Manager Insurance

Janet M. Chan, RHU

** ********** *****, *********, ** 08048 609-***-****, 609-***-**** cell

*********@*******.***

Summary Over 20 years of extensive experience in account management and employee benefits with proven

results in managing the developing needs of employers and cultivating client relationships in the

insurance industry. Flexibility to perform in both a self-directed environment and as a member of a team.

Account Manager

Experience

1998 to 2009

Horizon Blue Cross Blue Shield of NJ, Newark, NJ

• Responsible for retaining over 200 accounts ranging in size from 50 to 8,000 lives

• Have experience working with all group types; private employers, school boards, municipalities

• Worked with all funding arrangements; ASO, fully insured, minimum premium

• Managed contract renewals with brokers and accounts and ensured services were provided that

maximized the potential for account retention

• Conducted open enrollments, benefit fairs, worked with accounts on solving various enrollment

and claim issues

• Provided support to accounts and brokers to ensure their satisfaction with all aspects of their

needs

• Compared and evaluated various products to make appropriate recommendations based on

client needs

Employee Benefits Specialist

1992 to 1998

Commerce National Insurance Services, Haddonfield, NJ

• Provided support to marketing representatives in the form of requesting proposals, preparing cost

and benefit comparisons

• Acted as liaison between the insurance carrier and the client

• Interacted with clients to resolve difficult or complex claims and service issues

• Conducted open enrollment meetings and enrolled new clients

Director of Fund Operations

1992 to 1998

Benefit Pathfinders Associates, Haddonfield, NJ

The Camden/Burlington Regional Employee Benefits Fund (The Fund)

• The Fund is made up of Municipalities that have pooled together for the purpose of significant

savings to their health insurance

• Presented The Fund’s programs to officials of the local unit for the purpose of communicating and

coordinating of The Fund’s program

• Produced monthly program manager reports

• Prepared employee communication, conducted enrollment meetings

• Assisted The Fund in achieving its objectives, which include cost containment efforts, employee

education/communication, and problem resolution

Employee Benefits Specialist

1988 to 1992

Burlington County Board of Chosen Freeholders, Mt Holly, NJ

Professional

Achievement New Jersey, New York and Pennsylvania state license for Life and Health

Horizon BCBS of NJ’s President Circle winner five times

Obtained the insurance designation of Registered Health Underwriter (RHU)

Past President of Tri-County Association of Insurance and Financial Advisors (TCAIFA)

Education Burlington County College

Associate of Applied Science

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