Customer Service Administrative Assistant

Rachid Mourabit

***** ******** **** **

Silver Spring, MD 20904

407-***-**** (Cell)

E-mail: ******.********@**.****.***

SUMMARY OF QUALIFICATIONS

• Qualified Tri-lingual, Arabic, French and English

• A team builder for mid-management with four-year military background highlighted by fast

promotion through increasingly responsible decision-making capacities

• Served in the capacity of assistant officer-in-charge, Noncommissioned-officer-in-charge, and

administrator with problem solving skills and Language Analytic abilities

PROFESSIONAL EXPERIENCE

U.S ARMY NCO - Administrative Assistant / Mental Health Technician, 6/2005 - 6/2009

Walter Reed Army Medical Center, Washington, DC

• Resolve customer complaints and answer customers' questions regarding policies and

procedures.

• Translate messages simultaneously or consecutively from Arabic into English, when caring for

patient from Arabic countries

• Enhance existing applications, as well as create new applications, using microcomputer skills and

programs presentation graphics, word processing, database and spreadsheet programs

• Supervise the work of office, administrative, or customer service employees to ensure adherence

to quality standards, deadlines, and proper procedures, correcting errors or problems

• Manage workload and manpower

• Provide employees with guidance in handling difficult or complex problems and in resolving

escalated complaints or disputes

• Implement corporate and departmental policies, procedures, and service standards in conjunction

with management

• Discuss job performance problems with employees to identify causes and issues and to work on

resolving problems

• Train and instruct employees in job duties and company policies or arrange for training to be

provided

• Evaluate employees' job performance and conformance to regulations and recommend

appropriate personnel action

• Review records and reports pertaining to activities such as production, payroll, and shipping to

verify details, monitor work activities, evaluate performance, and office automation

• Recruit, interview, and select employees

• Interpret and communicate work procedures and company policies to staff

• Monitor patients' physical and emotional well-being and report unusual behavior or physical

ailments to medical staff

• Provide nursing, psychiatric and personal care to mentally ill, emotionally disturbed or mentally

retarded patients

• Observe and influence patients' behavior, communicating and interacting with them and teaching,

counseling and befriending them

• Take and record measures of patients' physical condition, using devices such as thermometers

and blood pressure gauges

• Encourage patients to develop work skills and to participate in social, recreational, and other

therapeutic activities that enhance interpersonal skills and develop social relationships

• Collaborate with or assist doctors, psychologists, or rehabilitation therapists in working with

mentally ill, emotionally disturbed or developmentally disabled patients to treat, rehabilitate, and

return patients to the community.

• Develop and teach strategies to promote client wellness and independence

• Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required

• Administer oral medications and hypodermic injections, following physician's prescriptions and

hospital procedures

Maintenance Mechanic, Rezkom Enterprises, Ocean, NJ, 2003 - 2005

• Estimate material and worker requirements to complete jobs

• Confer with managerial and technical personnel, other departments, and contractors in order to

resolve problems and to coordinate activities

• Coordinate work activities with other construction project activities

• Order or requisition materials and supplies

• Locate, measure, and mark site locations and placement of structures and equipment, using

measuring and marking equipment

• Record information such as personnel, production, and operational data on specified forms and

reports.

• Repair or replace defective equipment parts, using hand tools and power tools, and reassemble

equipment

• Perform routine preventive maintenance to ensure that machines continue to run smoothly,

building systems operate efficiently, or the physical condition of buildings does not deteriorate

• Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills,

and wrenches, to precision measuring instruments and electrical and electronic testing devices

Warehouse Clerk, Jersey Bus Sales inc. Bordentown NJ, 2002 - 2003

• Receive and count stock items, and record data manually or using computer

• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards

• Verify inventory computations by comparing them to physical counts of stock, and investigate

discrepancies or adjust errors

• Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or

other areas

• Mark stock items using identification tags, stamps, electric marking tools, or other labeling

equipment

• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance

with safety regulations

• Determine proper storage methods, identification, and stock location based on turnover,

environmental factors, and physical capabilities of facilities

• Keep records on the use and/or damage of stock or stock handling equipment

• Examine and inspect stock items for wear or defects, reporting any damage to supervisors

• Provide assistance or direction to other stockroom, warehouse, or storage yard workers

EDUCATION

• 1995-1998, University Cadi Ayyad Faculty of Law, no degree obtained, Universit Cadi Ayyad

Marrakesh, Morocco

• 1998-2000, T2I Tensift Institute Informatique (Computer Institute) 2 year Degree, Tensift Institute

Informatique Youssoufia, Morocco

MILITARY CERTIFICATIONS

• Middle Management Courses- Walter Reed Army Medical Center (Nursing Education), DC,

December, 2008

• Basic Life Support/Cardiopulmonary Resuscitation. (BLS/CPR)- Walter Reed Army Medical

Center (Nursing Education), DC, 2008

• Defense Language Proficiency Test, Fort Mead MD, May, 2008

• Introductory leader development Course (Warrior Leadership Course), NCO Academy, Fort

Bragg, NC, March 2008

Contact this candidate