Human Resources Customer Service

LYN PONT, Ph.D.

Gables Waterway Towers, Suite ***

** ********* *****

Coral Gables, Florida 33133

Telephone: 305-***-**** Facsimile: 305-***-****

E-Mail: ********@***.***

SUMMARY

Committed to improving organizational performance through quality practices. Excellent recruitment, talent

management, employee screening, interviewing, retention, employment law and training skills. Hands-on

experience. Strong administrative and “people” skills. High energy, ethical, creative and thorough.

EDUCATION

Ph.D. Leadership, Lynn University, Boca Raton, FL

M.Ed. Personnel Administration, University of Miami, Coral Gables, FL

B.A. Mass Communications/Psychology, University of Miami, Coral Gables, FL

Certified Etiquette & Protocol Consultant, Protocol School of Washington, Washington, D.C.

PROFESSIONAL ACCOMPLISHMENTS

1993 – Present Manners for Business ™

Human Resources Consulting, Inc., Coral Gables, Florida

Specializing in Recruitment, Talent Management, Orientation Programs, Performance Appraisals, Benefits

Administration, Team Dynamics, Diversity, Policy Development, Employment Law Compliance, Job

Descriptions, and Customer Service.

Full-service business training and protocol consultancy. Expertise in corporate and international business

protocol.

Customized Training Program Designs include:

Recruitment, Interviewing & Hiring Employee Performance Evaluations

Team Building Motivating Employees

Orientation Programs Employee Recognition Programs

Compliant Record Keeping Customer Service Skills

Challenging Employees Time Management

Sexual Harassment Prevention Diversity Training

Supervisory Skills FMLA/ADA

Conflict Resolution Termination/Exit Interview

1997 – 1999 Director of Human Resources

Jewish Federation of South Palm Beach County, Boca Raton, Florida

Contracted Project

Human Resources Internal Management Consultant to Department and Agency Heads for largest Jewish

Federation Campus in the United States. 95+ acres, 1,200 employees: Agencies: Jewish Education

Commission, Jewish Association for Rehabilitation Centers, Community Center, Zale School, Donna Klein

Jewish Academy, Jewish Community Foundation, Jewish Federation.

Began pro-active diversity and Internet recruitment, designed job posting Web Page to pave way

for on-line application process. Created talent pipeline; recruited skilled talent.

Created central orientation program on power point. Audited policies & practices, designed

applications, interview appraisal instrument and all personnel paperwork & processes and a

tracking system for IRCA requirements. Conducted internal investigations. Trained agency

personnel in all of these areas & in hiring, improving motivation and rewarding employees.

Measured results using HR metrics.

Designed Human Resources Department to be customer service oriented. Aligned programs and

policies to more effectively recruit and manage a diverse and changing workforce.

1987 - 1993 Assistant Vice President/Director of Human Resources

The Deltona Corporation, Miami, Florida

Initiated Human Resource Department for largest community developer in Florida (25 land projects,

country clubs, restaurants, community centers, realty offices, condominiums, and nine utility companies -

1900 employees). Managed a $5,000,000 budget for Human Resources, Purchasing, Property Services and

Security Departments, all reporting to me:

Developed and implemented policies and procedures, quality customer service, recruitment and

behavioral interviewing training, Succession Planning, Stock Option Plan, EEO, and Leadership

Skills Training.

Created Performance Review & Salary Administration Programs, Employee Handbook,

Supervisory Manual and designed supervisory training in areas of recruitment and interviewing.

Supervised Payroll Operations, Employee Benefits Administration, & Risk Management

Union negotiations and contract review. EEO and Sexual Harassment Investigations

1985 - 1987 Director of Human Resources and Training

L. Luria & Sons, Inc., Miami Lakes, Florida

Established Personnel Department for multi-million dollar retail catalog showroom (45 locations - 4,000

employees):

Pro-active Recruitment Program, Employee Relations Training (sexual harassment, EEO,

problems resolution, Unemployment Compensation, Workers’ Compensation, OSHA and

Wage/Hour Law).

Implemented performance review and benefits administration programs, recruitment, selection and

placement procedures. Succession Planning.

Conducted job analyses and wage studies to create innovative salary administration program.

Created operations & Human Resources policies and procedures manuals, statewide orientation

and individually tailored management trainee programs.

Professional Associations:

Society of Human Resources Management, American Society of Training and Development, Greater Miami Society

of Human Resources, Human Resources Association of Broward County, Palm Beach County Society of Human

Resources, National Speakers Association

Other:

Appointed by Equal Employment Opportunity Commission to South Florida Employer Liaison Group. Group

members voice employer concerns and makes recommendations to the Commission.

Published dissertation: Sexual Harassment Policies/Procedures on South Florida Community College Campuses.

Former Chair Educational Programs, Miami-Dade Women's Chamber

Charity work on board that provides jobs/employment skills to immigrants from all over the world

Board work for Sunshine Harvest – Collection of food for charitable organizations.

Human Resources Speaker: Johnson & Wales University, Florida International University, St. Thomas University,

The Miami-Dade Women's Chamber of Commerce, Attorney's Professional Human Resources Group, The Ritz

Carlton, Coconut Grove.

Adjunct Professor: St. Thomas University (Human Resources Management and Human Resources Planning and

Staffing), Lynn University (Human Resources Management and Labor Relations)

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