Manager Customer Service
Resume:
Enrique Zayas
Miami, FL *****
****@*****.***
OBJECTIVE
To secure a position where I can utilize my administrative and technical support and supervisory
experience in an environment where I can grow, expand my knowledge base and become a more
valued employee
PROFILE
-Responsible, highly motivated, fast learner with varied experience from retail visual display,
technical support, installations and training, accounts payable, customer service, budget preparation
and reporting
-Excellent interpersonal and organizational skills and very detail oriented
-Fluent in English and Spanish and working knowledge of French
EMPLOYMENT
Brooks Brothers - Southeast Florida Region
2006 – 2008
Visual Area Manager
-Visual manager for four high volume stores and later two high volume stores
Stained Glass Artist - San Francisco, CA / Miami, FL
1996 – 2006
Self employed
-Major projects included design, execution and installation for Temple Emmanuel on Miami Beach
and the Hil-El Community Center at the University of Florida
-Created Leumi Bank sandblasted logos in several branches throughout Miami
-Various projects for private homes in both San Francisco and Miami
-Instructor for workshops at San Francisco Stained Glass Works
-Volunteer studio assistant at The Sharon Art Studio in San Francisco’s Golden Gate Park
KOZMO.com - San Francisco, CA
1999 – 2001
IT Manager
-Responsible for installation, support and maintenance of all network and T1 installations along with
all peripheral devices such as workstations and printers
-Train all new hires on proprietary company software and MS Office applications
Crum and Forster Insurance - San Francisco, CA
1996 – 1999
Operations Assistant – System Support/Accounts Payable
-Internal hardware, system and application support for the Western Region
-Accounts Payable – submission and research, institute and maintain filing system
- Fleet Manager for Western Region
- Assistant to HR Manager and Operations Manager
Operation Concern of California Pacific Medical Center - San Francisco, CA
1991 – 1996
Finance Assistant/Account Representative
-Responsible for preparing annual budgets for all grant submissions and resubmissions
-Monthly grant reporting, including obtaining deliverable data, filing (hard & electronic)
-Design and install database to track demographic, deliverable and diagnostic data
-Assistant to Executive Director and Fiscal Manager
-Assess all client fees and submit billing to insurance companies
-Coordinate all administrative projects in agency, supervise 2 administrative assistants and
receptionist/operator
Expro MicroSystems – Pacifica, CA
1989 – 1991
Billing Manager
Managed all aspects of Medi-Cal billing, including ICD-9 and CPT Coding, research with EDS, the
Medi-Cal billing intermediary, and electronic billing submission for Durable Medical Equipment
companies and psychiatric claims.
University of California in San Francisco Medical Center - San Francisco, CA
1985 – 1989
Enterprise Networking Systems/Network Administrator
Promoted from Senior Computer Operator to Network Technician and then to Network Administrator
EDUCATION
1981 Birmingham-Southern College, Birmingham, AL - Bachelor of Fine Arts
Contact this candidate