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Customer Service Sales Representative

Location:
Conway, AR, 72032
Posted:
March 09, 2010

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Resume:

Byron R. Jones

**** ********** **. 501-***-****

Apt 309 abnmke@r.postjobfree.com

Conway, AR 72032

Objective To obtain a job role in IT that will allow me to apply my technical and analytical skills with career

planning/training for a management position.

Employment Decision Support Analyst May 2007 – Aug 2009 Acxiom Corp. Conway, AR

Developed software tools in VB.Net used by the company to create value and revenue.

Troubleshoot existing software to increase efficiency and stability

Developed software/reporting system to monitor/reduce accounts receivables translating into

collecting millions of dollars in unrealized revenue using SSRS.

Developed on-demand reports used for monitoring employee productivity and providing instant

supplementary information using SSRS

Created/altered MS SQL Server relational databases & stored procedures

Intern May 2006 – May 2007 Acxiom Corp. Conway, AR

Create and maintain tools through Microsoft Access, which are used by leaders to analyze company’s

employee utilization.

Automate existing processes for more efficient and effective work.

Create and design time tracking reports to assist DCO community leaders in employee utilization

Traffic Control Manager May 2005 – May 2006 Intellitrans, LLC. Conway, AR

Track railcar shipments to insure they reach destination

Alert account managers of any unusual railcar behavior

Consistently update the Intellitrans railcar database

Loan Advisor May 2005 – Aug 2005 Washington Mutual/ICT Group Conway, AR

Advised customers on loan information via phone

Solved customer problems regarding their loan

Processed mortgage payments per customer’s request

Provided qualifying and accurate customer service

Cashier Aug 2003 – Nov 2003/Aug 2004 – March 2005 Wal-Mart Conway, AR

Greeted customers and helped them find products

Handled monetary transactions readily and efficiently

Sales Representative May 2004 – July 2004 Dillard’s North Little Rock, AR

Sold bed linens, small kitchen appliances & cookware Had productive sales

Education Aug 2003 – May 2007 University of Central Arkansas Conway, AR

B.A., Business Administration and Management in Information Systems

MIS GPA 4.0 Cumulative GPA 3.48

Skills Proficient in Microsoft Office Suite(Access, Excel, Word, PowerPoint, Outlook), Visual Basic.Net,

Microsoft SQL Server, SQL; Familiar in COBOL, HTML, VBA, C++

Experience with Microsoft SQL Server Reporting Services for on-demand reporting

Excellent communication and problem solving skills

Experience with working in a team environment

Fast and motivated learner

Web Design (Macromedia Dreamweaver, Fireworks and Flash)



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