Project Customer Service

NATHANIEL N. NAVARRO

*** ****** *****, ********, ** 20175

Home Phone: 703-***-****, E-mail: **********@*******.***

CAREER OBJECTIVE

Proven high performer and leader seeks IT position in stable and creative environment. Has strong

technical and management background in IS, Network Operations, and Financial Systems. A track

record of customer service, project management, cost management, finance, and revenue assurance.

PROFESSIONAL EXPERIENCE

Verizon Communications March 1997 through July 2009

Specialist- Systems Analyst

Verizon Business- Network Traffic Systems, January 2007 through July 2009

• Investigate usage processing errors reported by various downstream billing systems, customer

liaisons, or network management teams. Identify issues and root cause through analysis of switch

records. Provide corrective measures to mediation, billing, provisioning, or switching processes.

• Utilized SS7 and suite of OSS applications to track routing of calls through the network.

• Coordinated tests of Sonus Network Border Switch project between Network Operations, Data

Mediation, and Project Management Office (PMO).

• Participated as technical lead and as SME (Subject Matter Expert) in initial planning of system

migration of data mediation processes from First-Rate mediation system over to former MCI's

Enhanced Traffic System. Function entailed the following-

o Identify stakeholders and cross functional teams to be involved.

o Gather technical and client side requirements.

o Identify present and proposed system configurations.

o Identify high level business rules.

o Identify technical barriers, limitations, and security considerations.

o Establish initial schedules.

• Led and coordinated in application migration project of former GNS CDRSS (Call Detail Records

Search System) over to former MCI's Global Call Search (GCS). Function entailed the following-

o Identify stakeholders and cross functional teams to be involved.

o Identify present and proposed system configurations.

o Identify technical barriers, limitations, and security considerations.

o Client side evaluations of current GCS application.

Provided client access of GCS application for hands on evaluation and side by

side comparisons with CDRSS. Client evaluations will identify additional client

side requirements and also identify what’s lacking in the GCS application.

Addressed GNS customer needs to promote customer buy in of GCS

application.

• Participated in Neteeza data warehousing project of call detail records where I was to be

transitioned for end user support. Function entailed the following-

o Neteeza servers to house most recent three month records of CDRs (Call Detail Records).

o CDR records linked to customer records and invoices via OLAP cubes.

o Documented all system maintenance procedures.

o Participated in client side meetings to resolve outstanding data warehousing issues.

Billdats Software System Specialist

Verizon Global Network Systems- Data Mediation, Dec 2003 through Dec 2006

• Developed and programmed formats and filters of incoming call detail revenue files from Lucent,

Nortel, Sonus, and CLEC switches based on requirements and specifications gathered from

downstream revenue systems.

• Participated in full project life cycle system migration of former Verizon Global Network's (GNS)

Billdats mediation system to former GTE's First-Rate mediation system. Function entailed-

o Participated in initial planning phase of the system migration.

Identify present and proposed system configurations.

Initial system design.

Identify cross functional teams to be involved in the migration.

Identify business rules

Document system requirements, data dictionary, field definitions, business rules.

Participated in execution of system migration phase.

o

Phased migration which involved transitioning mediation processes over to

First-Rate first by switch type then by city based on complexity and volume.

Created back-out procedures and back-out billing and network entities to

prevent impact on collection and transmission of revenue files.

o Performed system test and trending analysis to make sure migration was successful.

Database Administrator

Verizon- Wholesale Billing, February 2001 through December 2003

• Supported, administered, and managed client server databases with Access and SQL Server for the

Wholesale Billing Department that tracks CLEC claims.

• Developed and maintained metrics reporting system used in reporting, to various state public

utility commissions, company's performance in processing claims.

• Developed ad-hoc time saving automated tools using Visual Basic on request and supported

various reporting systems.

• Developed distributed reports on request using Crystal Reports software.

Software Engineer

Verizon- Quality Billing Center, March 1997 through February 2001

• Established quality and revenue assurance controls for the various billing systems to ensure

complete and accurate billing of every revenue file.

• One of the revenue assurance controls resulted in $30 million of cost savings.

• Developed automated monitoring system in Visual Basic which writes to SQL server which saved

2 to 3 man hours per day.

• Developed distributed reports database application used by QBC management, department

director, and vice president of Billing Operations.

• Documented and mapped expressTRAK, C&P, NJ, PA, and NYNEX Billing Systems (former

Bell Atlantic) for identifying and establishing possible quality and revenue assurance control

points.

BDM International (acquired by Northrop Grumman) June 1994 through March 1997

Business Analyst

• Developed and managed IS budget and managed IS business operations for VP of IS Operations.

• Reported IS financial status to BDM management and executives.

• Developed activity based cost accounting system that resulted in better management and view of

IS expenditures.

• Performed integration testing of SAP Financial system for company-wide implementation of SAP.

• Tracked status and budgets of SAP Implementation projects for Vice President of IS Operations.

• Perform status to complete analysis of capital projects and future capitalization of project costs.

• Perform resource leveling and resource procurement for SAP Implementation project.

• Perform financial forecasting of capital projects based on current rate of expenditure.

• Established timelines of SAP project with project managers, functional managers, and executives.

EDUCATION

MS Information Management Marymount University, BS Finance Pennsylvania State University

TECHNICAL SKILLS

SAP Financial System, FOCUS, Visual Basic, Crystal Reports, FORTRAN IV, Excel Macro, Microsoft

Access, Oracle, SQL Server, MySQL, Billdats Mediation System

TRAINING/CERTIFICATION

Oracle Developer Certificate Program - Jan 2001 through June 2001

Virginia Tech Project Management Certification Program – currently enrolled

HONORS and AWARDS

• 2003 Nominated for Verizon Excellence Award for work on RMS (Revenue Monitoring System)

• 1998 Bell Atlantic Carrier Services award for developing revenue assurance controls that resulted

in approximately $30 million in revenues recovered.

• 1996 BDM Excellence Award for work in developing IS budget during department restructuring.

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