coordination of routine inventory cycle counts, maintained accurate inventory levels in

electronic management systems for raw materials and finished goods

• Prepared financial reports, monthly bank reconciliations and commission payouts

• Supported Vice President of Sales and Marketing with the preparation of presentations and advertisements,

monitoring of sales promotions, creation and maintenance of marketing materials, coordination of product

launches and mailings, coordination of yearly trade shows and exhibits

• Supported Quality Assurance Manager by assisting in the preparation and filing of FDA documentation, and

coordination and maintenance of company Quality Assurance Program

ACCOMPLISHMENTS

• Implemented the use of Peachtree Accounting software and developed a training program for

operations support organization eliminating training costs and contributing to finished goods inventory

management

• For the business operations unit, successfully generated company quality policies, procedures and

SOPs compliant with FDA 21 CFR Part 820 and ISO 9001:2000

BECKMAN COULTER, INC. – Miami, Florida 1998 to 2000

Service Contracts Administrator

Processed and maintained contracts for service of in-vitro diagnostics equipment while providing administrative

support to Service Contract Sales Representatives in a call center environment.

• Managed service contract records database, processed new contracts and contract renewals

• Provided miscellaneous administrative support to field and in-house sales and service personnel

• Acted as liaison between management and service contracts team

ACCOMPLISHMENTS

• Successfully trained division personnel in the use of Vantive software

• Key administrator for top accounts in Western United States

Administrative Assistant – Robotics Division 1994 to 1998

Provided administrative support to Global Director of Automation Sales.

• Relieved manager of administrative detail, maintained manager’s weekly schedule, updated and monitored

delegated tasks to ensure progress to deadlines

• Took initiative in manager’s absence, composed general correspondence, prepared sales presentations, made

travel arrangements, maintained hard copy and electronic filing systems

• Assured discreet handling of all business related matters, maintained procedures manual to ensure consistent

performance of routines, setup accommodation and entertainment arrangements for clients and visitors,

coordinated meetings, trade shows and conferences. Promoted to Service Contracts Administrator (1998)

EDUCATION

Colegio Cenecista Capitao Lemos Cunha, Rio de Janeiro, Brazil (H.S.)

Provisional Real Estate Broker, Allen Tate Realty, Charlotte, NC

REFERENCES

Available upon request.

Contact this candidate