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Customer Service Manager

Location:
Ware Shoals, SC, 29692
Posted:
March 09, 2010

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Resume:

Anita J. Clardy

*** ******* ****

Ware Shoals, South Carolina 29692

H: 864-***-****

C: 864-***-****

Email: abnmfo@r.postjobfree.com

CERTIFICATIONS/SKILLS:

CMM Programmer (PCDIMS B&S Zeise);Project Management; Six Sigma GB; Lean Manufacturing; MIT GEO PAK 2000/9000) GD&T;

SPC/SQC; Universal Blueprint Interpretation; S-500 (FAA Critical Safety Parts);Military/Federal Specifications; Heat Treat Verification; Soldering;

Welding; Crimping; FAA PMA Certification; FAA R&R Certification; Plating (Nickel, Chromate, Cadmium, Anodize) Verification; NDT Level II;

ISO9001-2000 Internal/External Auditor; QS-9000; TS 16949; APQP, PPAP,PFMA; AWS.D1.1; Certified Fork Lift Operator.

Proficient Shop Math; Calibration; Trouble Shooting; Problem Solving; Blueprint Stack-up Verification; Manual/Mechanical Layouts. Continuous

product/process improvement.

Equipment use: CMM; Profilometer; All Indicators; Pneumocentric; Projection/Reflective Comparator; 1&2 Datum Micro Heights; All Micrometers;

Calipers; Air Probes; Bore Gages; Sine Plates; Ohmmeter; Dielectric Tester; Etc.

Set-up/Operate: Press Brake; Drill Press; Punch Press; Manual/CNC Lathes; Manual/CNC Mills.

Computer Skills:

IBM - MRP II; AS-400; Windows 95/98/XP/Vista (MS Office 2007) Microsoft Word; Microsoft Access; Microsoft Excel; Word Perfect; Spread

Sheets; Sherpa: Oracle: Quick Books. Applied Stats data analysis software; Perceptron, 501 DM and I & R Data Collectors; Macintosh - Adobe

Photo Shop; Illustrator; Type Styler; Freehand; Quark.

EXPERIENCE:

06/2006-05/2009 Drive Automotive, Magna Division

120 Moon Acers Rd

Piedmont, South Carolina 29673

Phone Number: 864-***-**** Ext. 4000

Title: SPC Coordinator/Data Analyst

Duties: Statistical analysis of variable data collected from product generated in an automotive stamping facility. Creation of product

verification work instructions and ensure that the revision history is maintained. Ensure that all product verification training

requirements are fulfilled. Internal and external reporting utilizing various forms of software. Reporting includes data files,

mathematical worksheets, databases, charts/graphs, business presentational slides, correspondences and statistical data used for

process/product improvement. Ensure that the Customer, People and Investor goals are balanced and met. Conform to TS16949

specifications. Ensuring minimum customer requirements are met. Generate APQP, PPAP, and PFMA documentation for

customer process/product approval.

07/03-06/2006 Woodward FST

201 Forrester Drive

Mauldin, South Carolina 29607

Phone Number 864-***-****

On Site Quality Director: John Hughes

Title: CMM Programmer/Lead Auditor/ Quality Assurance Cell Leader

Duties: Write CMM programs for production verification utilizing Brown & Sharpe PCDIMS software. Trouble Shoot/Problem Solve

production product verification. Conduct process/procedure audits to ensure ISO-9001:2000 certification. Vendor supplied

product meets or exceeds customer demands. All quality assurance/control requirements are met.

11/01-01/03 Consolidated Fabricators, Inc.

877 Torrington Road

Clinton, South Carolina 29625

Phone Number 864-***-****

Quality Manager: Cy Miller Ext #30

Title: Quality Technician

Duties: Certified ISO9001-2000 Internal Auditor. Insure company policies and procedures were adhered to. Product

Verification/Tracibility. Product (Turbine Generator Housing) is manufactured and assembled to customer specifications. Insure

that all vendor-supplied material is in accordance with all customer-required specifications. Customer interaction. Supplier

interaction.

06/00-11/00 Glenayre Electronics

c/o Snelling Personnel Services

One Glenayre Way

Quincy, Illinois 62301

Phone Number 217-***-****

Lead Auditor: Jerry Harland Ext.#6691

Title: Quality Auditor

Duties: Insure that all company policies and procedures were adhered too, and that all product was manufactured and assembled to

required specifications. Insure that all vendor-supplied material was in accordance with all requirements to maintain ISO9001

certification.

03/99-03/00 Intermet Inc., Hannibal Facility

4649 Route MM

Hannibal, Missouri 63401

Phone Number 573-***-****

Supervisor: Bill Griffin

Title: Quality Auditor

Duties: Insure all quality requirements and/or specifications were adhered too for magnesium diecast automotive parts and assemblies.

10/98-03/99 Wis-Pak of Quincy

2400 North 30th Street

Quincy, Illinois 62301

Phone Number 217-***-****

Supervisor: John Papkey

Title: Machine Operator

Duties: Operate machinery in an assembly line for a beverage bottling facility.

02/98-08/98 Gardner Denver Machinery, Inc.

1800 Gardner Expressway

Quincy, Illinois 62301

Phone Number 217-***-****

Supervisor: Doug Dierking

Title: Machinist

Duties: Set-up/operate CNC lathes to produce die cast air compressor/pump parts to a machined finish to blueprint specifications.

08/96-12/97 Kopy Kat Printing

3196 East Stone Drive

Kingsport, Tennessee 37600

Title: Co-owner/Office Manager/Graphic Artist

Duties: Accounts payable/receivable, customer service, computerized artwork, inventory management, marketing, and

shipping/receiving.

05/95-08/96 B.E.P., Inc.

950-B Coleman Drive

Greenwood, South Carolina 29646

Title: Office Manager

Duties: Customer service, production scheduling, shipping/receiving, and tracibility.

03/95-07/95 Titan Wheel Special Division

111 Airport Industrial Road

Greenwood, South Carolina 29649

Title: Quality Control Technician

Duties: Insure all quality requirements for manufactured parts and assemblies are adhered too in a rolled form wheel/rim facility.

07/93-03/95 S.E.I., Inc.

122 Premier Drive

Greenwood, South Carolina 29646

Title: Quality Control Manager

Duties: Insure all quality requirements were met for manufactured parts to blueprint specifications.

12/87-07/93 Grimes Aerospace

102 Bucklevel Road

Greenwood, South Carolina 29646

Title: "A" Quality Auditor

Duties: Insure that all quality/government requirements for assembled and manufactured parts for commercial aircraft valve motor parts,

instrument panel indicator lights, and cabin lighting units.

EDUCATION:

Greenwood High School Piedmont Technical College

Cokesbury Road Emerald Road

Greenwood, South Carolina 29646 Greenwood, South Carolina 29646

Communication In Business 1985

GED: 05/85

References rendered upon request.



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