Customer Service Manager
Resume:
Gloria Maddox
Beech Grove, IN **107
****************@*****.***
Objective:
To attain a entry level position with a company that will present me with the opportunity to be an asset to
there company and to grow professionally.
Employment:
08/2007 – 03/2009
Flaherty & Collins Property managing "Concord Eagle Creek Homes"
Assistant Property Manager:
• Organized resident's records, files and logged all monthly activities.
• Collected monthly rent payments, recorded all security deposits, and submitted bank deposits.
• Updated resident(s) information in the computer system and used Microsoft software such as
Word, Excel, Outlook, Access, Emphasys,and Elite.
• Reviewed/proofread lease renewals, monthly rent statements.
• Answered and handled incoming calls from prospective new clients, vendors/suppliers.
• Managed annual HUD inspection, move-in/move-out inspection, and quarterly Housekeeping
Inspection.
• Assist the Property Manager with budget, HUD, and Property reports.
• Ordered all office supplies.
• Accepted service requests from residents and routed them to the maintenance staff.
11/2005 – 08/2006
State of Indiana (Department of Insurance)
Clerk III:
• Recorded all inbound calls on a data sheet.
• Assisted with answering multiple phone complaints regarding insurance from the public.
• Filed, processed mail, and maintained data entry.
• Communicated well with the public, and responsible for entering in insurance complaints in the
data base system.
02/1995 – 09/2005
City of Detroit Housing Commission & Planning/Development Department
Office Assistant II:
• Typed, filed, and answered multiple phone lines.
• Operated Microsoft Word, Power point, Excel, Spreadsheets, and Outlook.
• Sorted and distributed incoming and outgoing mail.
• Reviewed, and organized office files, logs, and development project tracking.
• Updated monthly reports, accepted residents rent payment and completed yearly rent reviews.
• Processed contracts/payments in the Engineering Department
Education:
University of Phoenix Major: Economic of Business
Lewis College of Business Major: Word Processor
Training(s):
CPR, First Aide Response, and License Foster Care Provider (Adult & Child Care Services)
Skills/Ability:
I have verbal, written, and customer service skills. I also have Time Management and Problem Solving
skills. I have flexibility and creativity skills. I'm very professional when it comes to interacting with people
and the community. I also have Initiative, and Team Orientation skills.
Contact this candidate