Customer Service Assistant

**** ** ***** **** • MIAMI LAKES, FL *****

786-***-**** • **********@*****.***

CAROLINA GUZMAN

OBJECTIVE

To obtain an executive administrator position in the marketing and

advertising industry where I can use my organizational,

interpersonal and creative skills.

EDUCATION

Bachelor of Science in Business Administration

DeVry University Miramar, FL Feb 2009

Courses taken include:

Budgeting and Forecasting

Small business management and entrepreneurship

Creativity, innovation and new product development

Customer relations

Operational issues in small business management

Human resource management

E-commerce for Small Business

Blueprint Reader & Drafting Assistant

William H Turner Technical Arts Miami, FL June 2005

WORK EXPERIENCE

March 2007 to December 2008

A & J Sanchez Phone Card Miami, FL

• Wholesaling

Picking up orders from the suppliers.

Counting the cards to set up orders.

• Inventory Taker

Taking inventories on the telephone and in person with

hand-held technology.

Receiving sums of cash at a time ei: $10,000.

• Record Organizer

Organizing files such as customers previous orders and

pending due accounts.

Recording orders not paid.

• Customer Service

Assisting the customer when they have a complaint and

making sure that they are satisfied.

• Assistant

Bank deposits

Inputting data

Training others how to use the handheld technology

November 2006 to March 2007

CVS Pharmacy Miami Lakes, FL

• Cashier

Duties:

Customer service at the cash register and all over the store.

Answering the front store telephone and answer any

customer questions.

Keep the front registers organized and clean.

Store shelf/lines organizer.

SUMMARY OF QUALIFICATIONS

Bilingual; Spanish & English. Self-starter who works well

independently or on a team and adapts rapidly to changing

demands. Organized, intelligent, articulate and driven to succeed.

Computer Skills:

Microsoft office programs (Word, Excel, and PowerPoint).

Ability to work with operating system (Windows).

Beginner in Adobe Photoshop 7.0

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