Project Manager Quality Assurance

Akio Miura

** *** ****** **** **** San Jose CA *********@*******.*** 310-***-****

PROFILE

- Product Management experience at Yahoo & Netsuite (SaaS). Currently, engaging in making

strategies/market analysis, road maps and managing projects for online traffic driver

initiatives/various products, ad display, along with UI configurations for Search business with

Yahoo Japan.

Metrics/Statistics Analysis: Analyzed various metrics to make critical launch decisions.

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- Resource Management. As a product/project manager, managing resource (engineering, editorial,

tech. writing, localization, QA) was also one of responsibilities to move projects forward.

Localization projects experience for specific markets.

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- 3 years experience as Senior ERP Implementation consultant including Business Development.

Achieved Microsoft Certified Business Management Solutions Professional.

Financials ii. Installation and Configuration

i.

PROFESSIONAL EXPERIENCE

Yahoo Inc.

Project/Role: Product Manager – Yahoo Search Technology (YST)

Santa Clara, CA (12/2008 – Currently)

Location:

Description:

Yahoo Search helps users find information, news, images, video, products, local services, and answers from

around the web.

Responsibilities:

• Conduct market analysis and analyze/understand specific user needs. Make strategies, road maps for

online traffic driver initiatives/various search related products including online advertisement.

• Manage various projects/product lifecycle including ideation, execution, launch and metrics reporting as

well as managing necessary resource to run the projects.

• Use web analytics, site usage, study groups, and competitive analysis to drive decision making.

• Analyze the metrics to launch on products to see whether the products would achieve the projected goals,

customer satisfaction, and revenue impacts.

• Work with engineers to define products and help determine the best technical implementation methods

as well as a reasonable execution schedule.

• Execute the roadmap ensuring the team hits major milestones. Responsible for delivering the product

roadmap including key project management tasks.

• Create, publish and maintain documentation on features / project schedules / project related work.

NETSUITE INC.

Project/Role: Product Manager/Quality Assurance

San Mateo, CA (10/2007 – 10/2008)

Location:

Description:

Netsuite provides the market’s leading integrated, online business application for CRM, ERP and Web

commerce in SaaS platform

Responsibilities:

• Gathered requests/suggestions from our business partners in Japan, discussed/negotiated with them

what features/modules to be implemented into the product as the market specific requirements and

how.

Akio Miura

85 Rio Robles East 3407 San Jose CA *********@*******.*** 310-***-****

• Analyzed product requirements and define/write specifications (FRD, PRD). Also designed to determine

the best testing strategy and planed to deliver quality products within the committed product delivery

dates.

• Led localization efforts of the products for different markets and coordinated the overall progress with the

third vendors.

• Managed resource (QA, Engineering, Localization, Tech. Writing) for various projects.

• Established and maintained strong ongoing relationships with our business partners in Japan.

Coordinated with technical experts and advisory group from the partners to conduct on-site analysis and

continuous assessment of the product quality, market strategies.

• Wrote test plans for new product features (CRM, ERP, E-commerce), designed and implement Java-based

automated tests. Then analyzed and reviewed discrepancies resulting from executed tests.

• Traveled extensively to Tokyo, delivered presentations/demos to our partners/customers in Japan to get

feedbacks and also provided trainings to partners on new features or the products in general.

• Execute test plans, report software bugs, reproduce problems reported by Technical Service, then verify

software bug fixes from development.

CALSOFT SYSTEMS

Project/Role: Implementation - Senior ERP Consultant / Business Development

Torrance, CA (7/2005 - 9/2007)

Location:

Description:

ERP Implementation Projects - Microsoft Great Plains & SAP BusinessOne.

Responsibilities:

• Served as principal business interface with customers, managing the customer relationship and acting as

the primary point of contact (liaison) for definition requirement activities. Gathered new requirements

from business stakeholders, translated those requirements into technical implementation plans, and

executed plans to provide new or improved business processes and functionalities.

