Customer Service Manager

MICHAEL STOLL

**-** ******* ****** - **** Lawn, NJ 07410 - 646-***-**** - **********@***.***

PROFESSIONAL EXPERIENCE

EK SUCCESS BRANDS, Clifton, NJ - 4/09 – 7/09

Packaging Project Manager (freelance) for this Crafting/Scrapbooking company.

• Manage the daily workflow of packaging prepress files for internal routing and release to vendors.

EURO RSCG Worldwide, New York, NY - 2/09 – 3/09

Print Production Manager (freelance) for the Pharmaceutical Division, EURO RSCG LIFE METAMAX.

Responsible for creating specifications and coordinating disk preparation on all print materials.

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Saatchi & Saatchi Worldwide, New York, NY - 10/06 – 10/08

Senior Print Production Manager for the Pharmaceutical Division, Saatchi & Saatchi Healthcare Communications.

• Responsible for creating specifications and coordinating disk preparation on all print materials

(promotional, POP, large format, and ads) for the professional divisions of AstraZeneca and Sanofi

Aventis.

• Daily communication with client and industry conference counterparts on scheduling and implementation

of printed matter.

Grey Worldwide, New York, NY - 3/06 – 10/06

Print Production Manager (freelance) for the Pharmaceutical Division, Grey Healthcare.

• Direct liaison between agency and client (Pfizer) and their various print vendors.

• Responsible for scheduling of proofing/press run attendance, quality/cost control issues and options as well

as estimating.

• Coordinated production of all print materials (promotional, POP, large format, and ads) for the Domestic

and International launch of new Pfizer product, Exubera (Inhaled insulin).

Tanaseybert, New York, NY - 10/05 – 3/06

Production Manager for the digital printing division of this commercial printing company.

• Responsible for all aspects of manufacturing including daily contact and negotiations with outside vendors

such as die-cutters, laminators and full service binderies.

• Coordinated Direct Marketing mailing campaigns using variable data printing in unison with in-house

fulfillment department.

Top Notch Graphics, New York, NY - 4/03 – 10/05

Production Manager for a large-format graphics company.

• Worked closely with clients such as American Express, Christian Dior and Sony/BMG Records consulting

on various industry display systems and implementation of signage.

ToneMakers Inc, New York, NY - 10/98 – 4/03

Production/Customer Service for a digital prepress company.

• Responsible for managing accounts including Sony Music, BMG Records and American Express.

• Developed and implemented digital archiving systems for client files.

• Oversaw the research and purchasing of digital imaging and proofing equipment.

Mandarin Offset, New York, NY - 5/96 – 10/98

Production/Customer Service Representative for a book printing division of the Reed Elsevier Publishing Company.

• Worked on a daily basis with overseas affiliates and publishing company counterparts in the

manufacturing, scheduling, and shipping of hardcover books to the U.S.

Toppan Printing, New York, NY - 8/90 – 5/96

Production/Customer Service

QUALIFICATIONS PROFILE

• Wide-ranging, in-depth knowledge of the graphic arts industry as both client and vendor.

Education: Parson’s School of Design, The New School, School of Visual Arts

Skills - Proficient in Microsoft Office Suite, Adobe Creative Suite

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