Customer Service Manager

Patrick J. Perry

**** *. ***** **. - *****, IL **714 - 630-***-**** - E-mail: ******@*******.***

Professional Summary

Manufacturing and production manager. Experience includes:

Hiring

Progressive Discipline

Scheduling Employees and Work

Increasing Efficiency

Monitored Safety

Education

B.S. Electronic Engineering Technology - DeVry Institute of Technology

Currently working toward PMP certification

Currently working toward Six Sigma Green Belt certification (next test in December)

Forklift Trainer Certification

2008 – 2008: ITW Hi-Cone, Itasca, IL – Manufactured Beverage Carriers

Production Supervisor

Reason for Leaving: Temporary

Manage manufacturing plant (third shift)

Oversee 3 Extruders, 1 Laminator, 6 Punch Presses and 4 Label application lines

Hiring, disciplining and terminating personnel

Schedule production and employees for regular and overtime operations

Re-aligning job responsibilities to increase efficiency

Working with Time Studies, developing Best-Practices to increase productivity

2006 – 2008: B-Way, Franklin Park, IL – Can and Container Printing

Production Supervisor/Internal Quality

Reason for Leaving: The plant was closing

Managed Metal Decorating plant (third shift)

Oversaw 2 coil-cutting lines, 4 coating lines and 4 litho lines

Also managed maintenance, banding and sorting departments

Scheduled production and employees for regular and overtime operations

Tracked errors and production numbers

Root cause Analysis and Corrective Action

2004 – 2005: Renaissance Mark, Skokie, IL – Labels for Food Packaging

Quality Manager

Reason for Leaving: The plant was purchased and closed by a competitor

Managed the Quality department

Used charting to track customer complaints, internal errors and maintenance issues

Developed corrective and preventive actions using root cause analysis and planning

Rebuilt and administrated the ISO program

Resolved customer complaints, dealing directly with customers

Managed the Safety and cGMP programs

Worked toward ISO and AIB certification

Used SPC to monitor production quality

Oversaw the inspection of incoming material and outgoing product

1998 – 2004: Schawk Chicago, Des Plaines, IL – Food Packaging

Electronic Pre-Press/Quality Systems and Documentation

Reason for Leaving: Lay-off of 20% of workforce by seniority

Worked in the pre-press department, building and altering electronic files

ISO Document Controller

Wrote and edited work instructions

Rewrote Quality Manual and Procedures for 9001:2000

Maintained Quality Document System

Member of Steering Committee, Core Team and Audit Team

Instructed employees on new procedures and work instructions

1994 – 1998: American National Can, Bellwood, IL – Beverage Cans – Metal Decorating

Electronic Pre-Press/Systems/Testing

Reason for Leaving: Company became unstable

Worked in the pre-press department, building and altering electronic files

Tested new software and hardware

Instructed employees in using new software and hardware

Wrote work instructions for the pre-press department

Maintained and backed up server and department computers

Advised management on new equipment and software

1988 – 1996: Chicago Graphic Arts Institute, Chicago, IL

Part-time Instructor

Reason for Leaving: School relocated

Created Electronic Pre-Press program for school

Helped printing professionals adapt to computer technology

1985 – 1993: Bell Litho, Elk Grove Village, IL – Offset Printing

Lithographic Assembly/Supervisor

Reason for Leaving: To pursue advancing technology

Worked in the pre-press department, building and altering client files

Managed the second shift

Scheduled and assigned work for the pre-press department

Interacted with pressroom, bindery, sales and customer service

Skills

Many years of manufacturing experience

Excellent communication skills

Good People skills

Proficient in software including: Microsoft Office applications, Printing/Publishing software

Cross-platform proficient; Mac, PC, etc.

Certified to train employees in safe operation of forklifts and assorted man -lifts

Salary Requirements: Negotiable

References: Available upon request

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