• On a continual basis: analyzed business processes, systems, and applications which are used within those

processes, and recommended changes that improve operational efficiencies by conducting interviews.

• Provided pre-sales and post-sales support, including project cost estimation, Fit-Gap Analysis, Proposals,

demos, end-user training on use of ERP software.

• Coordinated various customization projects. Created business/technical specifications for requirements

and managed the projects.

• Ensured IT controls put in place to comply with Sarbanes-Oxley federal regulations were maintained and

appropriately reviewed

INTERNATIONAL BUSINESS MACHINES

Business Application Analyst

Role:

IBM Research Triangle park, NC (8/2003 – 7/2005)

Location:

Description:

Common Commerce Engine Release3(CCE-R3) is a web solution which is a centralized resource for

all the potential IBM customers and IT providers who purchase IBM products

Responsibilities:

• Analyze defects and problems on ibm.com e-commerce sites for both pre-production and production.

Analyze data flows between systems, transaction process, populated data stored in DBs, which are sent

i

Akio Miura

85 Rio Robles East 3407 San Jose CA *********@*******.*** 310-***-****

from different sources to check whether the data is valid / updated. Determine the defect causes and

provide a work around / RCA (Root Cause Analysis) to customers.

• Act as a liaison between IBM US and IBM Japan E-commerce team to facilitate inter-company

communications and coordinate resources for problem solving scenarios.

• Manage the problem handling issues and coordinate management status-call on daily basis.

• Take in charge of e-Sites (Large Enterprises sites: BtoB) on ibm.com and analyze and resolve the defects

in very time efficient manner then assign the problem tickets to proper teams.

• Participate in the testing phase of application development in early phase. Analyze the defect cases

(data-feed between applications, functions/performance) and document them into the data-flow

diagrams. Write test plans and run probes to make sure all the functions work properly in yellow zone

(Under Construction), and blue zone(Staging sites).

INTERNATIONAL BUSINESS MACHINES

Project/Role: Partner World for Software - Web Infrastructure Developer & Product Management

IBM Austin, TX, (4/2001 – 8/2003)

Location:

Description:

Partner World for Software (PWSW) is IBM’s strategic marketing program for companies that resell or

influence the sale of IBM software.

Responsibilities:

• Identified and captured requirements by conducting meetings with business partners. Work with end-

users and others from local branches to rationalize/analyze requirements.

• Analyzed information flows of different geographies within IBM worldwide and developed the contents

of Partner World for Software program in order to integrate them into the Partner World program.

• Facilitate communication flows between IBM US and IBM Japan as a technical liaison.

• Localized Web-contents, documents (user’s guide, presentations, business documents, spread-sheets,

terminologies), flow-charts, data in Japanese

• Find, report, and track defects as well as determine overall system reliability and performance.

TECHNICAL SKILL

ERP Great Plains 8.0/9.0, SAP Business One, MFG/PRO 8.5D, Baan, i-Prostage, Netsuite

Business Intelligence Brio6.5.2, Business Objects 4.1.3.

OS AIX, Unix, Windows 2000, XP, Vista, MS-DOS

Database DB2, MS Access, Oracle 9.01, SQL server 2000/2005

Others Oracle SQL Developer, Lotus Notes (Designer), Visio, Secure CRT 4.0, MS projects

EDUCATION

Master of Science in Business Administration (M.S.B.A.). Concentration in Management Information

Systems

University of Memphis, TN 8/1998 - 5/2001

Bachelor's degree in Law (B.L)

University of Teikyo, Japan 4/1993 - 3/1998

Training/Workshop

Great Plains 10.0 Pre-Sales, J-SOX

Akio Miura

85 Rio Robles East 3407 San Jose CA *********@*******.*** 310-***-****

Seminars/ Conference

CRM Expo. (Tokyo, Japan), PartnerWorld Conference (Netsuite, SF)

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